Experience Leadership - The Small Business Podcast
Using Customer Service to Beat Out the Great Resignation with Marc Haine

Using Customer Service to Beat Out the Great Resignation with Marc Haine

June 27, 2022

Driving Employee-centric processes and policies to retain your top talent

with Marc Haine

I don't know about you, but I am so tired of hearing about the Great Resignation. What we need are some key strategies to understand what our employees need, and what we can do to keep our new hires and our high-performers.

🛎 In this episode

Host and Experience Expert Marc Haine peels back 4 key customer service elements we need to consider to quash the mass exodus of employees from our businesses.

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The 5 Disciplines of Abundance: How to drive your life forward with Mike Zeller

The 5 Disciplines of Abundance: How to drive your life forward with Mike Zeller

June 13, 2022

Living in Alignment with Your Most Abundant Self as a Business Leader

with Mike Zeller

🛎 In this episode

Business Architect and Mentor, Mike Zeller discusses how we can leverage the 5 Disciplines of Abundance to Play in Our Zone of Genius.

Connect with Mike

Mike Zeller is a business architect and entrepreneur mentor who helps professionals find their zone of genius and rewire their subconscious to fuel momentum toward their life’s purpose. 

The Author of The Genius Within, he has mentored over three hundred high-level entrepreneurs worldwide, helping add tens of millions in revenue to his clients. 
An entrepreneur himself, Mike has founded or partnered in over 20 ventures across multiple industries, including technology, real estate, digital marketing, and more.

https://www.mikezeller.com/

LI:    https://www.linkedin.com/in/michaelrzeller/
FB:   https://www.facebook.com/themikezeller
TW: https://twitter.com/TheMikeZeller

Get MIke's Book The Genius Within: Your Natural Pathway to Impact, Fulfillment, & Wealth

 

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Leveraging Positive Psychology to Spark Brilliance in Your Organization with Jackie Insinger

Leveraging Positive Psychology to Spark Brilliance in Your Organization with Jackie Insinger

June 13, 2022

How to Leverage Positive Psychology to ignite, engage and transform your team

with Jackie Insinger

Over the past couple of years, we have been aching to "get back to normal." But what if instead of aiming for, "normal," we aimed for "Extraordinary," "Fulfillment," and "Happiness?" Would that make a difference in your organization?

🛎 In this episode

Leadership Expert Jackie Insinger uncovers simple, actionable steps to ignite your brilliance and spark the brilliance in your team.
Download Jackie's Team Discovery Questions 

ABOUT JACKIE

Throughout her career, Jackie Insinger has brought her expertise in Positive Psychology and Interpersonal Dynamics to the business world as a sought-after Leadership and Team Dynamics Coach. 

Using her research-based, action-oriented methodology, Jackie helps leaders and teams focus on unique strengths and authentic connections in order to increase performance, results, and fulfillment.  Her Positive Psychology-led framework, Platinum Leadership, has been a game-changer for thousands of people and businesses throughout the world. 

Jackie has a psychology degree from Duke University and a master’s in human development and psychology from Harvard. She is a member of both the Forbes Coaches Council and the Harvard Business Review Advisory Council and lives in Denver with her husband, Rob; two sons, Simon and Miles; and enormous Newfoundland, Hailey. 

Connect with Jackie

www.SparkBrilliance.com
LI:     https://www.linkedin.com/in/jackieinsinger/
FB:    jackie hertz insinger
IG:    jackieinsinger
TW:  insingerjackie

Get Jackie's Book, Spark Brilliance: How the Science of Positive Psychology will Ignite, Engage, and Transform Your Team 

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Finding Your Groove with Jean Howard

Finding Your Groove with Jean Howard

June 6, 2022

Working Towards Satisfaction

with Jean Howard

Many of us are in roles we never planned. We've been dealt a hand that we play day in and day out. Some of us migrated to our zone of genius; others, though feel out of sync. 

🛎 In this episode

Business Consultant and Transition Coach Jean Howard discuss how we can identify our highest value based on innate values, talents, interests and gifts.

