Experience Leadership - The Small Business Podcast

Why Great Employees Fail as Managers (And How to Fix It) with Tara Landes

🚨 Is poor management secretly draining your business? You promote your employees to managers. to a leadership roles—only to watch them struggle, your team disengage, and productivity slip. Sound familiar? Bad management isn’t just frustrating—it’s expensive. 

High turnover, disengaged employees, and costly mistakes are all symptoms of a bigger issue: most managers were never trained to lead.

🛎 In this episode, customer and employee experience strategist Marc Haine sits down with management consultant Tara Landes. We put a spotlight on the costly mistake businesses keep making—and how to fix it. 

We uncover:
✅ Why promoting top performers to management without training backfires 🚨
✅ How to tell if poor management is secretly hurting your business 📉
✅ The real reason most leadership training fails (and what actually works)
✅ How investing in management training can help businesses and careers leap forward 🚀

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

About Tara

For 25 years, Tara Landes has been the secret weapon 300+ small businesses leaders have used as they solve operational challenges. She is a certified change management practitioner from The Prosci Institute and a licensed influence trainer from The Cialdini Institute. She is the lead faculty member for the Bellrock management training programs, having graduated 950+ students and counting. She has also delivered almost 100 presentations to organizations like TEC Canada, MacKay Forums, Engineers and Geoscientists of British Columbia (EGBC), and Chartered Professionals in Human Resources of British Columbia and Yukon (CPHR BC & Yukon).

Connect with Tara

🔥 Take Action Now!
💭 Reflect on today’s episode—write down the key lessons and revisit them in 6 months!
📅 Book a 15-minute strategy session tomorrow (yes, tomorrow!)
📩 Get a free coaching session: Email tlandes@bellrock.ca
📢 Sign up for Tara’s monthly management insights: www.bellrock.ca

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Unlocking LGBTQ+ Wisdom: The Key to Better Leadership with Joel Davis Brown

Transformational Leadership for Modern Managers

with Joel Davis Brown

Leadership is costing businesses more than ever—money, customers, talent, and, at times, even their sense of community. But what if the solution isn’t in the usual playbook?

🛎 In this episode we dive deep into the transformative power of leadership wisdom from the LGBTQ+ community with leadership expert and “Awareness Agent,” Joel Davis Brown.

👉 In this episode, you’ll discover:
 • Why traditional leadership approaches are falling short—and what’s really at stake.
 • The concept of transformational leadership and how it can revitalize your organization.
 • The role of cultural genius in leadership, and why it’s essential in today’s diverse workplaces.
 • Tangible leadership lessons from the LGBTQ+ community that you can apply immediately.

About Joel Davis Brown

Dr. Joel A. Davis Brown is the Chief Visionary Officer of Pneumos LLC, a management consulting firm based in San Francisco and Nairobi, specializing in cultural intelligence, leadership development, and organizational change. He is also the co-owner of MetaPrinciple, a global training and certification company focused on systems change. With nearly 25 years of facilitation experience, Joel has worked across five continents, partnering with Fortune 500 companies, non-profits, and government agencies to drive sustainable growth and transformation. His expertise lies in fostering psychological safety, belonging, and innovation in workplaces, using a Gestalt-based approach to leadership and change.

A sought-after speaker and executive coach, Joel has collaborated with major organizations, including Apple, LinkedIn, the United Nations, and PricewaterhouseCoopers, among others. He is a certified Gestalt practitioner, an ICF-certified coach, and a Forbes Coaches Council member, working with C-suite executives, emerging leaders, and cultural creatives worldwide. His expertise extends to designing leadership programs on ethics, cross-cultural dialogue, LGBTQ+ inclusion, and men’s leadership.

Joel holds a Juris Doctor from the University of Virginia School of Law and a doctorate in educational leadership from Saint Mary’s College of California, where he studied design thinking, global citizenship, and peace education. He is the author of the best-selling book The Souls of Queer Folk: How Understanding LGBTQ+ Culture Can Transform Your Leadership Practice. Joel curates and facilitates the Queer Leaders Lens forum, supporting LGBTQIA2S+ leaders worldwide, and continues to make an impact through media appearances and keynote speeches.

Connect with Joel

🌐 Website: www.joeldavisbrown.com
💼 LinkedIn: Joel Davis Brown

🎥 Don’t forget to like, comment, and subscribe for more episodes that transform the way you lead and grow your business!

