Experience Leadership - The Small Business Podcast

The 4 Rooms Formula: Build Resilient Teams and Boost Productivity with Cate Collins

Loosen your leadership underwear & increase productivity

with Cate Collins

🚨 Burnout Alert! Are you unknowingly driving away your best employees and customers because you’re too burned out to show up as the leader they need?

🛎 In this episode of Marc Haine Live, we tackle one of the biggest, most expensive problems facing leaders today: burnout and its ripple effect on your team, customers, and bottom line.

Joining us is Cate Collins, a leadership expert with over 25 years of experience inspiring leaders and teams across the globe.

Cate shares her groundbreaking 4 Rooms Resilience Formula, a proven blueprint to help leaders reclaim their well-being, build resilience, and create thriving, engaged workplaces.

About Cate

Cate Collins inspires leaders and their teams to loosen their underwear to be more confident, more courageous and more resilient. She is a recovered, burned-out leader who has worked with thousands of leaders across the globe for the past 25 years. Her clients include the US Army, GM, Ministry of Transportation, Ministry of Finance, Mental Health Hospitals, not-for-profits and businesses of all sizes. Her sweet spot is team retreats. She has facilitated retreats for over 20 years. She hosted a Female leadership retreat in Costa Rica, Arizona and across Canada. Her extensive health background, as former executive director handpicked to train with Jack Canfield, Chicken Soup for the Soul and The Success Principles' author, keeps her current with the work-life challenges her clients experience. 

Connect with Cate

catecollins.com and powerfuljourney.com
LinkedIn -   / catecollins  
Facebook -   / powerfuljourney  
Instagram - Instagram (@powerfulcate)
Youtube - Cate Collins

 

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Secrets to Better Leadership: Why Your Questions Matter More Than Answers with Sean Grace

Unlocking Success Through Curiosity: An Essential Guide to Powerful Questions for Business Leaders

with Sean Grace

Ever wonder why your team’s meetings seem to go in circles? Or why innovative ideas seem to fizzle out before they even reach the whiteboard? Here’s the kicker: most business leaders think they’re great communicators, yet crucial insights slip through the cracks every day.

🛎 In this episode of Marc Haine Live, guest Sean Grace, author of The Art of the Question, discusses the underutilized power of great questions—questions that aren’t just about filling silences but about driving deeper connections, sparking innovation, and creating real breakthroughs.

About Sean

Sean Grace is a leading communication consultant, speaker, and author of The Art of the Question, a breakthrough book that explores how the right questions can transform leadership and team dynamics. With a rich background in sales, leadership training, and even the creative arts, Sean has spent over two decades helping top organizations develop their leaders through the power of effective questioning. His work is rooted in the belief that great leaders don’t just provide answers—they ask the questions that spark insight, encourage growth, and drive lasting change.

Sean’s methods draw on his unique combination of expertise in business and the arts, blending principles from fields like jazz improvisation and critical thinking to foster collaboration and innovation. His questioning techniques and 3-phase model offer leaders a practical framework for engaging their teams, solving complex problems, and creating an environment where everyone’s voice is heard. From Fortune 500 companies to budding entrepreneurs, Sean’s approach has helped countless leaders harness curiosity as a tool for achieving extraordinary results.

Connect with Sean

Website: PeakLuma.com
LinkedIn: linkedin.com/in/seangrace
Twitter: @SeanGrace_
Book on Amazon: The Art of the Question
Email: info@peakluma.com

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Stop Losing Customers! Secrets to Effective Customer Support with Charlotte Ward

Beyond the Call: Building Long-Term Customer Loyalty

with Charlotte Ward

Is your customer support building loyalty—or driving customers away?

🛎 In this episode of Marc Haine Live, we dive deep into the true cost of customer support with the brilliant Charlotte Ward. 
If you’re a business operator or manager looking to transform your customer support into a loyalty-building machine, this episode is a must-watch. Discover how to prevent costly customer churn and make support your secret weapon for success!