 
Connect with Jean

Book a 30-minute free call to explore your needs and get pointed in the right direction: https://calendly.com/gryphfletch/30min 
Email:     GryphFletch@gmail.com
Website: www.GryphonFletcher.com
LI:           https://www.linkedin.com/in/jeanahoward/

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Unlock the 8 Key Strategies to Significantly Impact Revenues and Profits with River Corbett

Unlock the 8 Key Strategies to Significantly Impact Revenues and Profits with River Corbett

May 30, 2022

The 8 Key Strategies ANY Business can Implement to Significantly Impact their Revenue and Profits

with Rivers Corbett

As business owners, we are always looking to increase revenue and minimize costs. If there is no margin, there is no mission (unless you are a non-profit).

🛎 In this episode

Agile entrepreneur and coach, Rivers Corbett will discuss the importance of making small incremental adjustments in your marketing and sales strategies and how they can have a SIGNIFICANT impact on your bottom line.   

ABOUT RIVERS

Rivers Corbett is a solution-focused & agile Entrepreneur, Coach, and Thought Leader with more than 23 years of success across food & beverage, hospitality, education and e-commerce. His broad areas of expertise include leadership, team building, coaching & mentoring, sales, marketing, branding, partnerships, customer experience, startups, and growth.

Rivers holds a leadership position as the founder of ChefTorial (formerly The Chef Group). In 2000, he invested $2K into his small start-up initially bringing chefs into people’s homes. Over the years, ChefTorial has grown to a seven-figure talent agency with an international chef team bringing communities together through engaging, educational, virtual culinary experiences.

Rivers & his team of business coaches guide entrepreneurs on the challenges of sales, marketing and most importantly creating a successful mindset. He does this as an author, entrepreneur in residence, business podcaster and speaker at events focused on celebrating and developing the entrepreneurial spirit.  Popular topics include:

1. How to Find $10k in Your Business in Less Than 45 Minutes.  Easy. Peasy.
2. Lessons Learned from a Topsy-Turvy 23 Year Journey as the Founder of a Chef Talent Agency which Changed Names 3 Times.  That's all...just 3 Times!

Connect with Rivers

www.AskRivers.com
LinkedIn:  www.riverscorbett.ca
Check out River's book: "The BootStrappers Guide to Business Growth"

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Uncovering Delegation Best Practices that Make You a More Effective Leader with Bill Ringle

Uncovering Delegation Best Practices that Make You a More Effective Leader with Bill Ringle

May 23, 2022

Doing More While Taking Tasks Off Your Plate

with Bill Ringle

We are constantly being bombarded with "the key to leadership being communication." As much as that is true, though, delegation is one aspect of communication that gets overlooked, especially by hands-on business owners.

🛎 In this episode

Marc sits down with America's Business Growth Strategist, Bill Ringle. We peel back the importance of effective delegation and uncover Bill's Delegation Framework. This episode is for you if you are too busy working IN your business.

ABOUT BILL

Bill Ringle, former Apple exec and published author who founded Grow Business Now. Bill works to educate and inspire small business leaders in privately held, high-tech companies.  

Bill has dedicated his professional career to helping overwhelmed managers become admired leaders who can help grow and scale companies. 

He hosts My Quest for the Best, the podcast for ambitious small business leaders. It has 400 episodes with top published thought leaders like Dan Pink, Doug Conant, Dorie Clark, and more, sharing their stories, strategies, and systems with a growing base of company founders, managers, rising stars, and investors each week. 

Check out: http://www.growbusinessnow.com/MHLive

Connect with Bill

https://MyQuestfortheBest.com
LinkedIn: https://www.linkedin.com/in/billringle
Twitter: https://twitter.com/BillRingle
Instagram: https://instagram.com/bill.ringle

 

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Creating a Productive Remote-Working Culture with Liam Martin

Creating a Productive Remote-Working Culture with Liam Martin

May 16, 2022

Supporting Your Remote Workforce

with Liam Martin

99% of newly remote companies struggled during the sudden shift to working from home during the pandemic.

🛎 In this episode

Time Doctor Co-Founder Liam Martin uncovers the fundamentals of remote team management and what it takes to manage asynchronously while staying in sync.

