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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Monday Jul 24, 2023
Monday Jul 24, 2023
The One Thing Companies Get Wrong With A Sales Team Every Time
with Vaughn
So, you have a high-performing salesperson in your team who is smashing targets left, right, and center.
The next logical step would be to promote this person to sales manager, right? Not so fast. This, is where many businesses falter.
🛎 In this episode
Marc sits down with world-class, business mechanic, Vaughn Sigmon to discuss the common misconception of promoting the top salesperson to a sales manager, and reasons why it can lead to ineffective sales management.
We'll be sharing some best practices and tips for driving effective sales leadership.
ABOUT VAUGHN
Vaughn is the co-founder of Results-Driven Leadership. He is a leadership development expert, podcaster, and author. He has worked with hundreds of businesses, helping them deploy his programs and advice. His methods are brought from his real-world experience working on the front lines and living the role of a high-impact leader and manager. His coaching and training programs offer no theory, just common-sense advice and direction. He is a former executive with CarMax, the world's largest and most respected company in the auto industry and is a Fortune 100 Best Places to Work. His motto is “no matter what business you’re in; you’re in the people business.
He is the author of The Road Map to Difficult Conversations
With new ones coming soon.
The One Thing All Sales Managers Must Know
How to Recruit, Interview and Hire Great Salespeople
Connect with Vaughn
www.reltraining.com
LI: https://www.linkedin.com/in/vaughnsigmon
Monday Jul 10, 2023
Monday Jul 10, 2023
The Power of Personalisation: How to Actually Delight Your Customers
with Marc Haine
In a world plagued by impersonal customer service and generic interactions, businesses struggle to provide a truly resonant customer experience. The lack of personalization leaves customers feeling undervalued and unimportant, leading to dissatisfaction, disengagement, and ultimately, lost business.
🛎 In this episode
Service Expert and host of Marc Haine Live will put a spotlight on effective strategies you can use to enhance customer experience by leveraging the power of personalization so that every interaction feels tailored, special, and memorable.
About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
- Marc@MarcHaine.com
- http://MarcHaine.com
- IG: https://www.instagram.com/marcjlhaine
- FB: https://www.facebook.com/MasterofExperiences
- TW: https://twitter.com/MarcHaine2
- LI: https://www.linkedin.com/in/marchaine/
- YT: https://www.MarcHaineLive.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
Monday Jul 03, 2023
Monday Jul 03, 2023
The Power of Employee Engagement: Revolutionizing Customer Experience
with Scott Gilbey
A significant gap exists within organizations in how they perceive overall satisfaction. Customer experience (CX) metrics have dropped, employee experience (EX) metrics are inconsistent, and employee retention remains a persistent problem. And they are all tied together.
🛎 In this episode
Our host, Marc Haine sits down with renowned customer experience expert, Scott Gilbey, to delve into the pressing issue of the gap between the boardroom and the frontline when it comes to customer and employee experience.
Read the rest of this entry »
Monday Jun 26, 2023
Monday Jun 26, 2023
From Mistakes to Milestones: Embracing Humility in Leadership
with Marc Haine
People don't quit their jobs, they quit their bosses" is the adage we've heard for years. The crux of the problem is that leaders drive their teams to perform or drive them away.
🛎 In this episode
Podcast host and employee experience expert, Marc Haine offers valuable insights, strategies, and practical tips for leaders to cultivate humility, create positive work cultures, and drive success in their small businesses.
About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
- Marc@MarcHaine.com
- http://MarcHaine.com
- IG: https://www.instagram.com/marcjlhaine
- FB: https://www.facebook.com/MasterofExperiences
- TW: https://twitter.com/MarcHaine2
- LI: https://www.linkedin.com/in/marchaine/
- YT: https://www.MarcHaineLive.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
Monday Jun 19, 2023
Monday Jun 19, 2023
Is Financial Literacy the Key to Long-Term Employee Loyalty?
with Steve Bridge
Get ready for an insightful episode of "Marc Haine Live" as your host, Marc Haine delves into a fascinating conversation with special guest Steve Bridge. In this thought-provoking episode, they explore the question on everyone's minds: How does financial literacy impact my company and my employees?
In an era where financial stress can hinder productivity and job satisfaction, Marc and Steve share strategies, personal anecdotes, and expert insights on how organizations can empower employees through financial education. By arming individuals with the knowledge and skills to navigate their financial lives effectively, companies can foster a culture of financial well-being that increases loyalty and commitment.
