Experience Leadership - The Small Business Podcast

Pink-Collar Crime and what you can do about it with Kelly Paxton

Episode 114 - Pink-Collar Crime and what you can do about it

with Kelly Paxton

"Everyone has a price." Good people can make some bad decisions to the detriment of your business and your finances.

🛎 In this episode

Pink-Collar Crime Expert, Kelly Paxton will take you behind the scenes of employee theft and embezzlement. What can you do to trust your employees while maintaining a semblance of control?

ABOUT KELLY

Kelly has more than 20 years of investigative experience. She is a Certified Fraud Examiner, Private Investigator, author, and podcast host of Fraudish.
 
She has worked in the public and private sector.  Most recently, working as an investigator for Nike. 

Her investigations include embezzlement, conflict of interest, intellectual property, Open Source Intelligence and fraud. 
Kelly is also the proud owner of pinkcollarcrime.com, a passion of hers about embezzlers in the workplace.  

She is the founder of “Great Women in Fraud”and   Her book, “Embezzlement How to Prevent, Detect and Investigate Pink-Collar Crime”, was just published a year and a half ago.

Connect with Kelly

www.pinkcollarcrime.com
LI:    https://www.linkedin.com/in/kellypaxton/
TW: @pdxcfe

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How to Make Your Personal and Business Brand a Success with Marilyn August

Episode 113 - Strategies for Effective Social Selling

with Marilyn August

Show up and throw up is not a social media strategy. To be effective marketing on social media needs to be more strategic and need to leverage relationships.

🛎 In this episode

Fractional Social Selling Expert Marilyn August shines a spotlight on how to use LinkedIn social selling to get the results they want without wasting time and money on random Spaghetti Marketing tactics.

ABOUT MARILYN

Marilyn is a profit-attracting expert. For more than 15 years her breakthrough sales and marketing strategies have shown sales and business professionals how to close more deals and make more money.

As a former Business Consultant for the Small Business Development Center (SBA) she’s helped countless small and medium-sized businesses identify their strengths, recognize their weakness, develop sales systems and banish revenue growth stumbling blocks.
 
Marilyn developed her LinkedIn “DONE FOR YOU” Lead Gen in response to solving her coaching client’s dilemma. How turning cold calls into scheduled warm calls in the digital age. She discovered a golden 21st-century opportunity that turns virtual relationships into results you take to the bank. http://www.linkedin.com/in/marilynaugust
 
She holds a Master’s degree from Northern Illinois University

Connect with Marilyn

https://www.profitgps.com/
30-minute no cost LinkedIn Strategy Session https://calendly.com/marilyn-14/strategysession
http://www.linkedin.com/in/marilynaugust

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Five Steps to Impactful Leadership with Chris Moore

Episode 115 - Increasing employee engagement, trust and performance

with Chris Moore

The world has changed and the global pandemic rapidly decreased the time we have in-person with our teams. How can we build culture, train, increase performance and impact the world around us when everything is running at TikTok speed and through a screen?

🛎 In this episode

Leadership Expert, Chris Moore will provide key insights to help business operators and managers recognize key opportunities and respond effectively and be able to expand their influence, find their purpose and grow as a leader.

ABOUT CHRIS

Motivational Keynote Speaker, Chris Moore works with individuals and organizations to amplify their communication, connection and confidence so they can make an influential impact on the world and turn their vision into reality. With over twenty-five years of business ownership, management and consulting experience, Chris is a leadership expert who is passionate about reenergizing people to find their purpose and reach their goals. Audiences love his practical strategies they can apply personally and professionally.
 
When not speaking or working with clients, Chris can be found travelling and creating memories with his wife Melissa and son Bryson, or playing one of his “too many” guitars.

Connect with Chris

ChrisMooreLive.com
@chrismoorelive

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Leveraging Generational Intelligence to Attract, Engage and Retain Your Top Talent with Shawn Johnson

Strategies for Generational Inclusion

with Shawn Johnson

Getting people on the same page and working together was a challenge at the best of times. Now that we have four defined generations all under one roof, and each bringing their own set of expectations, values, and beliefs, leaders need concrete strategies to leverage the brilliance this affords.

🛎 In this episode

Generational Strategies Expert, Shawn Johnson will put a spotlight on strategies leaders can implement to immediately leverage the generational workplace.

