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Episodes
Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Thursday Jul 22, 2021
Thursday Jul 22, 2021
Customer Experience Strategy By Design
with Claire Boscq-Scott
An independent study indicates that 98% of small and medium-sized business owners feel they deliver extraordinary customer service, while only 38% of their customers feel that way.
đ In this episode
Mystery Shopping and Customer Service Specialist Claire Boscq-Scott will uncover tips and tricks to truly understand the level of service you are providing.
ABOUT CLAIRE
Claire is the  No 5 Top 30 Global Customer Service Guru ,  UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in Mystery shopping and Customer Service. Claire, AKA The Busy Queen Bee, is an authority in the Customer Experience Industry.Â
She uses different techniques such as NLP, Feng Shui, EI, Mindfulness to bring a more holistic and comprehensive approach to Employee and Customer eXperience. Empowering leaders to bring more care into what they do, enhancing their environments to create sensorial experiences and allure the senses to connect on an emotional level. Measuring performances to drive employeesâ engagement and increase loyal customers, ultimately grow businesses' profit and the overall local economy.
Connect with Claire
Online course: https://bqbcxinstitute.org/courses/mystery-shopping-online-training-course/
LI:Â Â https://www.linkedin.com/in/claireboscqscott/
TW: https://twitter.com/cbsbusyqueenbee
YT:Â Â https://www.youtube.com/c/TheBusyQueenBee
FB:Â Â https://www.facebook.com/claireboscqscottkeynotespeaker
IN:Â Â https://www.instagram.com/claireboscqscott/
Get her book. The Secret Diary of a Mystery Shopper
https://www.claireboscqscott.com/books/the-secret-diary-of-a-mystery-shopper/
Monday Jul 19, 2021
Monday Jul 19, 2021
How to Find the Business Coach You Need to Help You Succeed
with Jean Howard
Every high-performer, every elite athlete, every successful leader has a coach. As a manager, a business leader, or an entrepreneur, you are no different.Â
đ In this episode
Business Consultant and Transition Coach, Jean Howard discusses what a business coach is, what they do, and why you need one. She unleashes her  5 Indicators that you can use a coach.
Here is the link to Jean's 5 Indicators That You Could Use a Coach: https://www.dropbox.com/s/ktkn419xdyz...
ABOUT JEAN
Jean is a:
- Coach
- Consultant
- Educator
- Veteran EntrepreneurÂ
She is a native of Los Angeles and currently resides in upstate New York after spending time in various cities and countries for her career.
Jean holds degrees from Occidental College in Los Angeles (BA) and Cornell Universityâs Johnson School of Management (MBA). She has completed graduate studies in Theology at Gordon Conwell Theological Seminary and Education at Fairfield University. She holds coaching certification and is constantly exploring new ways to educate and guide her clients.
Jean offers business consulting services and executive and business coaching. Prior projects of note include launching and managing entrepreneurship programs at Fordham University and Rensselaer Polytechnic Institute.Â
Jeanâs heart is in the empowerment of others, helping them to fan the fire of their passions and to create a sustainable livelihood. She has helped launch over three dozen companies, has consulted to many small businesses, and has built several of her own enterprises. She coaches individuals and businesses that recognize a need to pivot for greater success both in and out of the boardroom.Â
Jeanâs particular passion is inspiring individuals to celebrate their own uniqueness and to create a life around the things they care most about.Â
Connect with Jean
Book a 30-minute free call to explore your needs and get pointed in the right direction: https://calendly.com/gryphfletch/30minÂ
Email: GryphFletch@gmail.com
My Website: www.GryphonFletcher.com
LinkedIn: https://www.linkedin.com/in/jeanahoward/
Instagram: Gryphfletch118
Thursday Jul 15, 2021
Thursday Jul 15, 2021
How to Shake the Salesperson Stigma
with Shawna Quigley
Customers have a legacy of mistrust for Sales Reps. To many people, the persona we identify with when it comes to Sales People is the stereotypical Used Car Salesman we experienced in times of old.
đ In this episode
Business coach and sales expert, Shawna Quigley will dispel myths and lies about sales, and the people who make their living generating relationships with people.
ABOUT SHAWNA
Shawna is:
- A business and sales coach
- A sales trainer
- An instructor at the Canadian Professional Sales Association
Sheâs passionate about helping people achieve meaningful and measurable professional and personal results. An award-winning sales leader with 25 years of experience in strategic sales management, Shawna is a true expert in her field. She has led several high-performing teams to succeed at large-scale organizations such as Pfizer Consumer Healthcare. She has her own âSelling with Confidenceâ sales programs.