 

ABOUT LIAM

Liam runs one of the most popular time tracking and productivity platform in use by top brands today - Time Doctor. He is also a co-organizer of the world's largest remote work conference — Running Remote.
Whenever possible, Liam encourages others to work remotely and actively promotes remote work. His products and services are defined by the concept of giving workers the flexibility to work wherever they want, whenever they want.

Liam has also co-authored a book - Running Remote - focused on remote work methodology. In this revolutionary guide, Liam and his co-founder, Rob Rawson, have unearthed the secrets and lessons discovered by remote work pioneering entrepreneurs and founders who've harnessed the async mindset to operate their businesses remotely in the most seamless, hassle-free, and cost-effective manner possible.

 

Check out the Running Remote Conference: https://runningremote.com/

Connect with Liam

https://timedoctor.com
https://runningremote.com
LI:    https://www.linkedin.com/in/liammcivo...
TW: https://twitter.com/liamremote
IG:   https://instagram.com/liamremote

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Uncovering The Difference Between Customer Service and Customer Experience with Marc Haine

Uncovering The Difference Between Customer Service and Customer Experience with Marc Haine

May 9, 2022

Taking Your Customers on an Experience Journey

with Marc Haine

The two phrases, customer service and customer experience are often used synonymously. But they are very different animals.

🛎 In this episode

Keynote speaker, Experience Expert, and Author, Marc Haine peels back the clients' Experience Journey, looking at what seeds expectations, and what we need to do to build brand loyalty in our businesses.

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How to Actually Overcome Your Limitations to Make Amazing Gains in Business with Alicia Cramer

How to Actually Overcome Your Limitations to Make Amazing Gains in Business with Alicia Cramer

May 2, 2022

You Maybe the Anchor Holding Your Business Back

with Alicia Cramer

Have you ever asked yourself, what's holding you back?
You see others achieving their goals... and wonder... What the heck is wrong with me?

🛎 In this episode

Internationally recognized Business Mindset Expert Alicia Cramer will help us learn how to identify self-defeating patterns and create new mindset behaviours to more easily achieve our goals. 

ABOUT ALICIA

Alicia Cramer is:

1.  an internationally renowned Mindset Expert

2.  an author

3.  a Business Coach

4.  a Consultant

5.  a Serial entrepreneur

Having worked with hundreds of private clients for well over a decade - from startups to owners of multi-million-dollar companies, Alicia has an intimate understanding of the mindset pitfalls that affect entrepreneurs. Her clients include successful business professionals, executives, and entrepreneurs who are driven to take their personal and professional success to the next level.

Connect with Alicia

www.aliciacramer.com

FB:   www.facebook.com/AliciaCramerCoaching
LI:    www.linkedin.com/in/aliciacramer 
YT:   https://www.youtube.com/c/AliciaCramerCoaching 
TW:  https://www.twitter.com/aliciacramer

Check out Alicia's books: "The "Outside the Box" Entrepreneur" (https://zurl.co/cFng )and
Uncensored. Untamed. Unleashed

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How to Take the Plunge, Transitioning From Employee to Entrepreneurship with Christine Campbell Rapin

How to Take the Plunge, Transitioning From Employee to Entrepreneurship with Christine Campbell Rapin

April 25, 2022

Building a Future as an Entrepreneur

with Christine Campbell Rapin

The build-it-and-they-will-come mindset is a lie. Transitioning into a business owner requires a different mindset and some different skill sets.

🛎 In this episode

Business Success Coach Christine Campbell Rapin will uncover the four foundations of creating a scalable business and reveal some myths people believe when starting their new venture. 

ABOUT CHRISTINE

Christine Campbell Rapin is:

1.  A Business Success Coach

2.  A Lifestyle Strategist

3.  Is the owner of CLEAR Acceleration Inc and founded the online community Chasing Dreams & Making A Positive Impact in 2018. 

With over 25 years thriving in the corporate world, she has learned to define success on her own terms. Today she helps business owners transition from buying a job to running a thriving business without driving themselves into the ground for little to no profit. Christine has a Bachelor of Commerce and an MBA in International Business. 

Connect with Christine

www.christinecampbellrapin.com
LI:    www.linkedin.com/in/christinecampbell1
FB:   www.facebook.com/groups/chasingdreamsandmakingapositiveimpact

Her new book Heal 4.0 launched on April 22, 2022

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