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Episodes
Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Monday Nov 20, 2023
Monday Nov 20, 2023
Avoiding Overcommitment: The Art and Science of Healthy Boundaries
with Sheryl Green
The high demand and pressure midlevel and frontline managers feel creates a relentless cycle of stress, and the lack of healthy boundaries magnifies the impacts, leading to diminished business outcomes, strained relationships, and jeopardized mental health.
š Ā In this episode, customer and employee experience strategist and host, Marc Haine sits down with The Boundary Sage, Sheryl Green, to pull back the curtain on the dangers of unhealthy boundaries, both internal and external, and will arm you with knowledge on how and when to communicate boundaries effectively. Plus, we will guide you through managing situations when people fail to respect your boundaries.
GET SHERYL'S NEW BOOK - "YOU HAD ME AT NO": https://amzn.to/3LIr4Sc
About Sheryl
Sheryl Green has taken āpeople-pleasingā to Olympic levels. For decades, she put everyone elseās needs above her ownā¦ until she hit a metaphorical brick wall.Ā
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After committing to one too many responsibilities, Sheryl discovered the importance of boundariesā¦ okay, she actually discovered that boundaries were even āa thing.ā Now she works with individuals and organizations to establish healthy boundaries to improve relationships, communication, and well-being.
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Sheryl is the author of six books, including You Had Me at āNo.ā She has also dedicated her life to providing a voice for those who cannot speak and donates her time, talent, and money to animal rescue.
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Sheryl holds a Masterās Degree in Forensic Psychology and has worked in Mental Health, Customer Service, Public Relations, Education, and the Non-Profit world, bringing a unique blend of experience and insight to her audiences.
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When sheās not working, sheās spending time with her husband and their two fur babies, doing yoga, and tending to 180 houseplants.Ā
Connect with Sheryl
www.sherylgreenspeaks.com
https://www.linkedin.com/in/sherylgreen/
https://www.instagram.com/sherylgreenspeaks/
https://www.facebook.com/youhadmeatno
https://www.tiktok.com/@sherylgreenspeaks
Monday Nov 13, 2023
Monday Nov 13, 2023
Dare, Deliver, Discover: A Debt Collectorās Guide to Growth
with Krista Walsh
Most entrepreneurs are like Marc's guest for this episode. Boldly starting a business without business knowledge. But pushing boundaries and embracing unfamiliar situations can be both a path to self-discovery and a key to business success.
š Ā In this episode, Ā Founder of KC Collect!, Krista Walsh sheds light on the unexpected connections between small life events and the profound learning experiences they can offer.
Throughout her adventures as a debt collector, Krista has faced challenges and met characters that many can only imagine. Through it all, she has emerged with insights that resonate with business operators and managers alike.
About Krista
Krista Walsh was a failure. At twenty years old she had been fired three times in six months from her career as a dental assistant. As she had to re-evaluate her career path (and face unemployment), Krista moved back home with her parents to work in her familyās home heating business. Driven by the fear of failure, she studied and researched account receivable strategies and policies. In 2008 Walsh became the first Canadian graduate of the International Center for Collection Professionals which aided her when she opened the doors of her own credit and resource company "KC Collect!", the first and only woman owned collection agency in Atlantic Canada. Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā
Today Krista is a multifaceted entrepreneur, author and speaker with businesses spanning from debt collection to fitness. She has been named an Emerging Leader for Atlantic Canada (twice), Chamber of Commerceās Entrepreneur of the Year, Canada Association of Professional Speakerās Rising Star and has developed into one of Canadaās leading young entrepreneurs.
Connect with Krista
Ā www.kccollect.com
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Monday Nov 06, 2023
Monday Nov 06, 2023
Unlock the Opportunities You Deserve
with Lisa Bragg
Many high-achievers and professionals remain unseen and unheard, missing out on pivotal opportunities due to a reluctance or inability to strategically self-promote and communicate their value, often stemming from societal and cultural norms around humility and fear of appearing arrogant.
