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Episodes
Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Thursday May 08, 2025
Thursday May 08, 2025
Franchising: The Dream, The Reality & The Truth They Won’t Tell You
with Guy Coffey
Ever been lured in by those “Be Your Own Boss!” franchise ads? You know, the ones where people are sipping margaritas on a beach while their business magically runs itself? Yeah… about that.
🛎 In this episode of Marc Haine Live, Customer and Employee Experience Strategist, Marc Haine sits down with Guy Coffey, a franchise veteran from both sides of the model—multi-unit franchisee, franchisor, and now advisor to entrepreneurs looking to break into the game without losing their shirts.
We’re diving deep into the REAL world of franchising—what works, what fails, and why some franchisees end up with financial freedom while others are trapped in a 7-day-a-week grind that makes their old 9-to-5 look like early retirement.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Guy
With over 17 years in franchising, from co-founding the Frenchies franchise system to scaling fitness franchises, Guy has a love of entrepreneurial pursuits.
His mission is simple, to inspire entrepreneurs to go for it in life, and win.
Driven by his passion for helping entrepreneurs achieve a balanced life where family, fitness, and personal growth thrive alongside business success, Guy is dedicated to guiding others through the challenges and opportunities of franchising and entrepreneurship.
Connect with Guy
guycoffey.com
LI: /guycoffey
IN: /guycoffey
YT: @guy_coffeylinkedin
FB: /guy.coffey
Monday Apr 14, 2025
Monday Apr 14, 2025
Turn High Turnover into High Retention – The Strategy You Need
with Samantha Irwin
Struggling with high employee turnover? Feeling stuck in the endless cycle of hiring, training, and losing good people? You’re not alone. The real cost of turnover is more than just money—it’s lost productivity, low morale, and a customer experience that suffers. But what if you could break the cycle and build a team that actually wants to stay?
🛎 In this episode of Marc Haine Live, we sit down with Samantha Irwin, a national speaker and expert in workplace culture and customer experience, to tackle the big, expensive problem of employee disengagement and retention.
About Samantha
Samantha is a leading expert in creating exceptional Customer Experiences. She helps businesses inspire and educate teams to create exceptional Customer Experiences that foster loyalty and advocacy, driving both financial success and heartfelt service for brick-and-mortar businesses.
With over 25 years of experience in leadership, Samantha's dual background in middle school teaching and boutique hotel ownership has uniquely positioned her to empower and educate business leaders and their front-line customer service staff.
Organizations and businesses hire Samantha for engaging and inspiring keynote speeches and workshops.
As the creator of the Power of People Academy and the Creating a Culture Deck, she equips businesses to provide consistently Exceptional Customer Experiences, fostering thriving enterprises and fulfilled staff. Samantha's commitment extends to teaching business owners how to make their establishments preferred workplaces and favored customer destinations
Connect with Samantha
www.Kaizen.Zone
/ samanthairwin
Thursday Apr 10, 2025
Thursday Apr 10, 2025
How Front-Line Leaders Can Build Engaged, High-Performing Teams
with Dr. Roger Gerard
Did you know that nearly 60% of employees in the U.S. are disengaged, with 18% being actively disengaged? If you’re a leader or business operator, this isn’t just a statistic—it’s a major, expensive business problem.
🛎 In this episode of Marc Haine Live, we sit down with Dr. Roger A. Gerard, an executive consultant, author, and leadership expert with over 50 years of experience, to dive into:
✅ Why disengagement is not an employee issue—it’s a leadership issue.
✅ The 3 biggest threats to workplace culture: cynics, apathetics, and naysayers.
✅ How disengaged employees erode productivity, quality, and morale.
✅ Actionable strategies leaders can use to turn the tide on disengagement.
About Roger
Dr. Roger A. Gerard is the owner of Sloan & Gerard Consulting, a private consulting practice serving executives and boards in strategic planning, operational planning, executive coaching, and management development. He also specializes in process improvement, and the use of lean methodologies in bringing about significant and measurable organizational improvement.
He is the former Chief Learning Officer for ThedaCare, an integrated healthcare delivery system, retiring from that position in 2014 after 23 years in that role. Dr. Gerard has a 52-year career history leading executive and management development initiatives, in both large and small organizational environments. His work has been primarily within the healthcare industry, but he has also spent a quarter of his career consulting in manufacturing and service industries nationwide.
