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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Monday Aug 29, 2022
Monday Aug 29, 2022
Leveraging Your Talents Unapologetically
with Kathi Kulesza
Being an effective leader has never been easy and now it’s more challenging than ever. Everyone is more demanding; employees, customers, even the boss.
🛎 In this episode
ApologyFree™ Leadership Expert, Kathi Kulesza uncovers the three keys to ApologyFree™ Leadership.
ABOUT KATHI
Kathi uses her experience in the hospitality industry where she spent three decades in management, training, customer service, loyalty, marketing, and executive leadership, to inspire her clients and audiences to get out of their own way and lead with assertive confidence. Kathi has a Bachelors in Hotel Administration from UNLV, and she is a certified coach.
Kathi has shared life-changing lessons with more than 16,000 up-and-coming leaders at 500 plus in-person and virtual events. She understands the challenges you and your team face as you attempt to obtain a sense of normalcy and can help you navigate these uncertain times.
Kathi’s unique approach will ensure your team will gain renewed confidence in themselves and have an achievable action plan that will both stretch them and leverage their strengths.
She lives in Las Vegas, her hometown, with her furry best friend Sissy. When she’s not on an airplane or in front of an audience she enjoys spending time with family, especially her nieces, taking walks with Sissy, and catching up with friends and family.
Connect with Kathi
https://www.kathispeaks.com/
LI: https://www.linkedin.com/in/kkulesza/
FB: https://www.facebook.com/kathispeaks
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Monday Aug 22, 2022
Monday Aug 22, 2022
The Power to Keep Our People
with Marc Haine
There are so many things we can't control. But we do have control whether or not our staff stays. Trust is the magic ingredient to higher engagement, job satisfaction and retention.
🛎 In this episode
Experience Expert, Marc Haine breaks out components of self-leadership and uncovers 7 areas you can build trust in your department or organization.
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Monday Aug 15, 2022
Monday Aug 15, 2022
Leadership Essentials for Every Type of Leader
with Mike Mack
The pandemic has not been kind to leaders. In a flash, the status quo has been thrown out the window, and constant, ongoing change has been our new default,
With employee engagement at an all-time low, needing to lead a workforce of four distinct generations in our workplace or stemming the exodus of the Great Resignation, leadership effectiveness is being challenged time and again.
🛎 In this episode
X5 President Mike Mack joins us for a discussion to help business operators and managers enhance their awareness of effective leadership in today's ever-changing workplace environment.
ABOUT MIKE
Mike Mack is a sought-after Leadership Coach, Consultant, Trainer, and Facilitator. He has been helping business teams maximize their potential since 2006 with the use of tailored consulting and training programs, along with coaching advice. For Mike, it’s about trusted collaboration with his customers. He is passionate about helping organizations increase their customer satisfaction, improve employee retention and achieve profitable growth. He supports business in the areas of: Customer Service, Sales Growth, Team Building, Leadership Development and Strategic Planning.
He is a two-time Amazon bestselling author: REMARKABLE SERVICE – How to Keep Your Doors Open and it’s his belief that “Remarkable Customer Service” can lead to enhanced revenue and overall profitability. RELATIONSHIPS FOR KEEPS – How to Build Powerful Relationships in Business and in Life. Mike is working on his third book, Lunch with Leaders – How True Leaders Made It Happen, scheduled to be published in early 2023.
Mike holds an MBA from Athabasca University and is a Certified Trainer for Everything DiSC®.
Connect with Rick
www.x5management.com
LI: linkedin.com/in/mikemackalberta
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Tuesday Aug 09, 2022
Tuesday Aug 09, 2022
Sales Success in this New Era
with Steve Knapp
With four generations of people in our workplaces, and 60% of all B2B buyers being Millenials, we have to replace our outdated sales approaches with strategies that work in this new era.
🛎 In this episode
Award-winning sales trainer, Steve Knapp will put a spotlight on how traditional businesses can shift their sales processes to succeed in sales in this changed world.
ABOUT STEVE
Steve Knapp’s inspirational selling techniques are still the cornerstone of Shell International. He rose through the ranks to become responsible for the success of the company’s sales teams right across the globe.
His thinking on changing buying behaviours, the sales leadership challenge and their direct impact on a sales culture have been in big demand.
The author of Modern Sales Leadership and Funnel Vision - Selling Made Easy, Steve provides sales training in energetic, pragmatic, actionable and outcome-focused lessons that stick and deliver results.
Connect with Steve
https://plangrowdo.com/
LI: https://www.linkedin.com/in/steveknappsales/
FB: https://www.facebook.com/plangrowdo
TW: https://twitter.com/MindsetForSales
YT: https://www.youtube.com/channel/UC236rRkw8hwGkQK9e8Vt6UA
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Tuesday Aug 02, 2022
Tuesday Aug 02, 2022
Getting comfortable with a social media workflow
with Brittany Miller
Getting comfortable with social media and the workflows required to be effective can make us overwhelmed and stall us from moving forward.
🛎 In this episode
Social Media Strategist Brittany Miller uncovers 5 key practices you can adopt to leverage and increase your effectiveness with your social media strategies and build a social media marketing plan that works.
ABOUT BRITTANY
Brittany Miller is the CEO and founder of Brittany Miller Biz, a boutique social media management and consulting agency for heart-centred business and service providers. She has helped clients across North America ranging from female-owned businesses (law firms, career coaches, fashion designers, etc.) all the way to start-up companies.
Her highly personalized consulting services help social media teams learn how to implement an effective social strategy and workflow process to increase efficiency and ROI, and her signature group coaching program, The Soulful Content Collective, empowers solopreneurs to show up on social media with confidence, authenticity, and in intentionality.
Brittany’s goal is to help her clients feel empowered, confident, and excited to show up on social media and share their incredible services and products with the world.
