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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Monday May 09, 2022
Monday May 09, 2022
Taking Your Customers on an Experience Journey
with Marc Haine
The two phrases, customer service and customer experience are often used synonymously. But they are very different animals.
🛎 In this episode
Keynote speaker, Experience Expert, and Author, Marc Haine peels back the clients' Experience Journey, looking at what seeds expectations, and what we need to do to build brand loyalty in our businesses.
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Monday May 02, 2022
Monday May 02, 2022
You Maybe the Anchor Holding Your Business Back
with Alicia Cramer
Have you ever asked yourself, what's holding you back?
You see others achieving their goals... and wonder... What the heck is wrong with me?
🛎 In this episode
Internationally recognized Business Mindset Expert Alicia Cramer will help us learn how to identify self-defeating patterns and create new mindset behaviours to more easily achieve our goals.Â
ABOUT ALICIA
Alicia Cramer is:
1. an internationally renowned Mindset Expert
2. an author
3. a Business Coach
4. a Consultant
5. a Serial entrepreneur
Having worked with hundreds of private clients for well over a decade - from startups to owners of multi-million-dollar companies, Alicia has an intimate understanding of the mindset pitfalls that affect entrepreneurs. Her clients include successful business professionals, executives, and entrepreneurs who are driven to take their personal and professional success to the next level.
Connect with Alicia
www.aliciacramer.com
FB:Â Â www.facebook.com/AliciaCramerCoaching
LI:Â Â www.linkedin.com/in/aliciacramerÂ
YT:Â Â https://www.youtube.com/c/AliciaCramerCoachingÂ
TW:Â https://www.twitter.com/aliciacramer
Check out Alicia's books: "The "Outside the Box" Entrepreneur" (https://zurl.co/cFng )and
Uncensored. Untamed. Unleashed
Monday Apr 25, 2022
Monday Apr 25, 2022
Building a Future as an Entrepreneur
with Christine Campbell Rapin
The build-it-and-they-will-come mindset is a lie. Transitioning into a business owner requires a different mindset and some different skill sets.
🛎 In this episode
Business Success Coach Christine Campbell Rapin will uncover the four foundations of creating a scalable business and reveal some myths people believe when starting their new venture.Â
ABOUT CHRISTINE
Christine Campbell Rapin is:
1. A Business Success Coach
2. A Lifestyle Strategist
3. Is the owner of CLEAR Acceleration Inc and founded the online community Chasing Dreams & Making A Positive Impact in 2018.Â
With over 25 years thriving in the corporate world, she has learned to define success on her own terms. Today she helps business owners transition from buying a job to running a thriving business without driving themselves into the ground for little to no profit. Christine has a Bachelor of Commerce and an MBA in International Business.Â
Connect with Christine
www.christinecampbellrapin.com
LI:Â Â www.linkedin.com/in/christinecampbell1
FB:Â Â www.facebook.com/groups/chasingdreamsandmakingapositiveimpact
Her new book Heal 4.0 launched on April 22, 2022
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Monday Apr 18, 2022
Monday Apr 18, 2022
Employee Discipline, The Easy Way
with Marc Haine
Of all the tasks leaders must do, reprimanding employees is one of the toughest.
🛎 In this episode
Marc walks us through the process of disciplining employees while maintaining respect, empathy and kindness.
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Monday Apr 11, 2022
Monday Apr 11, 2022
Putting People First
with Kristen Harcourt
It used to be that performance was tied to profits. As leaders, we were encouraged to reduce expenses at all costs.
In the era of the great resignation, employee engagement and retention depends on a new way of thinking.... especially in how we think in leadership development.
🛎 In this episode
Executive Coach Kristen Harcourt, joins us to discuss strategies that leaders can take to drive profits by becoming and adopting people-centric strategies.
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Monday Apr 04, 2022
Monday Apr 04, 2022
Catering to the Post-Covid Customers' New Needs
with Marc Gordon
Even though pandemic mandates and restrictions have been lifted in most jurisdictions, some of your customers may be wary of doing business with you, especially if you are not an essential service. How can we attract customers back while alleviating fears and building trust?
🛎 In this episode
Customer Experience Expert Marc Gordon joins Marc Haine to discuss what businesses can do in this new era to attract, engage and retain their most loyal customers.
#customerexperience #business #ExperienceLeadership
Tuesday Mar 15, 2022
Tuesday Mar 15, 2022
"Build it and they will come" is the Biggest Lie
with Marc Haine
To attract your ideal customer you need a strategy to overcome the 4 categories of prospects.... the people who you don't know exist.