Is bragging really as bad as it sounds? How can you effectively communicate your value without coming across as arrogant? And most importantly, how can you become your own advocate to seize the opportunities you deserve?
š Ā In this episode, Marc sits down with The Bragging Expert, Lisa Bragg. They will debunk cultural myths about self-promotion, and provide actionable steps to talk about your work with confidence and authenticity. If you're a business operator or manager wondering why opportunities seem to pass you by, this episode is a must-watch.
Get Lisa's Book, Bragging Rights: How to Talk about Your Work Using Purposeful Self-Promotion
About Lisa
Lisa Bragg has literally written the book on how to talk about success. Her book Bragging Rights: How to Talk about Your Work Using Purposeful Self-Promotion released in May. She is a speaker, advisor and professional mentor. Lisa is the founder of MediaFace, a Toronto-based content and consulting firm. She was also a TV reporter and anchor for 15 years.Ā
Connect with Lisa
https://www.lisabragg.com/
LinkedIn in/lisabragg
Instagram @ThatLisaBragg
Monday Oct 23, 2023
Monday Oct 23, 2023
Navigating Growth: Unraveling the 4 Levels of Business Awareness
with JJ Brun
In the fast-paced world of business, leaders often grapple with understanding the intricate dynamics of their teams. This lack of insight can lead to challenges in communication, reduced efficiency, conflicts, and difficulties in achieving buy-in for new initiatives.
š Ā In this episode, Marc sits down with the Retired Spy, JJ Brun Ā to decode human dynamics to help leaders to better read their teams, foster efficient communication, secure buy-in for initiatives, and ultimately lead their businesses toward sustainable growth.
About Jean Jacques
Better known as āThe Retired Spyā, JJ Brun is a three-time award-winning speaker, international best-selling author and the DISC Trainer of Trainers.
In 1999, after serving in the Canadian Armed Forces (15 years within the Intelligence Branch), he founded DHC TrainingSolutions, a training and consulting company where here directs all his field-acquired intelligence into informing and enlightening people in the field of Human Behaviour and effective communication practices.
Utilising his extensive human behaviour knowledge and discreet communication tactics, JJ can get the best out of every individual and team member in your organisation.
Connect with JJ
www.TheRetiredSpy.com
https://www.facebook.com/theretiredspyĀ
https://www.linkedin.com/in/theretiredspy/ Ā
Monday Oct 16, 2023
Monday Oct 16, 2023
Driving Communication with Humour
with Susan Carter
Whether you're pitching an idea, leading a team, or simply interacting with peers, there's a place for humor in every corner of the corporate world. Laughter has long been hailed as the best medicine, but when it comes to the workplace, where does one draw the line?
š On this episode of Marc Haine Live, we dive deep with the effervescent comedian and speaker, Susan Carter, as we explore the delicate art of using humour in professional settings. Join us for a candid conversation and get ready to chuckle, chortle, and, most importantly, communicate more effectively!
Download Susan's "Adding Humour to Your Story" worksheet here
Susan's Book, "I'm Fine: a Bathroom Book for Seniors" is availableĀ on Amazon
About Susan
Susan holds a B.Ed. from the University of Regina and has taught in four provinces. Ā In 1993 she decided to act upon a long-time dream of doing stand-up comedy ā and was pleasantly surprised to find that people were willing to laugh with her! Ā Susan developed humour lessons for her classroom and has also presented humour workshops in the corporate world.
Connect with Susan
Ā www.SusanCarterComic.com
www.linkedin.com/in/susancartercomic
Monday Oct 09, 2023
Monday Oct 09, 2023
Demystifying Differentiation: 4-Step Guide to Standing Out in Business
with Patty Civalleri
Weāve all heard that we need to ādifferentiateā our business from our competition, but how do we begin to go about it?
š In this episode, Patty Civalleri will provide a 4-step method to turn this deep concept into simple actionable steps.