#Leadership #TransformationalLeadership #LGBTQLeadership #MarcHaineLive #LeadershipWisdom #CulturalGenius #BusinessSuccess #inclusiveleadership 

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Turn Every Personal Interaction Into a Success (Using These 5 Strategies!) with John Golden

How Poor Communication is Costing You—And How to Fix It

with John Golden

Ever walked away from a meeting, sales call, or networking event thinking, “That could’ve gone better…”? You’re not alone. The truth is, ineffective interactions are costing professionals more than they realize—lost deals, missed promotions, and disengaged teams.

🚨 Here’s the problem: Most leaders and sales pros don’t recognize the subtle ways they undermine their own success. Whether it’s bringing baggage from a previous call, failing to be present, or letting emotional triggers take over, these small missteps add up to BIG consequences.

🛎 In this episode, globally recognized sales strategist, bestselling author, and CSMO at Pipeliner CRM, John Golden will share 5 strategies you can use today to recognize your emotional baggage and adjust your attitude and strengthen your conversations.

About John

John Golden is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. A globally acknowledged Sales & Marketing thought leader, speaker, and strategist, he has conducted over 1800 video interviews of thought leaders for Sales POP! online sales magazine & YouTube Channel and for audio podcast channels where Sales POP! is rated in the top 2% of most popular shows out of 3,320,580 podcasts globally, ranked by Listen Score. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.

Connect with John

www.salespop.net
www.pipelinersales.com
https://www.linkedin.com/in/johngolden/

Get a Free trial of Pipeliner CRM www.pipelinersales.com

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The Simple Sales Fix That Can Really Double Your Revenue with Ursula Mentjes

Stop Losing Deals! Master the Art of Follow-Up  

with Ursula Mentjes

💰 85% of sales close after the 5th follow-up… but guess what? 90% of business owners never follow up more than once! If you’re one of them, you might as well be lighting stacks of cash on fire. 🔥

🛎 In this episode, your host, customer and employee experience strategist, Marc Haine sits down with Ursula Mentjes, aka The Accidental Salesperson, to tackle the biggest (and most expensive) problem plaguing business owners: fear of following up. You don’t want to sound pushy. You don’t want to feel salesy. And that little voice in your head keeps whispering, “If they were interested, they would have called me back.”

And that's a problem.

About Ursula

Ursula Mentjes is a leading expert on success and business growth and a USA Today bestselling author of UpLevel NOW and five other non-fiction books. 

She is a business strategist and coach who works with entrepreneurs to double their monthly revenue in as little as 30 days while working less! She is also a keynote speaker and certified as an NLP (Neuro Linguistic Programming) Coach through the NLP Institute of California and helps her clients release the limiting beliefs and blocks that hold them back from their greatest success. 

Her podcast, Quantum Revenue Expansion, is in the top 2.5% of podcasts worldwide and can be found wherever you listen. 

Ursula has been named the SBA’s Women in Business Champion and received the Lifetime Achievement Award from the President of the United States of America for volunteerism. Ursula spends her free time traveling with her husband Tim, son Lucca and she can often be found cheering enthusiastically from the bleachers while watching Lucca play baseball!

Connect with Ursula

🌎 Website: https://www.ursulainc.co/
📌 LinkedIn: https://www.linkedin.com/in/ursulaincorporated
📷 Instagram: https://www.instagram.com/7figure_ceo/
📺 YouTube: https://www.youtube.com/user/MySalesCoachNow
🐦 Twitter: https://twitter.com/ursulamentjes
🎵 TikTok: https://www.tiktok.com/@7figure_ceo

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The Truth About Franchising: Is It Really the Fast Track to Success? with Guy Coffey

Franchising: The Dream, The Reality & The Truth They Won’t Tell You

with Guy Coffey

Ever been lured in by those “Be Your Own Boss!” franchise ads? You know, the ones where people are sipping margaritas on a beach while their business magically runs itself? Yeah… about that.

🛎 In this episode of Marc Haine Live, Customer and Employee Experience Strategist, Marc Haine sits down with Guy Coffey, a franchise veteran from both sides of the model—multi-unit franchisee, franchisor, and now advisor to entrepreneurs looking to break into the game without losing their shirts.

We’re diving deep into the REAL world of franchising—what works, what fails, and why some franchisees end up with financial freedom while others are trapped in a 7-day-a-week grind that makes their old 9-to-5 look like early retirement.

Check out Guy's podcast

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

About Guy
With over 17 years in franchising, from co-founding the Frenchies franchise system to scaling fitness franchises, Guy has a love of entrepreneurial pursuits. 