Previously, Dr. Gerard served as Vice President of Northern Michigan Hospitals and as the Director of Organizational Development. Before joining NMH, he was Creative Manager for Quality Systems for Sandy Corporation where he consulted with major clients (Burroughs, IBM, General Motors, Hyatt, etc.) on systemic leadership development and quality improvement projects.
Dr. Gerard is the author of Owning the Room: Leading with Mind, Heart and Spirit to Make Extraordinary Choices in a Demanding World and the new title, Lead With Purpose: Reignite Passion and Engagement For Professionals in Crisis. He also co-authored On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry.
Connect with Dr. Gerard
https://www.rogergerard.com/
/ rogerg2
Monday Apr 07, 2025
Monday Apr 07, 2025
Break Bias, Build Bridges: Leadership Strategies for a Diverse Workplace
with Tina Varughese
Miscommunication costs businesses millions each year, leading to reduced productivity, frustrated employees, and missed opportunities. But what if you could turn cultural diversity into your competitive advantage?
🛎 In this episode, Marc sits down with Human Connection Expert Tina Varughese, author of the insightful book 50 Shades of Beige: Building Bridges While Breaking Bias. 🌏 With over 22% of Canada’s population being foreign-born—and even higher in urban centres—leaders face an urgent challenge: navigating cultural differences to drive engagement, retention, and profitability.
About Tina
Tina Varughese is a highly sought-after Human Connection Expert, speaker, and author of the groundbreaking book 50 Shades of Beige: Building Bridges While Breaking Bias. With over two decades of experience, Tina has helped leaders and businesses navigate the complexities of cultural diversity in the workplace.
Before becoming a keynote speaker, Tina managed Alberta’s immigration office and founded her own relocation and settlement firm, working closely with newcomers to North America. Her hands-on experience gives her a unique understanding of the challenges and opportunities that come with a multicultural workforce.
Through her engaging and practical approach, Tina equips leaders with the tools they need to foster connection, improve communication, and create inclusive, productive workplaces. Whether it’s guiding teams to overcome cultural biases or helping businesses tap into the benefits of diversity, Tina inspires audiences to lead with authenticity and adaptability in today’s rapidly changing world.
Learn more at tworksforyou.ca.
🔗 Connect with Tina
👉 Website: tworksforyou.ca
👉 LinkedIn: Tina Varughese
👉 Instagram: @Tina_Varughese
👉 Facebook: Tina Varughese
🎥 Don’t Forget to Like, Comment, and Subscribe!
Let’s build workplaces that thrive—one cultural connection at a time. 🌍
#Leadership #CulturalCompetency #MarcHaineLive #TinaVarughese #DiversityAndInclusion #WorkplaceLeadership #HumanConnection #EmployeeEngagement
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Monday Mar 24, 2025
Monday Mar 24, 2025
Save Money, Keep Customers: Fixing Broken Feedback Systems
with Brian Boyette
Are your surveys giving you real insights, or are you just guessing what your customers and employees think?
🛎 In this episode of Marc Haine Live, we’re tackling one of the biggest problems businesses face today: capturing accurate human experiences to drive retention and revenue.
Stop making decisions in the dark. Learn how to harness cutting-edge tools to finally understand what your people need—and take action that drives loyalty, engagement, and profit.
📞 EXCLUSIVE OFFER:
• Free 30-minute review of your feedback methods.
• Tailored demo of RavenCSI for your business.
• 3 months of free access to RavenCSI, including personalized support to create, deploy, and analyze surveys.
Take the survey for today's episode and see RavenCSI in action:
https://cx.ravencsi.com/UgeGL
About Brian
Brian is the Founder/CEO of RavenCSI a SaaS survey platform and the CEO of Avior Group a business process improvement consulting firm.
Aerospace engineer for 21 years. Lean Six Sigma Master Black Belt for over 25 years
Owner of 2 businesses, as noted above
Father of 3 successful children (1 doctor, 1 owner Electrical Contracting, 1 cybersecurity programmer)
Former Cubmaster (7 years)
Professional Singer: Midlife Chryslers and Phaze 4
Connect with Brian
/ brian-boyette
X: @RavenCSIsurvey
Facebook: https://www.facebook.com/profile.php?...