About Patty
Twenty years of traveling the world in the context of archaeology made me really good at two things: history and travel. Combining those two things with my existing skills - writing and professional photography - was the perfect combination of skills needed to create a line of travel books and accessories.Ā
Then came Covid, when the entire 13 Trillion dollar global travel industry closed, for 2 years! Finding herself out of business indefinitely, Patty needed to find a āPivot.ā Luckily, the offer to work with the Joe Coulombe story came along at the perfect time. A gal that was never satisfied by simply learning that came her way in life, she had to master them: Patty is a National Geographically-trained photographer, a Classical Pianist, a Renaissance Art Historian, a (formerly) professional Singer, and a Serial Entrepreneur.
Connect with Patty
https://PattyCivalleri.comĀ
on Amazon https://Amazon.com/PattyCivalleri
Instagram: @PattyCiv
LinkedIn: @PattyCivalleri
Monday Sep 25, 2023
Monday Sep 25, 2023
Story-Centric Sales: Turning Buyers into Believers
with Adrian Davis
Thereās so much competition in todayās marketplace that customers often resort to price as the primary differentiator. Salespeople often fall into the trap of trying to do more for less, only to find that this is a race to the bottom. The result for business owners is they are not making sufficient margin to reinvest in the company and innovate to create truly differentiated solutions.
š Ā In this episode, Marc sits down with the Master of Storytelling for Sales, Adrian Davis.Ā
They uncover how to use the power of story to rally your entire organization around a central purpose, and to emotionally engage customers in YOUR value.
About Adrian
As President & CEO of management consulting firm Whetstone Inc., Adrian has worked with the worldās leading corporations. Ā Companies such as Dupont, Johnson & Johnson and ITW have partnered with Adrian to create greater value for their customers. He is a Certified Speaking Professional (CSP), a certified Professional in Business Process Management (P.BPM) and a Certified Competitive Intelligence Professional (CIP).Ā
The author of Human-to-Human Selling, Adrian is an internationally recognized, Ā thought-provoking speaker and trusted advisor to CEOs and sales leaders. He is frequently called upon to address executive teams and sales groups on the subjects of selling value and sales excellence.
Connect with Adrian
Visit his website at whetstoneinc.ca
adavis@whetstoneinc.ca
https://www.linkedin.com/in/adriandavis/
Pre-order Adrian's new book, Heroes, Villains and the Thrill of Professional Selling: https://amzn.to/3QRjSXi
Get his book, Human to Human Selling here: https://amzn.to/3YKlhR6
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Monday Sep 18, 2023
Monday Sep 18, 2023
The Power of Staff Recognition
with Nelson Scott
Many staff members donāt feel connected to their work and their employer, which leads them to look elsewhere. It is expensive and time-consuming to recruit, hire and get new staff up to speed.
š Ā In this episode, Author, Speaker and all-around-great-guy, Nelson Scott, pulls back the curtain on what it takes to create workplaces where staff feel appreciated for what they do, valued for who they are as individuals, and feel they are right where they belongāwhere they want to stay.
About Nelson
For more than 20 years, Nelson Scott has been researching, writing and speaking at conventions and conference about how to hire, engage and retain the right people, including about the value of staff and ways to express appreciation in the workplace.
Nelson is a member of Recognition Professionals International and a former president of the Edmonton chapter of the Canadian Association of Professional Speakers.
He has written three books: "Thanks, GREAT Job!," "13 Reasons Managers Are Unlucky When Making Hiring Decisions," and his newest book, "Thanks, Again! More Simple, Inexpensive Ways for Busy Leaders to Recognize Staff."
Nelson is often found in a coffee shop near his home in Edmonton, Alberta, where the energy of strangers fuels his writing.