Shawna brings her unique blend of proven sales experience and deep empathy to each of her clients. Her coaching practice and training techniques are centered around her exclusive Focus5 Framework, which works on goal-setting focused on delivering specific outcomes and lasting results. She believes deeply in helping others overcome their challenges, emerging with confidence, commitment and focus to achieve success in life, both professionally and personally.
Shawna is a Certified Sales Leader (CLS), a Certified Executive Coach (CEC), an Associate Certified Coach with the International Coaching Federation (ICF), a Certified Facilitator of SOCIAL STYLES with Versatility and a graduate of the Royal Roads University Executive Coaching program.
Connect with Shawna
LI: Â Â https://www.linkedin.com/in/shawnaqui...
FB:Â shawna.quigley
Free online assessment available at www.quigleycoaching.com âwhere is your business now?â
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Monday Jul 12, 2021
Monday Jul 12, 2021
Fighting the Fear of Failure
with CĂ©line Williams
Most of us engage with failure on an intellectual (and emotional) level. We know we have to pay attention to it - but we avoid actually engaging with failure in a meaningful, impactful way.
đ In this episode
Leadership and Culture Expert, CĂ©line Williams will uncover tips, tricks and techniques to dealing with failure directly and empowering your people to do the same.
ABOUT CELINE
CĂ©line Williams is an international speaker and the founder of reVisionary, a boutique consulting firm providing executive coaching, leadership development, and culture services to human-focused businesses around the world.
CĂ©line has almost 20 years of experience working with growing organizations to help them navigate change and build leadership capacity and is the trusted advisor to leaders and executives in a variety of industries. She is sought after for her expertise in accelerating team performance, designing culture, managing transformation, and facilitating effective communication.
Connect with CĂ©line
LI:Â Â linkedin.com/in/celinewilliams
FB:Â Revisionary_ca
IN:Â Revisionary_ca
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Thursday Jul 08, 2021
Thursday Jul 08, 2021
Time is On Our Side
with Tammy Johnston
Most people feel they are way too busy to plan, so they spend day after day after day purely reacting.
đ In this episode
Business coach Tammy Johnston talks about how, in order to go faster, you have to slow down.
ABOUT TAMMY
Tammy Johnston is known as the kick your ass and hold your hand business coach. She believes that business, when done right, has the power to make the world a better place for everyone. The first requirement for a business to be able to have a positive impact in the world is that they stay in business. In order for small businesses to survive and thrive they need to be educated and supported throughout their journey. The vast majority of entrepreneurs have to learn the hard way through years of hard work and making a lot of painful and expensive mistakes.Â
Tammy has been teaching and working with solopreneurs, entrepreneurs, and small business owners for close to two decades to help them succeed with less grief and more energy and more profit. She believes in practical, no nonsense advice that is tailored to the client.
Connect with Tammy
Get more information at https://ksabuisnes.ca/
Get a Complimentary solopreneur assessment at https://ksabusiness.ca/gift/ Email Tammy at tammy@ksabusiness.ca
LinkedIn https://www.linkedin.com/in/thetammyjohnston/
Facebook https://www.facebook.com/ksabusiness.ca
Twitter @KSABusiness_ca Instagram
https://www.instagram.com/ksa.business/
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Monday Jul 05, 2021
Monday Jul 05, 2021
How to Have Consistently High Levels of Success without Burnout
with Diane Rolston
We get it, you're a high achiever. Your track record is full of success.... or is it?
đ In this episode
Dynamic Leader Expert and coach, Diane Rolston takes us on a journey to success and satisfaction - driving work/life balance prioritizing your glass balls.
ABOUT DIANE
Diane Rolston, is called THE Expert on Being Dynamic and living a Dynamic Life. After leading hundreds of events and programs in her two businesses, speaking on international stages, being a published author while raising two young children.
Diane knows all about work/life balance and getting things done! As an Award-Winning Coach and the CEO and founder of Dynamic WomenÂź, a global community of women, her purpose is to unlock the greatness in others. She is a behind-the-scenes advisor and coach for many professionals, business owners, and high achievers. She helps her clients to have âclarityâ on what to focus on, the âconfidenceâ to go for it, and an âactionâ plan so they have tangible steps to reach the best results.