Monday Mar 17, 2025
Monday Mar 17, 2025
Why Your Business Exit Plan Matters More Than You Think
with Cannon Carr
Are you risking everything by exiting your business at the wrong time, for the wrong reasons, or with the wrong financial setup? Too many business owners assume that selling their business will automatically lead to financial freedom—but without the right plan, the reality can fall far short.
🛎 In this episode, Marc Haine sits down with Cannon Carr, a small business champion and financial strategist, to dig deep into the essential steps for business operators to thrive financially—before and after their exit. Cannon shares his game-changing 3Rs Allocation System, designed to help you set a clear “North Star,” manage risks that often collide between you and your business, and allocate capital to build financial independence on your terms.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Cannon
Cannon is Regional Director and Partner at EP Wealth Advisers, overseeing the Atlanta office and broader southeast region. Before merging his firm with EP, he was CEO of CornerCap, managing $1.2 billion with a team of 22 colleagues. Cannon helps small business owners build their personal wealth alongside their business wealth. He hosts a podcast series called “Business Owner Tales from the Trenches” and is an author of an upcoming book on building financial freedom FROM your business.
Connect with Cannon
https://www.epwealth.com/our-team/atl...
/ cannon-carr
Monday Mar 10, 2025
Monday Mar 10, 2025
Stop Workplace Drama: Tools for Leaders and Managers
With Robyn Hatcher
Is workplace drama draining your time, energy, and productivity?
You’re not alone. Research shows the average employee loses 2.5 hours a day to drama, costing businesses millions annually. But drama isn’t always loud or obvious—it sneaks in as gossip, micromanaging, misunderstandings, and even those passive-aggressive emails we all know too well.
🛎 In this episode of Marc Haine Live, we’re tackling one of the most expensive and overlooked issues in business: workplace drama. Joined by communication expert, keynote speaker, and former soap opera writer Robyn Hatcher, we’ll uncover the root causes of drama, how it impacts your team, and—most importantly—how to stop it.
💡 Key Takeaways:
• Discover the hidden ways drama shows up in your workplace
• Learn how to identify and break free from the “Drama Triangle” roles of Victim, Persecutor, and Rescuer
• Master strategies and scripts for clear communication to reduce misunderstandings and conflict
• Understand how your personal “backstory” shapes your interactions—and how to rewrite it
📞 Special Offer:
Robyn is offering a FREE 30-minute consultation to help you take control of workplace communication and tackle drama head-on. Book your session today and download her Talkadot QR code to share feedback and connect directly with her.
✨ About Robyn Hatcher:
Robyn’s career spans from acting roles on Law & Order and The Blacklist to writing for iconic soap operas like All My Children. Now, she helps business professionals remove the drama from their workplace through her powerful communication framework, ActorTypes. She’s worked with companies like JP Morgan, Spotify, and PayPal, equipping teams with the tools they need to thrive.
Connect with Robyn
Robyn’s Website: https://www.robynhatcher.com/
Connect on LinkedIn: / robynhatcher
Follow on Instagram: / robyn_speaketc
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Monday Mar 03, 2025
Monday Mar 03, 2025
Stop Losing Employees: Leadership Tools for Engagement
with Phillip Holmes
Why does leadership fail? Because most leaders think they’re self-aware—but only 10-15% actually are (source: Tasha Eurich). The result? Toxic workplace cultures, high employee turnover, disengaged teams, and costly inefficiencies that hurt your bottom line and your reputation.
🛎 In this episode of Marc Haine Live, we’re diving deep into the expensive leadership blind spots that sabotage small business owners, franchise leaders, and managers—and what you can do to fix them. With expert insights from Leadership Consultant Phillip Holmes, we unpack the tools, strategies, and mindset shifts needed to foster a workplace culture of trust, respect, and high performance.
What You’ll Learn:
• Why self-awareness is the #1 skill every leader needs to master.
• How to identify your team’s natural strengths to maximize engagement and efficiency.
• Practical tools to develop self-awareness and leverage others’ strengths.
• Pitfalls to avoid when transforming your leadership style and workplace culture.
Shocking Fact:
Did you know 85% of leaders believe they’re self-aware, yet only 10-15% actually are? This gap can lead to poor decision-making, unmanaged emotions, and disengaged teams.