About Charlotte

Charlotte Ward has spent nearly 30 years delivering, defining and leading exceptional customer care and support experiences. She’s worked on the front line in a heated call centre environment, and loved it. She’s led remote, highly technical teams working on deeply bespoke implementations, and loved it. She loves talking with people about customer support, and helping them deliver the best they can, for their customers. 

She’s currently Director of Support at Snowplow, and also host of the Customer Support Leaders podcast.

Connect with Charlotte

💼 LinkedIn:   / charlottecward  
🌐 Website: customersupportleaders.com

#CustomerSupport #CustomerExperience #MarcHaineLive #CharlotteWard #CustomerLoyalty #CustomerServiceTips #CX #CustomerRetention #businessgrowthhacks 

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Unlock Your Team’s Potential with Simple Mindfulness Tools with Lori Saitz

How to Create Focused, Resilient Teams with Zen Leadership

with Lori Saitz

Are distractions and stress sabotaging your team’s productivity? 

🛎 In this episode of Marc Haine Live, we dive into the billion-dollar problem that’s costing businesses across America over $650 billion every year—employee distraction. When your team is mentally checked out, it impacts everything from focus and creativity to productivity and client relationships.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

About Lori

Lori Saitz is the leading authority on improving productivity and engagement through workplace well-being. She is the founder of the Zen Leadership Program for Results Focused Professionals. With a comprehensive background in wellness and communication strategies, Lori helps executives create focused, resilient, and collaborative teams that can move projects forward with less stress and drama.

Listen to Lori on her own podcast too, called Fine is a 4-Letter Word, where she engages guests in conversations about how they've grown from a time in their lives when things were decidedly NOT fine.  
Lori is currently living nomad life while cat sitting in states across the southeast U.S. You can often find her in the weight room at the gym. She also loves cupcakes, Thai food, and classic rock music.

Connect with Lori

 https://zenrabbit.com/
LinkedIn:   / lorisaitz  
Instagram:   / zen_rabbit  
Facebook personal:   / lorisaitz  
Facebook business:   / zenrabbit  
Twitter:   / zenrabbit  
YouTube:    / zenrabbitvideo  

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How to Build Authority and Grow Your Brand with Jill Burk

Boost Your Business with Digital Magazines

with Jill Burk

Are you struggling to build authority, expand your audience, or find a marketing tool that doesn’t drain your time and budget? 🤔

In this episode of Marc Haine Live, we sit down with Jill Burk from MagCast to talk about an often-overlooked solution that could completely flip how you approach marketing—digital magazines. 📖💡

Jill shares how easy it is to create your own digital magazine (seriously, you don’t need to be a publishing pro!) and explains why it’s one of the smartest ways to position yourself as a leader in your field. Plus, we’ll dive into how a magazine can literally become a profit center for your business, turning your competitors into collaborators and attracting a global audience without breaking a sweat. 🌍💼

About Jill

Jill Burk is the Director of Outreach for MagCast, a leading digital magazine platform that empowers entrepreneurs and business owners to create, publish, and profit from their own digital magazines. With a background in running her own successful business for over 20 years, Jill brings a wealth of real-world experience to the table, helping others build authority and grow their brand through digital publishing.

Her passion for supporting entrepreneurs, particularly women and newcomers, shines through in her work. Jill’s expertise lies in showing business owners how to take control of their messaging, engage their audience, and turn marketing efforts into a sustainable profit center. With her hands-on approach and strategic insights, she has helped countless businesses unlock new revenue streams and strengthen their market presence.

Jill is not only a leader in digital publishing but also an advocate for using innovative tools to help business owners thrive. Her mission is to make the process of creating a digital magazine accessible, efficient, and profitable for everyone, regardless of industry or experience level.

Connect with Jill

If you'd like to learn more about how digital magazines can transform your business or have questions for Jill, you can connect with her in the following ways:

Email:  jburk@magcast.co for inquiries or to schedule a chat.
MagCast Website: Visit magcast.co and book a consultation through the Calendly link to explore how MagCast can work for you.
LinkedIn: Simply search for Jill Burk and send her a message.

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Get Noticed: Why Your Business Needs a Podcast with Darren Saul

The Power of Podcasting for Your Business

with Darren Saul

🔊 Struggling to Get Your Business Noticed?

