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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Monday Sep 09, 2024
Monday Sep 09, 2024
Emotions as the New Business Metric
with Susan Ní Chríodáin
Leaders are often caught in the numbers game—revenue, costs, and KPIs dominate discussions. But what if the real key to optimizing employee engagement and finding fulfillment at work lies beyond these numbers?
🛎 In this episode, Customer and Employee Experience Strategist (and your Host), Marc Haine, sits down with leadership coach Susan Ní Chríodáin, sheds light on how emotions, often invisible and intangible, are crucial drivers of people, performance, and profit.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Susan
Leadership coach and facilitator Susan Ní Chríodáin sits at the nexus of business and emotion. Susan founded her consultancy, Beyond the Numbers, to revolutionize workplaces. An award-winning chartered accountant hailing from the Big 4, her career spans three continents and a range of diverse leadership positions.
She is the author of the recently published bestselling Leading Beyond the Numbers: How Accounting for Emotions Tips the Balance at Work, where she reveals how to reintroduce humanity into the workplace for improved engagement and fulfilment, benefiting both individuals and organizations. And she hosts the popular podcast, Life Beyond the Numbers that invites listeners to discover insights on how to have a more fulfilling work-life.
Connect with Susan
https://www.beyond-thenumbers.com
LinkedIn: / susannichriodain
Twitter: @S_Ni_C
Instagram: / susan.ni.chriodain
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Tuesday Sep 03, 2024
Tuesday Sep 03, 2024
Ending Burnout: Essential Leadership Strategies for Managers
with Jay Lambert
An alarming trend is surfacing across industries, hitting all facets of leadership hard. Leaders and teams are facing unprecedented levels of burnout, with dire consequences for productivity, employee turnover, and the quality of service to our customers, clients, patients, and members.
This widespread issue not only threatens individual well-being but also jeopardizes the overall success and sustainability of organizations. How can businesses confront this growing challenge?
🛎 In this episode, Customer and Employee Experience Strategist (and your host), Marc Haine, sits down with Jay Lambert, The Adversity Transformation Coach, to explore the critical importance of integrating personal and team wellness into the fabric of our leadership strategies.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Jay
Jay Lambert, known as "The Adversity Transformation Coach," is Métis/Cree and French Canadian, married, and a father of three teenagers. With over 20 years of experience predominantly in healthcare and working with First Nations communities, Jay has focused on transformation projects and change management.
His coaching journey, inspired by a deep-rooted desire to empower others, aims to exponentially increase positive impacts while navigating life’s adversities. Jay’s holistic and integrated approach is informed by his cultural heritage and commitment to "two-eyed seeing," integrating the best of Indigenous and Western perspectives.
He holds an MSc in Health Information Science, is a Prosci certified change manager, and an ICF ACC credentialed coach, currently pursuing an advanced team coaching credential. Known for his compassionate leadership and trauma-informed lens, Jay helps individuals and teams turn their most challenging experiences into their greatest strengths.
Connect with Jay
https://jaylambert.ca/
LI: / jayclambert
FB: https://www.facebook.com/profile.php?...
IN: / jaylambertcoaching
Monday Aug 26, 2024
Monday Aug 26, 2024
Small Moments, Big Outcomes: How Leaders Create Cultures That Drive Extraordinary Results
with Michael Kerr
Many businesses, and teams within businesses have problems. A lot of people are quitting, workers are not happy, it's hard to find "good people", and nobody seems to have any new ideas.
As frustrating as all those are, though, they are nearly symptoms of a greater problem. We are not paying enough attention to our workplace culture. This is causing a lot of problems in how the business runs and how much money it makes.
🛎 In this episode, we are tapping into the genius of Workplace Culture Expert, Michael Kerr. We will put a spotlight into the hidden yet costly problem that could be holding your business back from reaching its true potential: a disengaged culture.
About Michael
Michael Kerr is a Canadian Hall of Fame speaker who speaks and writes about inspiring workplace cultures and businesses that leverage their resources to drive outrageous results.