His mission is simple, to inspire entrepreneurs to go for it in life, and win.
Driven by his passion for helping entrepreneurs achieve a balanced life where family, fitness, and personal growth thrive alongside business success, Guy is dedicated to guiding others through the challenges and opportunities of franchising and entrepreneurship. 

Connect with Guy
guycoffey.com
LI:   /guycoffey  
IN:   /guycoffey  
YT:    @guy_coffeylinkedin
FB:   /guy.coffey  

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How to Build a Workplace Where People Want to Stay with Samantha Irwin

Turn High Turnover into High Retention – The Strategy You Need

with Samantha Irwin

Struggling with high employee turnover? Feeling stuck in the endless cycle of hiring, training, and losing good people? You’re not alone. The real cost of turnover is more than just money—it’s lost productivity, low morale, and a customer experience that suffers. But what if you could break the cycle and build a team that actually wants to stay?

🛎 In this episode of Marc Haine Live, we sit down with Samantha Irwin, a national speaker and expert in workplace culture and customer experience, to tackle the big, expensive problem of employee disengagement and retention.

About Samantha

Samantha is a leading expert in creating exceptional Customer Experiences. She helps businesses inspire and educate teams to create exceptional Customer Experiences that foster loyalty and advocacy, driving both financial success and heartfelt service for brick-and-mortar businesses. 

With over 25 years of experience in leadership, Samantha's dual background in middle school teaching and boutique hotel ownership has uniquely positioned her to empower and educate business leaders and their front-line customer service staff. 

Organizations and businesses hire Samantha for engaging and inspiring keynote speeches and workshops. 

As the creator of the Power of People Academy and the Creating a Culture Deck, she equips businesses to provide consistently Exceptional Customer Experiences, fostering thriving enterprises and fulfilled staff. Samantha's commitment extends to teaching business owners how to make their establishments preferred workplaces and favored customer destinations

Connect with Samantha

 www.Kaizen.Zone
  / samanthairwin  

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Leadership Mistakes That Drive Employee Turnover (And How to Avoid Them) with Dr. Roger A. Gerard

How Front-Line Leaders Can Build Engaged, High-Performing Teams

with Dr. Roger Gerard

Did you know that nearly 60% of employees in the U.S. are disengaged, with 18% being actively disengaged? If you’re a leader or business operator, this isn’t just a statistic—it’s a major, expensive business problem.

🛎 In this episode of Marc Haine Live, we sit down with Dr. Roger A. Gerard, an executive consultant, author, and leadership expert with over 50 years of experience, to dive into:
✅ Why disengagement is not an employee issue—it’s a leadership issue.
✅ The 3 biggest threats to workplace culture: cynics, apathetics, and naysayers.
✅ How disengaged employees erode productivity, quality, and morale.
✅ Actionable strategies leaders can use to turn the tide on disengagement.

About Roger

Dr. Roger A. Gerard is the owner of Sloan & Gerard Consulting, a private consulting practice serving executives and boards in strategic planning, operational planning, executive coaching, and management development. He also specializes in process improvement, and the use of lean methodologies in bringing about significant and measurable organizational improvement.

He is the former Chief Learning Officer for ThedaCare, an integrated healthcare delivery system, retiring from that position in 2014 after 23 years in that role. Dr. Gerard has a 52-year career history leading executive and management development initiatives, in both large and small organizational environments. His work has been primarily within the healthcare industry, but he has also spent a quarter of his career consulting in manufacturing and service industries nationwide.

Previously, Dr. Gerard served as Vice President of Northern Michigan Hospitals and as the Director of Organizational Development. Before joining NMH, he was Creative Manager for Quality Systems for Sandy Corporation where he consulted with major clients (Burroughs, IBM, General Motors, Hyatt, etc.) on systemic leadership development and quality improvement projects.

Dr. Gerard is the author of Owning the Room: Leading with Mind, Heart and Spirit to Make Extraordinary Choices in a Demanding World and the new title, Lead With Purpose: Reignite Passion and Engagement For Professionals in Crisis. He also co-authored On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry.

Connect with Dr. Gerard

https://www.rogergerard.com/
  / rogerg2  

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Turn Cultural Challenges into Opportunities with Tina Varughese

Break Bias, Build Bridges: Leadership Strategies for a Diverse Workplace

with Tina Varughese

Miscommunication costs businesses millions each year, leading to reduced productivity, frustrated employees, and missed opportunities. But what if you could turn cultural diversity into your competitive advantage?