Connect with Nelson
Ā www. GREATstaffrecognition.com
Twitter (https://twitter.com/nelsonscott_)
Ā LinkedIn (https://www.linkedin.com/in/nelson-scott-bbaa4711/)
Monday Sep 11, 2023
Monday Sep 11, 2023
Conquering Pervasive Workplace Unhappiness
with Ryan Walter
Stagnation, loss of customer loyalty, missed innovation opportunities, internal inefficiencies, ineffective decision-making, and reduced employee engagement are all symptoms of a bigger issue. Ā Top performers donāt leave companies, they leave their managers, and now Gallup has found that they also leave negative cultures.
š Ā In this episode, Trainer/Speaker Ryan Walter, will pull back the curtain on negative work environments and a leader's role in driving their Cultural Energy.
About Ryan
Ryan Walter played and coached more than 1100 games over 17 seasons in the National Hockey League. Drafted second overall by the Washington Capitals, Ryan was named the youngest NHL captain, won a Stanley Cup with the Montreal Canadiens, and finished his playing career with his hometown Vancouver Canucks. Ryan was an NHL All-Star and 3-time Team Canada member, World Junior Captain, Vice-President of the National Hockey League Players Association, BC Hockey Hall of Fame inductee, NHL Man of the Year, Gold Medal-winning Head Coach of Canadaās National Women's Hockey Team, and has been named as one of the 30 top all-time Washington Capitals, and top 100 Montreal Canadiens in 100 years.
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Today Ryan is a trainer/speaker, helping companiesworldwidee increase the leadership capacity of their people and build positive high performing,high-energyy cultures. Ryan has a Master of Arts in Leadership/Business, is the author of 5 books, a Director of Partners International Canada, a member of the Seton Hall University School of Business Leadership Advisory Council, and the recipient of the TEC Canada 2015 Speaker of the Year Award.
Signup at https://www.ryanwalter.com/contactus to receive free, powerful, information on how to re-fresh, re-energize your family, your team!
Connect with Ryan
http://www,ryanwalter.com
https://www.linkedin.com/in/ryanwalterinfluencer/
Monday Sep 04, 2023
Monday Sep 04, 2023
Up Your Referral Game
with Jamarr John Johnson
Many businesses struggle with low referral rates, averaging around 2.3%, and may face challenges in acquiring new customers and expanding their client base. With fewer referrals, businesses might have to rely more on costly advertising and marketing efforts to attract new customers, which can lead to higher customer acquisition costs.Ā
š In this episode, Marc sits down with fellow comedian and certified super-connector, Jamarr John Johnson to help you transform your approach to connecting with clients to get the referrals you need to grow your business.
About Jamarr
JaMarr John Johnson is a transformational comedian & speaker of 26 years. After a 14-year military career, JaMarr returned to his roots of speaking, go-giving service to the community through non-profit volunteering, fundraising and entrepreneurship. He found is calling after an incredible stint as director of sales and marketing for a personal development company ranking on INC in the top 550 fastest growing companies in 2015.Ā
JaMarr then decided to go out on his own and build a lifestyle business that promotes financial literacy, health & wellness and super-connecting. When heās not speaking and training at corporate events, he can be found expanding his creative digital marketing agency, emceeing, and performing at comedy clubs, colleges and corporate events as well as creating digital education to reach the masses.Ā
One of JaMarrās major missions is helping non-profits become self-sustaining through value propositions to its donor bases that provide value customers canāt refuse. JaMarr sits on the board of the Dream Builders Project and works annually with the Covenant House. Heās appeared on ABCās Katie Couric, NBCās Dr. Oz & MTV as a voice of comedic reason for 50 Shades of Gray & Jersey Shoreās final season. He enjoys chess, staying fit through sports, hiking and intermittent fasting & of course making people laugh, cry & think about being the light they wish to see in the world. JaMarr is proud of his new book and course titled Super-Connecting which goes into detail how one can create meaningful relationships in a digital age on any platform be it social media or in real life. Ā āWe are all the culmination of our experience, surroundings and network, Super-Connect and have your network work with you towards your goals, hopes and dreams!ā JaMarr John Johnson
Connect WIth Jamarr
https://iamjamarr.com
https://linkedin.com/in/jamarrjohn