🛎 In this episode
Your host, Marc Haine, will uncover the 4 types of prospects you have in your business, and what you need to do to help them evolve into your paying customers.
If you are an event planner or know of someone who could use Marc's message, please endorse and share this podcast.
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Monday Mar 14, 2022
Monday Mar 14, 2022
Leveraging Social Leadership to Build Trust and Build Engagement
with Andrea T. Edwards
If we learned anything during the pandemic, it's that "Normal" is a setting on a dryer.
We've been adjusting, reinventing and pivoting for two years–Now our customers are demanding more... They need to trust the people they do business with.
🛎  In this episode
The Digital Conversationalist, Andrea T. Edwards will uncover some key strategies to empower your team to delight and enthrall your customers, leveraging their voice on Social Media.
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ABOUT ANDREA
Andrea T Edwards, CSP, The Digital Conversationalist, is a globally award-winning B2B communications professional, who works with the world’s largest companies on the transformation needed to maximize business growth in our digital future.Â
A change agent, provocateur, author, passionate communicator and social leader, Andrea is all about helping businesses understand how they can empower employees to delight customers, grow personal career opportunities and build brand success.Â
Andrea’s book – Uncommon Courage – is a deeper reflection on life, plus an invitation to courage, so we can tackle the biggest issues the world is facing, together.Â
Her first book ‘18 Steps to an All-Star LinkedIn Profile’ is on two Book Authority’s listings as the ‘100 Best LinkedIn Books of All Time’ and ‘22 Best New LinkedIn eBooks To Read In 2021 and 2022.’
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Connect with Andrea
https://uncommon-courage.com/
LI:Â Â https://www.linkedin.com/in/andreatedwards/
FB:Â https://www.facebook.com/groups/uncommoncourageaninvitation
IN:Â Â https://www.instagram.com/uncommonandrea/
TW: https://twitter.com/AndreaTEdwards
YT:Â Â https://www.youtube.com/c/AndreaTEdwards
Listen to her Podcast
Her book Uncommon Courage, An Invitation is available on AmazonÂ
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Monday Feb 21, 2022
Monday Feb 21, 2022
Getting People Past the Barriers to Growth
with Rick Denley
It's no secret that we've seen unprecedented levels of change. For two years, business leaders have had to reinvent, pivot, and reestablish not only their business and business models, but they've also had to learn new skills and develop new capacities.
🛎 In this episode
Leadership Expert, Rick Denley will discuss what leaders need to do to adapt to the changing leadership landscape, leveraging technology, generational diversity and the current economic factors.
ABOUT RICK
Rick understands the challenges business leaders and top performers face because he’s been in the fight like them!
Rick is a leadership expert and speaker who combines strong mentoring skills along with coaching tactics with real-world knowledge and experience to assess required individual and organizational change that assists people and companies in punching through their growth ceilings.
Rick’s background includes a successful career that has spanned several decades and seen him lead Canadian divisions for multinationals based in Japan (Matsushita Group), France, (Schneider), USA (Emerson), and Germany (Phoenix Contact). Rick took this success and its learnings and ‘Reinvented Himself’ as an entrepreneurial speaker to be able to help more people and companies exceed their growth goals through strong leadership.
Rick is:
- The #1 Best Selling author; Reinvent Yourself! , co-author in Dynamo Diaries 2.0, and many articles on growth and leadership.
- Keynote speaker; Reinvent Yourself, Leadership Your Way, Evolution of the Customer, Selling 2.0
- Undefeated amateur fighter – Ricks' philanthropy efforts in raising awareness and funds towards cancer research, helping those with Cancer to flat out beat cancer!
Rick gets to know every client’s business and customizes all keynote presentations and workshops to create alignment that makes an immediate impact.
Rick shares original research on sales and leadership trends and blogs regularly on business performance.
A speaker, advisor, mentor, coach, leader, facilitator and fighter.
Connect with Rick
www.rickdenley.com
LI: https://www.linkedin.com/in/rickdenley/
IN: Â https://www.instagram.com/denleyrick/
Check out his book: Reinvent Yourself https://rickdenley.com/book
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Monday Feb 14, 2022
Monday Feb 14, 2022
Uncover and Deal with the Root Cause of Any Issue
with Marc Haine
All too often Managers and business operators don't dig deep enough into problems.Â
🛎. In this episode
Customer Experience Expert, Marc Haine will uncover the 8 Steps to effectively and strategically deal with virtually any issue.
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