Connect with Brittany
https:// BrittanyMiller.biz
LI: Brittany Miller
FB, IG & TikTok: @ BrittanyMiller.biz
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Monday Jul 18, 2022
Monday Jul 18, 2022
Remedies to combat Service Fatigue
with Laurie Guest
It's been two hard years. We've had to adjust to our way of living and for those who serve others, both personally and professionally, we're exhausted!
🛎 In this episode
Professional Speaker, trainer and author, Laurie Guest provides 3 action steps to help combat fatigue, uncovers the importance of setting boundaries and puts a spotlight on some key ideas to recharge and reenergize.
ABOUT LAURIE
For over 25 years, Laurie Guest has built a reputation for being a speaker who does not disappoint. During a successful career in the healthcare industry, she was known as a “go-to-resource” for customer service excellence. She channelled that expertise into Guest Enterprises, Inc., her own speaking and training company and for more than two decades has shared her practical point of view on customer service and staff development to audiences across the country, blending real-life examples and proven action steps for improvement.
Laurie is an award-winning columnist and the author of two books. With her latest, The 10¢ Decision: How Small Change Pays off Big, Laurie presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality members while delivering exceptional guest experiences. Laurie is a certified speaking professional and a member of the CPAE Speaker Hall of Fame™ an honor held by less than 1% of speakers worldwide. She lives in northern Illinois where she is a wife, mother of two, lover of board games and below-average cook.
Connect with Laurie
https://LaurieGuest.com
https://www.linkedin.com/in/laurieguest/
https://www.facebook.com/laurie.guest
Twitter: @laurieguest
Get Laurie's 6-part video series https://laurieguest.com/bustout/
Check out Laurie's Newest Book, "The 10¢ Decision: How Small Change Pays Off Big"
https://www.tencentdecision.com
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Monday Jul 04, 2022
Monday Jul 04, 2022
Create a Customer Program Powered by the Voice of Your Customers
with Dana Alvarenga
🛎 In this episode
Customer Marketer Therapist, Dana Alvarenga, shares the four essential steps to creating a compelling a customer program, leveraging the voice of your customers.
ABOUT DANA
Dana has over 15 years of experience in the technology industry within sales, sales training, management, customer education and success.
At SlapFive, she is the VP of Customer Experience and leads the Customer Success function, along with Education, VOC, and Advocacy.
In her role she is always striving to deliver an amazing customer experience by constantly improving, educating, and building customer-focused programs and processes. Dana is customer-obsessed, lover of travel, food, her family and a reality TV junkie!
Connect with Dana
www.slapfive.com
LI: https://www.linkedin.com/in/danaalvarenga/
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Monday Jun 27, 2022
Monday Jun 27, 2022
Driving Employee-centric processes and policies to retain your top talent
with Marc Haine
I don't know about you, but I am so tired of hearing about the Great Resignation. What we need are some key strategies to understand what our employees need, and what we can do to keep our new hires and our high-performers.
🛎 In this episode
Host and Experience Expert Marc Haine peels back 4 key customer service elements we need to consider to quash the mass exodus of employees from our businesses.
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Monday Jun 13, 2022
Monday Jun 13, 2022
Living in Alignment with Your Most Abundant Self as a Business Leader
with Mike Zeller
🛎 In this episode
Business Architect and Mentor, Mike Zeller discusses how we can leverage the 5 Disciplines of Abundance to Play in Our Zone of Genius.
Connect with Mike
Mike Zeller is a business architect and entrepreneur mentor who helps professionals find their zone of genius and rewire their subconscious to fuel momentum toward their life’s purpose.
The Author of The Genius Within, he has mentored over three hundred high-level entrepreneurs worldwide, helping add tens of millions in revenue to his clients.
An entrepreneur himself, Mike has founded or partnered in over 20 ventures across multiple industries, including technology, real estate, digital marketing, and more.
LI: https://www.linkedin.com/in/michaelrzeller/
FB: https://www.facebook.com/themikezeller
TW: https://twitter.com/TheMikeZeller
Get MIke's Book The Genius Within: Your Natural Pathway to Impact, Fulfillment, & Wealth
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Monday Jun 13, 2022
Monday Jun 13, 2022
How to Leverage Positive Psychology to ignite, engage and transform your team
with Jackie Insinger
Over the past couple of years, we have been aching to "get back to normal." But what if instead of aiming for, "normal," we aimed for "Extraordinary," "Fulfillment," and "Happiness?" Would that make a difference in your organization?
🛎 In this episode
Leadership Expert Jackie Insinger uncovers simple, actionable steps to ignite your brilliance and spark the brilliance in your team.
Download Jackie's Team Discovery Questions
ABOUT JACKIE
Throughout her career, Jackie Insinger has brought her expertise in Positive Psychology and Interpersonal Dynamics to the business world as a sought-after Leadership and Team Dynamics Coach.
Using her research-based, action-oriented methodology, Jackie helps leaders and teams focus on unique strengths and authentic connections in order to increase performance, results, and fulfillment. Her Positive Psychology-led framework, Platinum Leadership, has been a game-changer for thousands of people and businesses throughout the world.
Jackie has a psychology degree from Duke University and a master’s in human development and psychology from Harvard. She is a member of both the Forbes Coaches Council and the Harvard Business Review Advisory Council and lives in Denver with her husband, Rob; two sons, Simon and Miles; and enormous Newfoundland, Hailey.
Connect with Jackie
www.SparkBrilliance.com
LI: https://www.linkedin.com/in/jackieinsinger/
FB: jackie hertz insinger
IG: jackieinsinger
TW: insingerjackie
Get Jackie's Book, Spark Brilliance: How the Science of Positive Psychology will Ignite, Engage, and Transform Your Team