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Episodes
Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Monday Apr 24, 2023
Monday Apr 24, 2023
Standardizing Your Sales Processes
with Ron Story Jr.
Our typical sales processes have seen their day.
🛎 In this episode
The man who talks to strangers, Ron Story Jr. will uncover the power of standardized sales processes, and steps you can take to become more efficient and profitable.
ABOUT RON
Ron Story, Jr., has been a full-time entrepreneur for over 20 years and has been instrumental in the creation, development and leadership of over 30 companies.
His corporate background includes sales management at insurance titans Allstate and Farmers Insurance.
Ron went from a struggling insurance salesman to becoming a self-made entrepreneur, now living in Medellin, Colombia.
He is the:
- CEO and founder of FiveContacts a sales outreach company that helps companies install scalable cold outreach systems into their sales process
- Author of a book titled "The First 100 Miles”, which challenges business owners to recognize the opportunities in front of them and offers practical ways to grow faster.
- Entrepreneur, a starter and a fixer at heart who has learned many valuable lessons as an entrepreneur over the past two decades
Connect with Ron
www.ronstoryjr.com
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Monday Apr 17, 2023
Monday Apr 17, 2023
Playing Your Business' Long Game
with Sandeep Aujla
The power of decision-making within a crisis is difficult enough. But navigating the constant complexity and volatility of our economic environment while facing constant change head-on requires leaders who can play the long game.
🛎 In this episode
Executive Coach Sandeep Aujla uncovers the consequences of short-term thinking and reactive decision-making. In our discussion, Sandeep puts a spotlight on her Domino Strategy - a unique process for driving the long-game in driving your business forward.
ABOUT SANDEEP
Sandeep started her professional journey in managing operations for a large multinational. She pairs that business acumen with her training in Organizational Psychology to bring evidence-based decision-making to help business leaders navigate difficult situations and make high-stakes decisions with greater confidence.
She prides herself in serving as a trusted Thinking Partner to many business owners of medium and large organizations in and around the Greater Toronto Area.
Connect with Sandeep
Linkedin: https://www.linkedin.com/in/saujla/
Youtube: https://www.youtube.com/channel/UC894xolJhIndYv_as2oExbw
Thursday Apr 13, 2023
Thursday Apr 13, 2023
The 7 Essential Stories Charismatic Leaders Tell
with Kurian Tharakan
Most organizations’ leaders have a very difficult time communicating the essence of their company and its products to their customers.
🛎 In this episode
Sales and marketing strategist Kurian Mathew Tharakan takes us behind the scenes to uncover the seven stories you need to stand out in your market... Pickup the 7 story framework for powerful communications to allow anyone to move people and mountains.
Get Kurian's book:
https://www.amazon.com/Essential-Stories-Charismatic-Leaders-Tell-ebook/dp/B083JL4D44
Here is the Infographic for the book: https://www.dropbox.com/s/uavv5hi1u8izn1d/The%207%20Essential_Stories%20Infographic.pdf?dl=0
ABOUT KURIAN
Kurian Mathew Tharakan is the founder of the sales and marketing strategy firm StrategyPeak Sales & Marketing Advisors and a 27-year sales and marketing industry veteran. Mr. Tharakan is also the author of the Amazon Bestseller, “The 7 Essential Stories Charismatic Leaders Tell,” which details how anyone can move people and mountains with the power of story.
If you are Shopify Client, check out the Mercant Mastery course https://merchantmastery.io/
Connect with Kurian
www.strategypeak.com
LinkedIn: https://www.linkedin.com/in/kuriantharakan/
Twitter: @KurianTharakan
email: kurian@strategypeak.com
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Monday Apr 10, 2023
Monday Apr 10, 2023
Effectively dealing with angry customers
with Marc Gordon
We are not going to make all our customers happy....either through warped expectations or a misdeed on our part; mistakes will happen. And when they do, what we do and how we do, will define our commitment to customer experience and service excellence.
🛎 In this episode
Customer Experience expert, Marc Gordon, will discuss how to handle angry and irate customers.
ABOUT MARC
Marc is an internationally recognized thought leader in the field of customer experience. With over 25 years of marketing and sales experience in a number of diverse industries, he has built a reputation for providing insightful concepts that are both innovative and effective.
As an award-winning keynote speaker, Marc has spoken for some of the world’s most respected companies, including Bausch & Lomb, Hilton Hotels, and Mondelez International. Marc is the only speaker in his field to have keynoted at the World Management Forum in Tehran, Iran.