He is the author of nine books including, “The Humor Advantage: Why Some Businesses Are Laughing All the Way to the Bank,” “Hire, Inspire, and Fuel Their Fire,” “The Jerk-Free Workplace” and “Small Moments, Big Outcomes: How Leaders Create Cultures That Fuel Extraordinary Results.”
Connect with Michael
www.Mikekerr.com
LI: / michaelkerr3
Monday Aug 19, 2024
Monday Aug 19, 2024
The 7 Deadly Sins of Leadership and How to Avoid Them
with Russel Lolacher
Are your best employees walking out the door? High turnover is costing your business more than just money – it’s draining morale, productivity, and your company’s future.
🛎In this episode of Marc Haine Live, we dive into the real reasons behind poor employee retention and how you can transform your leadership to build a thriving, engaged, and loyal team.
Join me and international speaker Russel Lolacher, host of the Relationships at Work podcast, as we uncover the deadly sins of leadership, discuss how to build better workplace connections, and reveal the impact of leadership on employee experience.
About Russel
Russel Lolacher is an international speaker and the host/producer of the Relationships at Work podcast, which focuses on leadership’s impact on employee experience and workplace culture. With nearly 25 years of successful leadership and communication roles, Russel retained his team for almost 12 years. His expertise in building employee and customer trust has been recognized on international stages, in multiple publications, and he has been named a Top Thought Leader by the International Customer Management Institute (ICMI) four times.
Connect with Russel:
Website: https://www.russellolacher.com/
LinkedIn: Russel Lolacher
Instagram: @relationshipsatwork
YouTube: Relationships at Work
Threads: @relationshipsatwork
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Tuesday Aug 13, 2024
Tuesday Aug 13, 2024
Leverage Cash Flow For Business Success and Growth
with Kirsha Campbell
A significant misconception about cashflow is that it's synonymous with profit. Many people believe that if their business is profitable, cashflow issues won't affect them. However, it's entirely possible—and quite common—for a business to show a profit on the books while facing cashflow problems/
🛎 In this episode, Kirsha Campbell, CPA, CMA and a renowned cashflow strategist, dives into the core of one of the most pressing challenges businesses face today: lack of sustainable cashflow.
About Kirsha
Kirsha Campbell CPA,CMA is a trailblazer and business leader, focusing on sustainable cashflow for organisations/businesses in various industries and business models. She hones her corporate experience and skills to deliver customized solutions and creative changes.
Her journey has taken her through various industries- public + private sector - from franchises, food & beverage, healthcare to real estate, and even non-profit sectors.
She has trained executives, business ownersnot-for-profitit and youth in various countries and industries through workshops, speaking and other training.
With a distinctive and highly effective approach, her focus lies in integrating all the moving parts in your business to set up the right foundation to be recession proof, operate with reduced risk, increase cashflow, set up effective systems and procedures and much more.
She is deeply passionate about helping her clients and is committed to forming lasting relationships. She has a heart for her clients and is deeply committed to their businesses being set up for success and be their “go-to” second brain for their business.
Kirsha has collaborated with prominent brands which include her contribution to Entrepreneur Magazine, QuickBooks Connect Speaker 2022 ,Thrive Global, Authority Magazine and American Express for her insights and experiences.
CV Chamber of Commerce, New Comers Centre , Hospital Foundation and other non profit organisations have benefited from her pro bono services. She is also a business mentor for Futurepreneur.
She is also an immigrant, born in Jamaica and now relocated to Canada, who has experienced issues related to diversity, culture shock in addition to mastering adverse situations.
She enjoys outdoor living and learning from each adventure and experience with her family. She is an author of several best sellers and also enjoys reading.
Connect with Kirsha
www.thecashlab.ca
www.linkedin.com/in/thekirshacampbell
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Monday Jul 29, 2024
Monday Jul 29, 2024
Unlocking Workplace Potential: How Authentic Connections Drive Success
With Roxanne Derhodge
Across industries, a pervasive issue lurks behind the hustle of daily operations — the growing disconnect between employee well-being and organizational success.
As businesses strive for innovation and efficiency, the mental health and authentic connection of employees often take a back seat, leading to burnout, turnover, and a plummeting workplace culture.
