Experience Leadership - The Small Business Podcast

The Post_Covid Customer with Marc Gordon

April 4, 2022

Catering to the Post-Covid Customers' New Needs

with Marc Gordon

Even though pandemic mandates and restrictions have been lifted in most jurisdictions, some of your customers may be wary of doing business with you, especially if you are not an essential service. How can we attract customers back while alleviating fears and building trust?

🛎 In this episode

Customer Experience Expert Marc Gordon joins Marc Haine to discuss what businesses can do in this new era to attract, engage and retain their most loyal customers.
#customerexperience #business #ExperienceLeadership

ABOUT MARC GORDON

Marc is/has:

1.  An internationally recognized thought leader in the field of customer experience.

2.  Over 25 years of marketing and sales experience in a number of diverse industries

3.  Built a reputation for providing insightful concepts that are both innovative and effective.

4.  An award-winning Keynote Speaker

 

Marc has spoken for some of the world’s most respected companies, including Bausch & Lomb, Hilton Hotels, and Mondelez International. Marc is the only speaker in his field to have keynoted at the World Management Forum in Tehran, Iran.
 
Regularly featured on television and radio for his opinions, Marc has shared his thoughts on topics that include the boycotting of brands, customer service in the airline industry, and companies such as Facebook and Starbucks. Marc has been referred to as “Canada’s marketing superstar” by the Oprah Winfrey Network.

Connect with Marc Gordon

marcgordon.ca
LI: https://www.linkedin.com/in/marcgordondotca/
FB: https://www.facebook.com/marcgordon.ca
YT: https://www.youtube.com/channel/UCOoH8C6yo3lRtXTCpHg1IPQ?view_as=subscriber

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About Your Host, Marc Haine

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Lights! Camera! Action!Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach, Marc Haine, will help your teams ignite their passions. Working with him, you'll be able to support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistency of customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

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