🛎 In this episode, Marc sits down with Human Connection Expert Tina Varughese, author of the insightful book 50 Shades of Beige: Building Bridges While Breaking Bias. 🌏 With over 22% of Canada’s population being foreign-born—and even higher in urban centres—leaders face an urgent challenge: navigating cultural differences to drive engagement, retention, and profitability.

About Tina

Tina Varughese is a highly sought-after Human Connection Expert, speaker, and author of the groundbreaking book 50 Shades of Beige: Building Bridges While Breaking Bias. With over two decades of experience, Tina has helped leaders and businesses navigate the complexities of cultural diversity in the workplace.

Before becoming a keynote speaker, Tina managed Alberta’s immigration office and founded her own relocation and settlement firm, working closely with newcomers to North America. Her hands-on experience gives her a unique understanding of the challenges and opportunities that come with a multicultural workforce.

Through her engaging and practical approach, Tina equips leaders with the tools they need to foster connection, improve communication, and create inclusive, productive workplaces. Whether it’s guiding teams to overcome cultural biases or helping businesses tap into the benefits of diversity, Tina inspires audiences to lead with authenticity and adaptability in today’s rapidly changing world.

Learn more at tworksforyou.ca.

🔗 Connect with Tina

👉 Website: tworksforyou.ca
👉 LinkedIn: Tina Varughese
👉 Instagram: @Tina_Varughese
👉 Facebook: Tina Varughese

🎥 Don’t Forget to Like, Comment, and Subscribe!
Let’s build workplaces that thrive—one cultural connection at a time. 🌍

#Leadership #CulturalCompetency #MarcHaineLive #TinaVarughese #DiversityAndInclusion #WorkplaceLeadership #HumanConnection #EmployeeEngagement

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The Hidden Cost of Ignoring Feedback Gaps with Brian Boyette

Save Money, Keep Customers: Fixing Broken Feedback Systems

with Brian Boyette

Are your surveys giving you real insights, or are you just guessing what your customers and employees think? 

🛎 In this episode of Marc Haine Live, we’re tackling one of the biggest problems businesses face today: capturing accurate human experiences to drive retention and revenue.

Stop making decisions in the dark. Learn how to harness cutting-edge tools to finally understand what your people need—and take action that drives loyalty, engagement, and profit.

📞 EXCLUSIVE OFFER:

 • Free 30-minute review of your feedback methods.
 • Tailored demo of RavenCSI for your business.
 • 3 months of free access to RavenCSI, including personalized support to create, deploy, and analyze surveys.

Take the survey for today's episode and see RavenCSI in action:  
https://cx.ravencsi.com/UgeGL

About Brian

Brian is the Founder/CEO of RavenCSI a SaaS survey platform and the CEO of Avior Group a business process improvement consulting firm.
Aerospace engineer for 21 years. Lean Six Sigma Master Black Belt for over 25 years
Owner of 2 businesses, as noted above
Father of 3 successful children (1 doctor, 1 owner Electrical Contracting, 1 cybersecurity programmer)
Former Cubmaster (7 years)
Professional Singer: Midlife Chryslers and Phaze 4 

Connect with Brian

  / brian-boyette  
X: @RavenCSIsurvey
Facebook: https://www.facebook.com/profile.php?...

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How to Exit Your Business on Your Terms with Cannon Carr

Why Your Business Exit Plan Matters More Than You Think

with Cannon Carr

Are you risking everything by exiting your business at the wrong time, for the wrong reasons, or with the wrong financial setup? Too many business owners assume that selling their business will automatically lead to financial freedom—but without the right plan, the reality can fall far short.

🛎 In this episode, Marc Haine sits down with Cannon Carr, a small business champion and financial strategist, to dig deep into the essential steps for business operators to thrive financially—before and after their exit. Cannon shares his game-changing 3Rs Allocation System, designed to help you set a clear “North Star,” manage risks that often collide between you and your business, and allocate capital to build financial independence on your terms.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

About Cannon

Cannon is Regional Director and Partner at EP Wealth Advisers, overseeing the Atlanta office and broader southeast region. Before merging his firm with EP, he was CEO of CornerCap, managing $1.2 billion with a team of 22 colleagues. Cannon helps small business owners build their personal wealth alongside their business wealth. He hosts a podcast series called “Business Owner Tales from the Trenches” and is an author of an upcoming book on building financial freedom FROM your business.

Connect with Cannon

 https://www.epwealth.com/our-team/atl... 
  / cannon-carr   

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