🛎 In this episode, Mental Health and Wellness Specialist, Roxanne Derhodge, will explore how revitalizing our approach to mental health and authenticity could be the game-changer your organization needs.
About Roxanne
Roxanne is a psychotherapist specializing in individual, couples and family therapy. With over 20 years of experience as a marriage and family therapist and as a graduate of the University of Toronto and the University of Guelph, specialising in cognitive behavioural and family systems therapy. She was an executive with one of the largest health and wellness firms in North America for 15 years. She was able to utilize her expertise as a psychotherapist to assist companies with their corporate strategies in health and wellness.. In addition to being a prominent psychotherapist and corporate health and wellness Executive , Roxanne has written an Amazon Best Selling Book “A Therapist Insider’s Guide on Relationships." She is a professional member of the Canadian Association of Professional speakers (CAPS). She speaks Internationally to Companies on Mental health and wellness and what it takes to Create the Space for Positive Health Changes in their Organization.
She is currently serving as a private practitioner working with a broad spectrum of clients. Among her expertise are couples/family, depression/anxiety, trauma, addictions, EMDR and corporate restructuring.
In addition to being a prominent relationships therapist, Roxanne has presented at national conferences and to general audiences speaking on the topics of relationships, trauma and Addictions.
Roxanne is an interactive, solution focused therapist. Her therapeutic approach is to provide support and practical feedback to help her clients effectively address personal challenges. She integrates her complementary methodologies and techniques to offer a highly specialized approach to each client. With compassion and understanding, she works with each individual to help the, build on their strengths and attain the personal growth they are committed to accomplishing.
Connect with Roxanne
https://roxannederhodge.com/
LI: https://linkedin.com/roxannederhodge
Monday Jul 22, 2024
Monday Jul 22, 2024
Founders’ Dilemma: The Emotional Journey of Selling a Business
With Jonathan Bennett
Do you know that you may be jeopardizing your company's future by not having a succession plan? It can be a hard, emotional process, but your business's valuation depends on it.
🛎 In this episode, Jonathan Bennett focuses on the lack of preparedness and understanding among business owners regarding the multifaceted nature of mergers and acquisitions (M&A), which can lead to suboptimal outcomes both financially and emotionally. He shares his expertise on the emotional and practical complexities of M&A for small and midsize businesses.
About Jonathan
Jonathan has been where his clients are now. He left an executive role at a large hospital to strike out on his own, founding a management consulting firm. And, for 10 years, things were great. The company grew–became a B Corp and served hundreds of organizations. The problem was, he was unfulfilled.
After a successful exit in which he went through a management buyout of his company, Jonathan founded his coaching practice so that he could fulfill his purpose to create an intimate space for leaders who need to be listened to deeply. Jonathan Bennett is an advisor and executive coach for founders, CEOs and C Suite leaders who have a purpose in the world but need help solving their organization’s toughest obstacles.
Jonathan takes his experience as a CEO, board member, and founder to his coaching. As a feminist and social justice advocate, Jonathan brings a progressive approach to his work so that clients always find a way out of even the most complex challenges. He resides in Ontario, Canada with his family and two dogs. A published author, he’s written seven literary books.
Connect with Jonathan
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Monday Jul 15, 2024
Monday Jul 15, 2024
Backstage Business Secrets: Marc Haine Unveils Operational Excellence
We always have questions about leadership and business operations. If you are in a people-centric business, meaning, you have employees or customers, this episode is for you.
🛎 In this episode, Marc tackles thought-provoking questions submitted by you, our valued audience. During tis live session, questions can span from evolving customer experiences and fostering brand loyalty to innovative employee engagement tactics and the future of work. Regardless of the questions, this episode will be packed with actionable insights and real-life anecdotes that will empower you to transform your business.
The discussion centers around several key themes that are essential for success in today’s dynamic environment.
👉🏼 Continuous Learning and Seeking External Perspectives: Marc Haine emphasizes the importance of continuous learning and seeking external perspectives to navigate challenges effectively. This approach helps in staying adaptable and innovative in a rapidly changing market.
👉🏼 Prioritizing Safety and Crisis Management: Through a hotel crisis scenario, the speaker highlights the significance of prioritizing safety measures and effective crisis management protocols in ensuring business resilience.
