Experience Leadership - The Small Business Podcast

Knowing Your Customers will Get them Excited to do Business With You with Marc Haine

December 27, 2021

Getting to Know Your Customers Deeply

with Marc Haine

The more you know about your customers, the better you can serve them, engage them and excite them.

We think we know our customers. We think we know what they want, and what they need. After all, they are our customers.

So why do they leave? Why do you see them at your competition? Is it because of price?

🛎 In this episode

Marc uncovers some shocking statistics about what we know (and don't know) about our clients.

He discusses what Customer Lifetime Spend is, versus, Customer Lifetime Value, and some key strategies you can use to engage and retain customer loyalty to your brand.

About Your Host, Marc Haine

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach, Marc Haine, will help your teams ignite their passions. Working with him, you'll be able to support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistency of customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

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