Regularly featured on television and radio for his opinions, Marc has shared his thoughts on topics that include the boycotting of brands, customer service in the airline industry, and companies such as Facebook and Starbucks. Marc has been referred to as “Canada’s marketing superstar” by the Oprah Winfrey Network.
Connect with Marc Gordon
marcgordon.ca
LI: https://www.linkedin.com/in/marcgordondotca/
FB: https://www.facebook.com/marcgordon.ca
YT: https://www.youtube.com/channel/UCOoH8C6yo3lRtXTCpHg1IPQ?view_as=subscriber
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Thursday Apr 06, 2023
Thursday Apr 06, 2023
Episode 136 - Delete Recruitment from HR
with Bill Humbert
The press is inundated with reports that companies cannot find qualified candidates to help run their businesses. Isn't the definition of insanity, doing the same thing over and over again, expecting a different result?
Are you willing to change your recruitment process to become more successful?
🛎 In this episode
The Recruiter Guy, Bill Humbert, puts a spotlight on what it takes to attract your industry's top 10%, leveraging HR systems you already have.... or should have.
ABOUT BILL
With over 40 years of Expert Talent Attraction Consulting experience and over 26 years of Expert Career Coaching experience mingled in, Bill is uniquely qualified to present Talent Transformation at Conferences and Business Meetings. He has been known as RecruiterGuy since 1993 and The Candidate Whisperer.
Many companies are experiencing pain in Talent Attraction, Engagement, and Retention. Their desire is to make that pain go away. With his experience working with Professionals on both sides of the desk, Bill speaks to all areas of Talent. His signature speech is Make Your Company ROAR (Recruit, Onboard, Actuate, and Retain) Top Talent.
He is a Three-time published Author. His recent book is Expect Success! The Science Of The Over 50 Career Search received a 5 STAR Review by Joe Wisinski at the Readers’ Favorite: Book Reviews and Award Contest - https://readersfavorite.com/book-review/expect-success and was recognized by The C-Suite Network as one of the 100+ Best Business Books. For 104 consecutive weeks from May 2020 to May 2022, he wrote both a #TalentAttraction #Tuesday Thought Leadership Blog and a #JobSearch #Friday Thought Leadership Blog.
Connect with Bill
https://RecruiterGuy.com
www.LinkedIn.com/in/recruiterguy
@RecruiterGuy81
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Monday Apr 03, 2023
Monday Apr 03, 2023
Leveraging Creativity to Re-Engage and permitting People to Take Risks
with Caroline Brookfield
In our (almost) Post-Pandemic Era, we are trying to solve new problems with old solutions. Our disengagement from daily creative thinking habits has limited our ability to see new possibilities. Additionally, humans are feeling disengaged, no longer wishing to perform like robots at work.
🛎 In this episode
Creative Catalyst Dr. Caroline Brookfield, uncovers how those who are able to engage their team’s creativity will see more engagement and higher staff retention, while performing at a higher level.
Get Caroline's "10 easy exercises to support the 5 creative habits." bit.ly/creativityprimer
ABOUT CAROLINE
Dr. Caroline Brookfield is an author, veterinarian, entrepreneur and stand-up comedian who helps “left brainers” amplify their originality with a creative mindset, to find novel solutions to chronic problems. Although she can’t draw a stick figure or sing Happy Birthday, she expresses her creativity through performance, writing and creative problem solving, like sneaking vegetables into smoothies. She is based in Calgary, Alberta, and lives with her husband, two teens, a rescue dog and two cockatiels.
Connect with Caroline
www.carolinebrookfield.com
https://www.facebook.com/artfulsciencpro
https://www.linkedin.com/in/caroline-brookfield/
https://www.youtube.com/@carolinebrookfield
www.instagram.com/artfulscience
https://www.tiktok.com/@drcarolinebrookfield
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Monday Mar 27, 2023
Monday Mar 27, 2023
How to Actually Create a Thriving Culture Where People Want to Work
with Drew Neal
Employee engagement is at an all-time low. Employees choose Quiet Quitting to overcome the mental stress and fatigue they're experiencing. What can you do about it?
🛎 In this episode
Culture and Growth Strategist, Drew Neal puts a spotlight on the 5 Keys we need to discover and create a thriving Work Culture.
ABOUT DREW
Drew is passionate about serving leaders and organizations of impact in scalability. By discovering the growth gap between humanity and technology, he is able to implement wise and innovative solutions.
