Experience Leadership - The Small Business Podcast

Get Yourself Noticed in a Crowded Marketplace with Fong Chua

If You're Not Standing Out From the Crowd, You're Invisible

with Fong Chua

Do you ever feel that you are yelling into the wind? No matter how loud you are, no matter how much energy you put behind it, your voice, your words (your brand) is lost in the wind.

🛎 In this episode

Marc welcomes business strategist, Fong Chua, who will uncover the tips and tricks you need to know to get exposure and gain brand credibility in an ocean of noise and immerse yourself in a sea of success.

Connect with Fong

fongchua.com
meetfonfchua.com
Podcast: the PEAK Potential Success Show - https://open.spotify.com/show/2SsT96a...  

YT:   youtube: yourareatv - https://www.youtube.com/user/yourAREATV

FB:   facebook: @fongchua

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Leading Teens to Success with Marc Haine

Taking the Sting out of Working with First-Time Employees

with Marc Haine

Many small businesses depend on having a young (teen) workforce. But first-time employees present different types of challenges.

🛎 In this episode

Marc gives his top 5 tips and tricks for working with and leading young workers.

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How to Manage Constant Change with David Gouthro

How to Deal with the Constant Change in all its Dynamics

with David Gouthro

It is relatively easy to identify the skills required to thrive in a VUCA world; however, there are rarely opportunities to practise them.

And given how things are unlikely to stabilize in the near future, we better get better at what we need to do to thrive.

🛎 In this episode

Master Shift Disturber, David Gouthro talks about how to shift mindset, understanding what it means to live in a VUCA world, and the skills required to thrive.

ABOUT DAVID

A seasoned (but not too spicy!) speaker with over 40 years of experience, David is a sought-after consultant who is best known for his creative presentations, playful demeanour, and relentless focus on delivering value to his clients, colleagues and community. 

Connect with David

www.davidgouthro.com

LI:  https://www.linkedin.com/in/davidgouthro/
FB: https://www.facebook.com/david.gouthro.12

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How to Have Those DIfficult Conversations with Mike Garska

The 7 CONTACT Steps to Better Communications

with Mike Garska

Having those difficult conversations is hard. People normally try to put them off or avoid them out of fear of saying the wrong thing, not knowing what words to choose, etc. 

🛎 In this episode

Communication Specialist, Mike Garska takes us through the 7 CONTACT Steps to enhance your communication skills and face those challenging conversations straight on.

Connect with Mike

https://www.SuccessToolChest.com
Facebook: https://www.facebook.com/effectivecommunicationskills 
Linked in: https://www.linkedin.com/in/mike-garska-business-communications-strategy172992/ 

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How to Create Employee Engagement with Lorne Kelton

How to Engage Your People so They Care About You and Your Customers

with Lorne Kelton

"I'd come to work here.... even if they didn't pay me." 
Ok, that's a bit of a stretch.... but not by much. When your team connects with what your company does (inside and out), they not only stick around longer, they commit more heart, more soul, more hands and brains into your operation. 

🛎 In this episode

Lorne and I discuss what components of what it takes to hire, train, and develop your team to match your company’s intended customer experience.

Here's a link to Lorne's Employee Engagement web page that has the 12 “C”s.
https://www.thinkshift.com/art-of-eng...
Each “C” can be clicked for an overview of what that topic covers.

Connect with Lorne

Website at https://www.thinkshift.com/
LI:   www.linkedin.com/in/lornekelton
FB:  https://www.facebook.com/lorne.kelton/

Lorne's Books:
You can get Lorne's Book IFRAM: a Manager's Guide to Critically Balanced Thinking (https://www.amazon.ca/IFRAME-Managers...)

And check out the titles on his online store: https://www.thinkshift.com/online-store

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Tools, Tips and Techniques to Leverage the Talent You Have in your Midst with Susan Heaton-Wright

Not Engaging Your Staff is Costing You

with Susan Heaton-Wright

Every business, every organization and every team can have the diversity of thinking that can make your business great.

🛎 In this episode

The Superstar Communicator, Susan Heaton-Wright shares what it takes for leaders to tap into the wealth of knowledge within their teams.

ABOUT SUSAN HEATON-WRIGHT

Susan is:

1. A Virtual Impact Communications and Speaking Expert for emerging leaders The Creator of the Superstar Communicator™ methodology
2. An international speaker
3. The MD of award-winning music company, Viva Live Music
4. A podcaster
5. A former prize-winning international opera singer.

In 2020, she was named as an #ialso 100 top inspirational female entrepreneurs in the UK. She is a Fellow of the Professional Speaking Association.

She is regularly interviewed on BBC Radio Five Live; BBC2, local radios and international podcasts. Susan has contributed to articles in Forbes, The Guardian, Huffington Post, Thrive Global, The Scotsman and trade publications. 

Connect with Susan

Book a 15-minute complimentary call: https://crm.connectably.com/schedule?id=CbJRvGxIXbdZCk88KuCpYHUc4DHOAsSgf0z25uix444GO4G9EC
 www.superstarcommunicator.com
Podcast: www.superstarcommunicator.com

LI:    www.linkedin.com/in/susanheatonwright
FB:   www.facebook.com/superstarcommunicator
TW:  www.twitter.com/superstarcomms

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How to Tell Your Brand Story with Roger Grant

Storytelling that Leads Customers to Buy

with Roger Grant

Most companies don’t have an engaging story that leads customers to buy.

🛎 In this episode

Veteran Brand Strategist, Roger Grant, shows us how to capitalize on the power of storytelling to present their brand and boost sales.

ABOUT ROGER

Originally a journalist, Roger has dedicated his career to getting messages into minds.

As the founder of Identicor Marketing, Roger's work transforms solid and often lack-luster companies into industry-leading brands.