In this episode of Marc Haine Live, we sit down with podcasting powerhouse Darren Saul to explore why your business might be flying under the radar—and how podcasting can change that. Whether you’re a business operator, manager, or entrepreneur, this episode is packed with actionable insights to help you elevate your brand, generate content, and achieve serious business results.

🎙️ What You’ll Learn:

 • Why podcasting is no longer a “nice-to-have” but a “must-have” for brand awareness.
 • The essential tech setup you need to start your podcast without breaking the bank.
 • How to prepare, produce, and promote your podcast effectively.
 • Why podcasting is the ultimate content generation tool, providing endless opportunities for written, audio, video, and graphic content.
 • How podcasting can lead to unexpected collaborations and business opportunities.

🔥 Don’t Miss Out:

 • FREE Ultimate Podcast Guidebook: Download Now
 • FREE Webinar: 9 Great Ways to Monetize Your Podcast: Sign Up Here https://suspendedanimation.com.au/

About Darren

Darren Saul is a Serial Podcaster, Strategist, Trainer, Coach, Keynote Speaker and Student of Human Attention. 

He started heavily utilising the Power of Podcasting to build his photography business and was so amazed with the results he never looked back! 

He is now a Podcast Junkie who consults with organisations to help them get serious business results integrating Podcasting into their marketing strategy. 

A PODCAST IS NOT JUST A “NICE TO HAVE” ANYMORE - IT IS A "MUST HAVE"! 

Darren loves people and loves to share the insights, stories and knowledge he has gained over the years. 

He is very passionate about helping others develop, get results and feel fulfilled as marketers and entrepreneurs!

Connect with Darren

https://suspendedanimation.com.au/

https://www.youtube.com/channel/UCvqogVAOcxF-7_-BfSybedw?view_as=subscriber

https://www.facebook.com/SuspendedAnimationPodcasting

https://www.linkedin.com/in/suspendedanimation/ 

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Transform Customer Experience: From Fixing to Innovating with Katie Stabler

Unlock CX Success: Why Innovation Beats Fixes

with Katie Stabler

Many businesses are pouring time, money, and energy into Customer Experience (CX) but only end up maintaining the status quo.

🛎 In this episode of Marc Haine Live, we’re joined by CX expert Katie Stabler to tackle one of the biggest challenges facing businesses today—wasting time and resources on fixing problems instead of driving real innovation in customer experience.

📣 About Katie Stabler:

Katie Stabler is the founder of Cultivate Customer Experience, co-author of Amazon’s #1 best-seller Customer Experience 2, and recognized as one of the top 20 Global CX Thought Leaders. She’s worked with industries across the globe to help businesses elevate their customer experience from reactive fixes to true innovation.

🔗 Connect with Katie:

Website: cultivatecustomerexperience.com
LinkedIn: Katie Stabler
Instagram: customer_experience_cultivator

 

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Science-Backed Solutions for Employee Fatigue with Dr. Labib Ghulmiyyah

Boost Employee Energy & Productivity

with Dr. Labib

Are you tired of being tired? 

In today's fast-paced business world, chronic fatigue among employees has become a silent productivity killer. It’s draining your team, slashing innovation, and costing your company a fortune.

🛎 In this episode, I sit down with Dr. Labib Ghulmiyyah, the creator of the Vitality Formula, to tackle one of the biggest threats to workplace success—employee fatigue. Dr. Labib's science-based approach reveals the hidden energy drains lurking in your office and offers practical steps to restore vitality.

About Dr. Labib

DR. LABIB GHULMIYYAH Founder, VITALITY FORMULA ™ Global Physician, Keynote Speaker & Corporate Health Consultant
Dr. Labib Ghulmiyyah, more known as Dr Labib is an Associate Professor and a double board-certified Obstetrician-Gynecologist & Maternal-Fetal Medicine specialist. His journey began with earning his medical degree in Lebanon, followed by training in the United States. Dr. Labib's academic career includes serving on the faculty at the American University of Beirut, where he was the residency program director for over 10 years and Head of the Maternal-Fetal Medicine division. Upon relocating to the United States, Dr. Labib currently serves as the Medical Director at Pediatrix Medical Group. His expertise extends beyond traditional medicine. He is a certified Functional/Integrative medicine practitioner, educator, and keynote speaker. His research contributions are significant, with over 50 peer-reviewed published articles.