Meet Phillip Holmes:
Phillip is the owner of Highest Good Consulting and a coach who’s passionate about democratizing leadership development. From doubling website traffic to increasing donations by 100%, Phillip has firsthand experience transforming teams and achieving measurable success through effective leadership strategies.
Your Next Step:
Commit to being the leader your team deserves. Take the first step toward self-awareness and schedule a 30-minute discounted coaching session with Phillip Holmes to uncover roadblocks and map out your leadership action plan.
📌 Like, share, and subscribe for more actionable insights on leadership, team building, and workplace transformation!
👉 Let’s build a healthier, more productive workplace—one leader at a time.
Connect with Phillip:
• Website: highestgood.consulting
• LinkedIn: Phillip Holmes
• Instagram: @phillipmholmes
Tuesday Feb 18, 2025
Tuesday Feb 18, 2025
Fixing Workplace Disengagement with Humor and Connection
with Beth Sherman
Workplace disengagement is draining businesses of productivity, connection, and creativity. With only 33% of the US workforce engaged (Gallup, 2023), the costs are staggering: high turnover, absenteeism, and a workplace culture stuck in survival mode.
🛎 In this episode of Marc Haine Live, we’re joined by Beth Sherman, a seven-time Emmy Award-winning comedy writer, speaker, and comedian, to explore how humour can transform workplace communication and engagement. From writing for The Late Show with David Letterman and Ellen to performing for troops in Iraq, Beth shares her expert insights on how humour can build trust, foster connection, and create a thriving work environment.
In this episode, you’ll discover:
✅ Why disengagement is costing businesses billions—and what to do about it.
✅ How to use humour to strengthen team collaboration and morale.
✅ The psychology of humour: Why it works in building genuine connections.
✅ Simple, actionable tips to start using humour at work immediately (even if you don’t think you’re funny).
Featured Takeaways:
• Learn to spot disengagement before it becomes a business problem.
• Unlock the power of humour to nurture relationships and enhance productivity.
• Avoid common pitfalls of humour in the workplace—maintain credibility and psychological safety.
🔗 Ready to transform your workplace? Book a 30-minute discovery call with Beth Sherman: https://calendly.com/bethsherman/conn...
🎥 Don’t miss this eye-opening and laugh-packed episode! Subscribe now for more expert advice on leadership, employee engagement, and creating extraordinary workplace experiences.
#WorkplaceEngagement #Leadership #HumorAtWork #EmployeeRetention #MarcHaineLive
Connect with Beth
https://www.bethsherman.com/
/ beth-sherman
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Monday Feb 10, 2025
Monday Feb 10, 2025
Transforming Toxic Workplaces: Insights for Middle Managers
with Dr. Laura Lovett
In this powerful episode of Marc Haine Live, we’re joined by the incredible Dr. Laura Lovett—an organizational psychologist, keynote speaker, and expert on workplace psychology—to tackle one of the most expensive and emotionally draining challenges in business today: toxic bosses.
Toxic leaders don’t just impact team morale—they affect productivity, increase turnover, and cost businesses billions annually. But here’s the catch: sometimes, these toxic behaviors are unintentional. How can leaders recognize these behaviors in themselves or others? And more importantly, how can employees and organizations protect themselves from the fallout?
💡 In this episode, you’ll learn:
✔️ How to identify the warning signs of toxic leadership.
✔️ The difference between a difficult boss and a toxic one.
✔️ What toxic workplace dynamics cost businesses and careers.
✔️ Actionable steps to regain control, make a career exit plan, or transform leadership styles.
About Laura
Dr. Laura Lovett is a globally recognized thought leader in workplace psychology and the host of the acclaimed podcast Where Work Meets Life™. With nearly 25 years of experience, she’s helped thousands of professionals and organizations build thriving, healthy workplaces. Learn more about her work at https://drlaura.live.
Connect with Laura
https://drlaura.live/
LinkedIn: https://www.linkedin.com/in/drlaurahambley/
Facebook: https://www.facebook.com/Dr.Laura.whereworkmeetslife
Twitter: https://x.com/DrLaura_
Instagram: https://www.instagram.com/Dr.Laura__/
TikTok: https://www.tiktok.com/@drlaura__