ABOUT SHAWN

Shawn Johnson is the “Strategist for Generational Inclusion”. She is an infectious Speaker and Trainer whose passion is working with leaders to encourage inclusive collaboration between various generations. Growing up in a multi-generational family business has given her the wisdom of valuing older and younger generations working together.

Shawn is a:

1.  Member of the John Maxwell Team

2.  Certified DISC Behavioural Analysis Consultant

3.  Next Gen Facilitator, and

4.  Has completed courses in Positive Psychology.

What is your GQ?  Find out at this link: www.shawnjohnsonspeaks.com/gq
Download the Generational Comparison Chart here: ShawnJohnsonSpeaks.com/generational-comparison-chart/

Get Shawn's Brand new book, Strategies for Generational Inclusion at Work, here: https://shawnjohnsonspeaks.com/book-preorder/

Connect with Shawn

www.ShawnJohnsonSpeaks.com
LI:   shawnjohnsonspeaks
FB:  shawnjohnsonspeaks

 

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Acknowledging and Leveraging Your Strengths to Drive Leadership Authenticity with Kathi Kulesza

Leveraging Your Talents Unapologetically

with Kathi Kulesza

Being an effective leader has never been easy and now it’s more challenging than ever. Everyone is more demanding; employees, customers, even the boss.

🛎 In this episode

ApologyFree™ Leadership Expert, Kathi Kulesza uncovers the three keys to ApologyFree™ Leadership.

ABOUT KATHI

Kathi uses her experience in the hospitality industry where she spent three decades in management, training, customer service, loyalty, marketing, and executive leadership, to inspire her clients and audiences to get out of their own way and lead with assertive confidence. Kathi has a Bachelors in Hotel Administration from UNLV, and she is a certified coach.

Kathi has shared life-changing lessons with more than 16,000 up-and-coming leaders at 500 plus in-person and virtual events. She understands the challenges you and your team face as you attempt to obtain a sense of normalcy and can help you navigate these uncertain times.

Kathi’s unique approach will ensure your team will gain renewed confidence in themselves and have an achievable action plan that will both stretch them and leverage their strengths.

She lives in Las Vegas, her hometown, with her furry best friend Sissy. When she’s not on an airplane or in front of an audience she enjoys spending time with family, especially her nieces, taking walks with Sissy, and catching up with friends and family. 

Connect with Kathi

https://www.kathispeaks.com/ 
LI:   https://www.linkedin.com/in/kkulesza/
FB:  https://www.facebook.com/kathispeaks

 

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7 Ways to Delight Your Team and Increase Trust with Marc Haine

The Power to Keep Our People

with Marc Haine

There are so many things we can't control. But we do have control whether or not our staff stays. Trust is the magic ingredient to higher engagement, job satisfaction and retention.

🛎 In this episode

Experience Expert, Marc Haine breaks out components of self-leadership and uncovers 7 areas you can build trust in your department or organization.

 

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5 Keys to Develop Your Essential Leadership Skills with Mike Mack

Leadership Essentials for Every Type of Leader

with Mike Mack

The pandemic has not been kind to leaders. In a flash, the status quo has been thrown out the window, and constant, ongoing change has been our new default,

With employee engagement at an all-time low, needing to lead a workforce of four distinct generations in our workplace or stemming the exodus of the Great Resignation, leadership effectiveness is being challenged time and again.

🛎 In this episode

X5 President Mike Mack joins us for a discussion to help business operators and managers enhance their awareness of effective leadership in today's ever-changing workplace environment.

ABOUT MIKE

Mike Mack is a sought-after Leadership Coach, Consultant, Trainer, and Facilitator. He has been helping business teams maximize their potential since 2006 with the use of tailored consulting and training programs, along with coaching advice. For Mike, it’s about trusted collaboration with his customers.  He is passionate about helping organizations increase their customer satisfaction, improve employee retention and achieve profitable growth. He supports business in the areas of: Customer Service, Sales Growth, Team Building, Leadership Development and Strategic Planning.
 
He is a two-time Amazon bestselling author:  REMARKABLE SERVICE – How to Keep Your Doors Open and it’s his belief that “Remarkable Customer Service” can lead to enhanced revenue and overall profitability. RELATIONSHIPS FOR KEEPS – How to Build Powerful Relationships in Business and in Life.  Mike is working on his third book, Lunch with Leaders – How True Leaders Made It Happen, scheduled to be published in early 2023.
 