He has also authored three books aimed at empowering people to minimize toxic exposure. In recent years, Dr. Labib’s focus has expanded to helping people and organizations regain vitality and live life to its fullest. This passion led him to create the Vitality Formula, an innovative approach to transforming lives on both individual and organizational levels. His perspective shift was catalyzed by the Beirut Port explosion in 2020 and his personal battle with fatigue.

Through keynote speeches, workshops, and consultations, Dr. Labib guides individuals and organizations to assess their Net Vitality Score, apply targeted improvements, and enhance overall well-being. While continuing his work in high-risk obstetrics, Dr. Labib is dedicated to helping people and organizations rediscover their zest for life, exploring how they can reclaim energy and live to their fullest potential.

Connect with Dr. Labib

www.drlabibg.com
Instagram: @drlabibghulmiyyah 
linkedIn labib gulmiyyah

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How High-Performance Meditation Can Transform Your Leadership with Kira Leskew

Double Your Productivity with Just 30 Minutes a Day: Meditation for Entrepreneurs

with Kira Leskew

Are you feeling overwhelmed, stressed, or just completely burnt out as a business owner? You’re not alone—over 90% of people are in the same boat, and if you’re a leader, these challenges are probably dragging you and your business down. 

🛎  In this episode of Marc Haine Live, Kira Leskew, a meditation and intuition master for business, joins me to break down how the right meditation practices not only reduce stress but can also solve those “unsolvable” business problems—some you didn’t even know existed.

Kira offers a free quiz to identify stress and leadership blind spots, and if you’re ready to learn how to implement this practice, you can connect with her on LinkedIn or visit her website at theeagleinstitute.net.

About Kira

Kira is a former elite athlete and serial entrepreneur. She is also a meditation master. She covers Stopping Stress to Extremely High-Performance Mind for Business. Kira has discovered, through training thousands of businesspeople and athletes, that specific techniques work to stop stress in the mind and the human nervous system and get into a high-performance mind without taking an extensive sabbatical. Kira has been nominated 2x for RBC Canadian Woman Entrepreneur of the Year for Start-Ups. Kira also holds a JonahTM in Theory of Constraints, one of only 2 to ever given the privilege to complete a private program by The Goldratt Institute. Kira has been teaching meditation for business for more than 8 years. 

Connect with Kira

 https://www.theeagleinstitute.net/
  / kira-leskew  

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Why Your Company Culture Is Sabotaging Success with Chris Dyer

7 Pillars of a High-Performance Workplace

with Chris Dyer

Is your company’s culture quietly sabotaging your success?

🛎 In this episode of Marc Haine Live, Marc sits down with culture expert and author Chris Dyer to uncover the hidden problems in company culture that are draining your productivity, driving away top talent, and costing you big time. Chris shares why many leaders don’t realize their culture is either pushing them forward or pulling them backward—and there's no neutral ground. Are you unintentionally fostering a toxic work environment or creating a place where your people thrive?

About Chris

Chris Dyer is a renowned speaker, author, and consultant specializing in company culture and leadership. As the author of "The Power of Company Culture," Chris has helped countless organizations build thriving, high-performance workplaces. With over two decades of experience, he’s known for his practical, actionable insights that empower leaders to transform their company culture, boost productivity, and improve employee retention. Chris regularly shares his expertise through keynote speeches, podcasts, and workshops, making him a sought-after authority on business culture and leadership.

Connect with Chris

chris@chrisdyer.com
Website: www.chrisdyer.com
LinkedIn: linkedin.com/in/chrisdyer007
Instagram: @chrisdyer007
TikTok: @chrisdyer007
YouTube: Chris Dyer - Company Culture Expert
Twitter: @chrisdyer007

 

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