Connect with Drew
www.drewneal.com
Linked In: https://www.linkedin.com/in/drew-neal...
Instagram: https://www.instagram.com/drew_neal/
Facebook: https://www.facebook.com/drewneal
Twitter: https://twitter.com/solutionarydrew
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Monday Mar 20, 2023
Monday Mar 20, 2023
Bringing Your Voice to Leadership
with Suzannah Baum
Would it surprise you to learn that it takes more than confidence to speak up? Our days are filled with communication. As leaders, we are constantly called upon to answer questions, explain situations, delegate, or conduct team meetings.
🛎 In this episode
Presentation & Leadership Communication Strategist Suzannah Baum breaks down some strategies you can use to exude confidence (even if your not), and to effectively spotlight your voice of leadership.
ABOUT SUZANNAH
Suzannah Baum is a presentation & leadership communications strategist, an executive speech coach, an author, and a speaker. She works with business professionals who want to position themselves as leaders by communicating with more confidence, impact, and human connection.
Suzannah is the author of the best-selling book "From Nervous to Nailed It: Find Your Voice, Present With Impact, and Unleash Your Ultimate Speaking Potential." Released in late 2022, it is the quintessential guide for those who need support in their quest to speak up, share their message in a compelling and authentic way, deliver value to their audiences, and create connection and trust every time they speak.
On a more personal note....Suzannah lives in Montreal, is Mom to a 12-year-old boy and a 2 ½ -year old budgie, and always travels with chocolate.
Connect with Suzannah
www.suzannahbaum.com
Get Suzannah's book at www.nervoustonailedit.com
LI: http://ca.linkedin.com/in/suzannahbaum
YT: / suzannahbaum
FB: https://www.facebook.com/suzannahbaum...
IN: http://www.instagram.com/suzannahbaum
TW: https://twitter.com/suzannahbaum
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Monday Mar 13, 2023
Monday Mar 13, 2023
Leadership of thriving thru crisis
with John Robertson
Most businesses need to have emergency plans, sometimes called business continuity plans, but it doesn’t aid the keeping staff, or engagement or the costs of ‘people stuff’.
🛎 In this episode, best-selling author John R. Robertson pulls back the curtain on how to navigate the minefield of expectations, demands and normal business requirements.
About John Robertson
Episode 132 - Leadership of thriving thru crisis with John Robertson.
Most businesses need to have emergency plans, sometimes called business continuity plans, but it doesn’t aid the keeping staff, or engagement or the costs of ‘people stuff’.
🛎 In this episode
Best-selling author John R. Robertson pulls back the curtain on how to navigate the minefield of expectations, demands and normal business requirements.
ABOUT JOHN
Inspired and driven by his values, John is a facilitator for his clients as they test, discover, and expand what they can do. He uses tactical, and strategic, processes to help them achieve demonstrable, solution-focused results. Remaining faithful to his passion and values, John invests himself without reservation providing spirit-filled, insightful guidance that his clients use to amplify their lives and businesses.
John truly provides “leadership that people can follow through storms.”
Leveraging leadership influence to Transform Crisis so organizations thrive.
This is done through the values-anchored Run towards the Roar Ethos, after all, business works when people thrive!
Get John’s book, Run Toward the Roar, transforming crisis and change into the opportunity to thrive
(https://www.amazon.com/Run-Toward-Roar-Transform-Opportunity/dp/(https://zurl.co/ren3 )
Connect with John
www.fortlog.co
https://www.facebook.com/FORTLOGServices
www.linkedin.com/in/johnrobertson-fortlog
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Monday Mar 06, 2023
Monday Mar 06, 2023
The Best Time to Stop Getting Burned by Crisis Is Before It Happens
with Marc Haine
Let's face it... Murphy and his Law will always distract us from what we need to do. But as prevalent as crisis is, we don't have to be held captive by each disaster that strikes.
🛎 In this episode
Host and Service Expert Marc Haine puts a spotlight on 4 best practice steps you can take to proactively deal with the situations that lead to crisis.
About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach, Marc Haine, will help your teams ignite their passions. Working with him, you'll be able to support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistency of customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
- Marc@MarcHaine.com
- http://MarcHaine.com
- IG: https://www.instagram.com/marcjlhaine
- FB: https://www.facebook.com/MasterofExperiences
- TW: https://twitter.com/MarcHaine2
- LI: https://www.linkedin.com/in/marchaine/
- YT: https://www.MarcHaineLive.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.