👉🏼 Supportive Leadership Style and Embracing Failure: Drawing from theater experiences, the narrative advocates for a supportive leadership style that embraces failure as a stepping stone towards growth and improvement.
👉🏼 Technology for Personalized Customer Interactions: The discussion showcases the significance of leveraging technology, like Target’s data mining strategy, to enhance personalized customer interactions and improve overall customer experience.
👉🏼 Importance of Innovation, Employee Involvement, and Mentorship: Marc underscores the critical role of innovation, employee involvement, and mentorship in driving organizational success and fostering a culture of continuous improvement.
Staying Abreast of Industry Trends and Leadership Training: Marc Haine stresses the importance of staying informed about industry trends, investing in leadership training, and providing coaching during crisis situations as essential components for effective leadership in businesses.
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Monday Jul 08, 2024
Monday Jul 08, 2024
According to Ernst and Young research, over 80% of employees globally have felt or experienced loneliness at work.
🛎 In this episode as we delve into this pressing issue with Dr. Marie Gervais, a renowned expert in workplace wellbeing and author of 'The Spirit of Work: Timeless Wisdom, Current Realities.' Today, Dr. Gervais shares her insights on the growing epidemic of loneliness in the workplace, its devastating impact on mental health and productivity, and what leaders can do to turn the tide.
In this episode, we discuss:
👉🏼 The root causes of increasing isolation in modern work environments.
👉🏼 The severe impacts of loneliness on employee health and business outcomes.
👉🏼 Practical strategies for leaders to foster interpersonal connections and build trust within their teams.
👉🏼 How implementing simple daily interactions can combat workplace loneliness and create a more inclusive, productive environment
About Marie
Dr. Gervais is a Certified Conscious Emotional Freedom Techniques Practitioner and a Certified Emotional Success Coach using modalities that focus on emotional regulation, visualization, body sensation (somatics) and breathwork. She specializes in helping clients with workplace distress, career mapping, and removing emotional blocks to work.
Her experience working with diverse populations and varying English proficiency skill levels have provided her with insights into how people feel welcome at work, and what they need to be productive in their roles. Her ongoing research in the future of work and workplace trends led her to write the book The Spirit of Work: Timeless Wisdom, Current Realities, available in eVersion and book form.
Book a complimentary coaching strategy call with Dr. Gervais: https://calendly.com/marieshiftworkpl...
Connect with Dr. Marie Gervais:
LinkedIn: Marie Gervais
Facebook: ShiftWorkPlace
Instagram: @marie_shift_think
Pinterest: Marie Gervais
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Monday Jun 17, 2024
Monday Jun 17, 2024
Millennials & Gen Z Unplugged: Why Your Younger Generation Are Actually Quiet Quitting
with Sarah Sladek
Business leaders and managers today face the daunting challenge of engaging younger generations in the workplace. Millennials and Gen Z exhibit unique work preferences and values, leading to higher turnover rates and a phenomenon known as "quiet quitting" when their expectations are not met. Addressing these engagement issues is critical for fostering a vibrant, innovative, and sustainable workplace culture.
🛎 In this episode, engagement expert Sarah Sladek delves into the intricacies of engaging Millennials and Gen Z in the workplace. Sarah shares strategies to transform disengagement into dynamic participation and outlines practical steps for leaders to adapt and thrive amidst generational shifts.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Sarah:
Sarah Sladek is a renowned leadership strategist and generational expert, helping organizations harness the potential of younger generations to drive business success. With a focus on building collaborative, inclusive, and adaptive workplace cultures, Sarah has guided numerous leaders through the complexities of generational dynamics. She is the founder of XYZ University, a firm dedicated to helping businesses bridge generational gaps, and is a sought-after speaker on talent management and organizational sustainability.
Sarah has authored several influential books on managing generational differences, including her acclaimed work, "Talent Generation," which provides insights into fostering engagement and innovation across diverse age groups. Her strategic approaches have reshaped how organizations view leadership and employee engagement in today’s fast-evolving business landscape.
Connect with Sarah:
XYZ University
LinkedIn Profile
Sarah Sladek Official Website