Connect with Diane
Have one of Diane's gifted "Achieve a Balanced Life Audit" Sessions. https://bit.ly/
LifeBalanceAudit Free GIFT her eBook called Key 2 Success
http://www.dianerolston.com/key-2-success-book.html
For the Wheel of Life, connect with Diane: Diane@DianeRolston.com
FB:Â https://www.facebook.com/LifeCoachDiane
LI:Â Â https://www.linkedin.com/in/dianercoaching/
TW: https://twitter.com/DianeRCoaching
IN:Â Â https://www.instagram.com/coachdianerolston/
YT:Â Â https://www.youtube.com/user/DianeRolstonCoaching
Podcast:Â https://open.spotify.com/show/0loXG6ytIyuHI6MBzGFz28
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Monday Jun 28, 2021
Monday Jun 28, 2021
Customer Experience Strategies to Drive the Customer Journey
with John D. Hanson
With only 5% of businesses giving 5-Star rated service, it's no wonder a lot of us are searching, "What is Customer Experience?"
đ In this episode
Best-selling author and Customer Experience Master, John D Hanson will talk about uncovering the 7 types of customers any business gets. We talk about how to engage them and how to keep them.
Connect with John
LI: Â https://www.linkedin.com/in/john-d-ha...â
FB: https://www.facebook.com/John7WaysMenuâ
IN: john_d_hanson
His book, WOW Your Customer! 7 Ways to World-Class Service can be found here: https://www.amazon.com/dp/1719450838/ref=sr_1_1?s=books&ie=UTF8&qid=1531280733&sr=1-1&keywords=WOW+Your+Customers
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Thursday Jun 10, 2021
Thursday Jun 10, 2021
Leadership is a Decision
with Catherine M. Rymsha
You might have been thrust into your role as a leader.... but understanding where you are in your leadership journey and how you can make better decisions to lead is fully within your control.
đ In this episode
Leadership Expert and author Catherine M. Rymsha talks about how to internalize your role as a leader and the APE model that helps you know how you need to develop.
ABOUT CATHERINE
Catherine Rymsha is a Learning & Development Lecturer, TEDx Speaker and Leadership Expert.
Connect with Catherine
https://www.theleadershipdecision.com
LI: Â Â https://www.linkedin.com/in/crymsha/
Check out Catherine's TEDx Talk here: https://www.youtube.com/watch?v=cARuUGgSl7I
The Leadership Decision can be found here: https://www.amazon.com/Leadership-Decision-Decide-Lead-Today-ebook/dp/B08MCLPS6D/ref=sr_1_fkmr1_1?dchild=1&keywords=deciding+to+lead%2C+Rymsha&qid=1611362383&sr=8-1-fkmr1
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Monday Jun 07, 2021
Monday Jun 07, 2021
Benefits that Benefit Your Team and Your Bottom Line
with Mitchell Preuss
Labour cost is so high..... between the wages, existing benefits and the actual cost of recruitment, hiring and lost productivity of labour turnover, can anyone afford to implement a benefits strategy?
đ In this episode
Financial Guru, Mitchell Preuss talks about how effective designing and implementation of employee benefit programs can not only provide, long-term security to employees, but also long-term profitability to the business.
Connect with Mitchell
www.preusskraushar.com
FB: Â https://www.facebook.com/yycfinancial...
IN:Â @yycfinancialadvisor
LI:Â Â https://www.linkedin.com/in/mitch-preuss/
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Monday May 31, 2021
Monday May 31, 2021
Adopting the Attitude of Gratitude within your Leadership Style
with Steve Foran
As hard as the pandemic has been - especially on small businesses, we still have a lot to be thankful for.
đ In this episode
Speaker, author and a believer in grateful leadership, Steve Foran will be sharing tools, tips and techniques to adopt gratitude in your role as a leader, and how to be a positive force in your workplace, home and community.
Connect with Steve
https://www.gratitudeatwork.ca/
Get a Complimentary mindset assessment with a personalized report and a 30-minute debrief coaching call at https://www.gratitudeatwork.ca/mindset
LI: Â https://www.linkedin.com/in/stevefora...
Get his book, Surviving to Thriving: The 10 Laws of Grateful Leadership (Surviving to Thriving: The 10 Laws of Grateful Leadership (https://amzn.to/3eR4t5J)
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