He is the creator of the Head Smart Heart Smart Marketing - an online training series to make your marketing brain-friendly and emotionally intelligent.

Check out  http://identicor.com/smart for resources and more info.

Connect with Roger

roger@identicor.com
www.indenticor.com
LI: linkedin.com/in/roger-grant-24a10516
TW: @identicor

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How to Truly Understand How Your Customers Experience Your Business with Claire Boscq-Scott

Customer Experience Strategy By Design

with Claire Boscq-Scott

An independent study indicates that 98% of small and medium-sized business owners feel they deliver extraordinary customer service, while only 38% of their customers feel that way.

🛎 In this episode

Mystery Shopping and Customer Service Specialist Claire Boscq-Scott will uncover tips and tricks to truly understand the level of service you are providing.

ABOUT CLAIRE

Claire is the  No 5 Top 30 Global Customer Service Guru ,  UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in Mystery shopping and Customer Service. Claire, AKA The Busy Queen Bee, is an authority in the Customer Experience Industry. 

She uses different techniques such as NLP, Feng Shui, EI, Mindfulness to bring a more holistic and comprehensive approach to Employee and Customer eXperience. Empowering leaders to bring more care into what they do, enhancing their environments to create sensorial experiences and allure the senses to connect on an emotional level. Measuring performances to drive employees’ engagement and increase loyal customers, ultimately grow businesses' profit and the overall local economy.

Connect with Claire

www.claireboscqscott.com

Online course: https://bqbcxinstitute.org/courses/mystery-shopping-online-training-course/

LI:    https://www.linkedin.com/in/claireboscqscott/
TW: https://twitter.com/cbsbusyqueenbee
YT:   https://www.youtube.com/c/TheBusyQueenBee
FB:   https://www.facebook.com/claireboscqscottkeynotespeaker
IN:   https://www.instagram.com/claireboscqscott/

Get her book. The Secret Diary of a Mystery Shopper
https://www.claireboscqscott.com/books/the-secret-diary-of-a-mystery-shopper/

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How to Hire and Leverage the Power of a Business Coach with Jean Howard

How to Find the Business Coach You Need to Help You Succeed

with Jean Howard

Every high-performer, every elite athlete, every successful leader has a coach. As a manager, a business leader, or an entrepreneur, you are no different. 

🛎 In this episode

Business Consultant and Transition Coach, Jean Howard discusses what a business coach is, what they do, and why you need one. She unleashes her  5 Indicators that you can use a coach.

Here is the link to Jean's 5 Indicators That You Could Use a Coach: https://www.dropbox.com/s/ktkn419xdyz...

ABOUT JEAN

Jean is a:

1. Coach
2. Consultant
3. Educator
4. Veteran Entrepreneur 

She is a native of Los Angeles and currently resides in upstate New York after spending time in various cities and countries for her career.

Jean holds degrees from Occidental College in Los Angeles (BA) and Cornell University’s Johnson School of Management (MBA). She has completed graduate studies in Theology at Gordon Conwell Theological Seminary and Education at Fairfield University. She holds coaching certification and is constantly exploring new ways to educate and guide her clients.

Jean offers business consulting services and executive and business coaching. Prior projects of note include launching and managing entrepreneurship programs at Fordham University and Rensselaer Polytechnic Institute. 

Jean’s heart is in the empowerment of others, helping them to fan the fire of their passions and to create a sustainable livelihood. She has helped launch over three dozen companies, has consulted to many small businesses, and has built several of her own enterprises. She coaches individuals and businesses that recognize a need to pivot for greater success both in and out of the boardroom. 

Jean’s particular passion is inspiring individuals to celebrate their own uniqueness and to create a life around the things they care most about. 

Connect with Jean

Book a 30-minute free call to explore your needs and get pointed in the right direction: https://calendly.com/gryphfletch/30min 
Email: GryphFletch@gmail.com
My Website: www.GryphonFletcher.com
LinkedIn: https://www.linkedin.com/in/jeanahoward/
Instagram: Gryphfletch118

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Strategies to Conquer the ”SALESY” Mindset with Shawna Quigley

How to Shake the Salesperson Stigma

with Shawna Quigley

Customers have a legacy of mistrust for Sales Reps. To many people, the persona we identify with when it comes to Sales People is the stereotypical Used Car Salesman we experienced in times of old.

🛎 In this episode

Business coach and sales expert, Shawna Quigley will dispel myths and lies about sales, and the people who make their living generating relationships with people.

ABOUT SHAWNA

Shawna is:

1. A business and sales coach
2. A sales trainer
3. An instructor at the Canadian Professional Sales Association

She’s passionate about helping people achieve meaningful and measurable professional and personal results. An award-winning sales leader with 25 years of experience in strategic sales management, Shawna is a true expert in her field. She has led several high-performing teams to succeed at large-scale organizations such as Pfizer Consumer Healthcare. She has her own ‘Selling with Confidence’ sales programs.

Shawna brings her unique blend of proven sales experience and deep empathy to each of her clients. Her coaching practice and training techniques are centered around her exclusive Focus5 Framework, which works on goal-setting focused on delivering specific outcomes and lasting results. She believes deeply in helping others overcome their challenges, emerging with confidence, commitment and focus to achieve success in life, both professionally and personally.

Shawna is a Certified Sales Leader (CLS), a Certified Executive Coach (CEC), an Associate Certified Coach with the International Coaching Federation (ICF), a Certified Facilitator of SOCIAL STYLES with Versatility and a graduate of the Royal Roads University Executive Coaching program.

Connect with Shawna

www.quigleycoaching.com

LI:   https://www.linkedin.com/in/shawnaqui...

FB:  shawna.quigley

Free online assessment available at www.quigleycoaching.com “where is your business now?”

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