Mike holds an MBA from Athabasca University and is a Certified Trainer for Everything DiSC®. 

Connect with Rick

www.x5management.com
LI: linkedin.com/in/mikemackalberta

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Adopting a New Attitude to Drive Sales Success in the New Era with Steve Knapp

Sales Success in this New Era

with Steve Knapp

With four generations of people in our workplaces, and 60% of all B2B buyers being Millenials, we have to replace our outdated sales approaches with strategies that work in this new era.

🛎 In this episode

Award-winning sales trainer, Steve Knapp will put a spotlight on how traditional businesses can shift their sales processes to succeed in sales in this changed world. 

ABOUT STEVE

Steve Knapp’s inspirational selling techniques are still the cornerstone of Shell International. He rose through the ranks to become responsible for the success of the company’s sales teams right across the globe.

His thinking on changing buying behaviours, the sales leadership challenge and their direct impact on a sales culture have been in big demand.

The author of Modern Sales Leadership and Funnel Vision - Selling Made Easy, Steve provides sales training in energetic, pragmatic, actionable and outcome-focused lessons that stick and deliver results.

Check out Steve's latest book

Connect with Steve

https://plangrowdo.com/
LI:    https://www.linkedin.com/in/steveknappsales/
FB:   https://www.facebook.com/plangrowdo
TW: https://twitter.com/MindsetForSales
YT:  https://www.youtube.com/channel/UC236rRkw8hwGkQK9e8Vt6UA

 

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5 Keys to Social Media Success: What You Need to Know to Succeed with Brittany Miller

Getting comfortable with a social media workflow

with Brittany Miller

Getting comfortable with social media and the workflows required to be effective can make us overwhelmed and stall us from moving forward.

🛎 In this episode

Social Media Strategist Brittany Miller uncovers 5 key practices you can adopt to leverage and increase your effectiveness with your social media strategies and build a social media marketing plan that works.

ABOUT BRITTANY

Brittany Miller is the CEO and founder of Brittany Miller Biz, a boutique social media management and consulting agency for heart-centred business and service providers. She has helped clients across North America ranging from female-owned businesses (law firms, career coaches, fashion designers, etc.) all the way to start-up companies.
Her highly personalized consulting services help social media teams learn how to implement an effective social strategy and workflow process to increase efficiency and ROI, and her signature group coaching program, The Soulful Content Collective, empowers solopreneurs to show up on social media with confidence, authenticity, and in intentionality.  

Brittany’s goal is to help her clients feel empowered, confident, and excited to show up on social media and share their incredible services and products with the world.

Connect with Brittany

https:// BrittanyMiller.biz
LI:   Brittany Miller
FB, IG & TikTok: @ BrittanyMiller.biz

 

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Beware of Service Fatigue Before You Actually Cripple Your Team with Laurie Guest

Remedies to combat Service Fatigue

with Laurie Guest

It's been two hard years. We've had to adjust to our way of living and for those who serve others, both personally and professionally, we're exhausted!

🛎 In this episode

Professional Speaker, trainer and author, Laurie Guest provides 3 action steps to help combat fatigue, uncovers the importance of setting boundaries and puts a spotlight on some key ideas to recharge and reenergize.

ABOUT LAURIE

For over 25 years, Laurie Guest has built a reputation for being a speaker who does not disappoint. During a successful career in the healthcare industry, she was known as a “go-to-resource” for customer service excellence. She channelled that expertise into Guest Enterprises, Inc., her own speaking and training company and for more than two decades has shared her practical point of view on customer service and staff development to audiences across the country, blending real-life examples and proven action steps for improvement. 

Laurie is an award-winning columnist and the author of two books. With her latest, The 10¢ Decision: How Small Change Pays off Big, Laurie presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality members while delivering exceptional guest experiences. Laurie is a certified speaking professional and a member of the CPAE Speaker Hall of Fame™ an honor held by less than 1% of speakers worldwide. She lives in northern Illinois where she is a wife, mother of two, lover of board games and below-average cook. 

Connect with Laurie

https://LaurieGuest.com
https://www.linkedin.com/in/laurieguest/
https://www.facebook.com/laurie.guest
Twitter:  @laurieguest

Get Laurie's 6-part video series https://laurieguest.com/bustout/

Check out Laurie's Newest Book, "The 10¢ Decision: How Small Change Pays Off Big"
https://www.tencentdecision.com

 

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