🛎 In this episode
Marc and Steve challenge conventional wisdom and share success stories of organizations implementing impactful financial literacy programs. Learn how to inspire your workforce, reduce financial stress, and cultivate a stronger bond between employees and your organization.
ABOUT STEVE
Steve Bridge is a seasoned financial professional with a deep passion for personal finance and financial literacy. For almost a decade, he has been helping clients make informed decisions about their money, providing personalized advice on investment strategies, budgeting, and wealth management. Steve's commitment to financial education extends beyond his clients, as he actively conducts workshops, delivers presentations, and shares his expertise through various media outlets.
With a warm and approachable demeanor, Steve Bridge is known for simplifying complex financial concepts and empowering individuals to take control of their financial futures. He combines his technical expertise with a genuine desire to help others, ensuring that his clients optimize their financial resources and achieve long-term stability. Through his unwavering dedication to improving financial literacy, Steve continues to make a lasting impact on the lives of individuals and families, guiding them toward their financial goals with confidence and expertise.
Connect with Steve
https://moneycoachescanada.ca/about/steve-bridge/
LI: https://www.linkedin.com/in/moneycoachsteve/
TW: https://twitter.com/SteveMoneyCoach
FB: https://www.facebook.com/stevebridgemoneycoach
Read the rest of this entry »
Monday Jun 12, 2023
Monday Jun 12, 2023
Get Fired Up and Ready to Shift
with Linda Edgecombe
Absenteeism, engagement and retention issues.... symptoms of a much bigger issue. And the cost to the bottom line is massive.
🛎 In this episode
Resiliency Expert, Motivational coach and Proud Disruptor of the Status Quo, Linda Edgecombe will pull back the curtain on what these symptoms mean, and how you, as a leader can address them.
ABOUT LINDA
otivational Speakers in the World by hunger2succeed resources.
She has been inducted into the Speaker Hall of Fame. Linda is A mother of 2 and wife of one. Featured in the Wall Street Journal as an Expert in Shifting Peoples's Perspectives on their work and home life.
She is the author of several books, including: “Breaking Busy - Finding Peace in the Chaos”, “Shift or get off the pot - simple truths about getting a life”
Quick shift - The busy person’s guide to getting their life back,” and has been invited to speak across the globe, inspiring people to simply “choose a slice of the planet”. She has been presented with the Humanitarian of the Year Award, twice in the last 4 years.
Linda's message is as welcome as a good belly laugh and as profound as an honest look in the mirror.
Connect with Linda
LI: https://www.linkedin.com/in/linda-edgecombe/
IG: @lindaedgecombe
FB: https://www.facebook.com/lindaedgecombemotivationalspeaker
TW: @lindaedgecombe
Friday Jun 09, 2023
Friday Jun 09, 2023
Uncovering the Secret to Solving Your Talent Problem!
with Warren Barry
Wherever there are people, there are people problems.
Not having the right people in the right positions, and working within their zone of genius is killing your business.
🛎 In this episode
The Purveyor of the Pond, Culture Expert Warren Barry will spotlight the silent killer of your business - Cultural Dissonance. We will be discussing what it is, how to spot it and what to do about it.
ABOUT WARREN
After being an entrepreneur, and working in medicine for 30 years, he made a connection between the mind, body, performance, and what makes people healthy and happy at work, or not. Having that experience for himself, and always being an odd duck, he decided to leave the nest and help other entrepreneurs and business owners discover their golden pond.
Connect with Warren
www.instinctivesolutions.ca
LI: www.linkedin.com/in/warrenbarry
FB: www.facebook.com/warren.barry.5
FB: www.facebook.com/PurveyorofthePond
Read the rest of this entry »
Monday May 29, 2023
Monday May 29, 2023
Walking Your Talk as a Leader
with Kelly Vaillancourt
How can you walk the talk when you don't know what your talk is? When you lack clarity on your definition of leadership, you miss out on representing your actual values - your leadership style becomes incongruent with those values.
🛎 In this episode
Leadership coach, Kelly Vaillancourt will pull back the curtains on what it takes to define leadership for yourself and how it can help you lead with your life's purpose, in sync with your values and aspirations.
ABOUT KELLY
Kelly Vaillancourt is a Registered Respiratory Therapist in Ontario. She is a leadership coach and a member of the International Coaches Federation. A few years ago Kelly started working with a leadership coach and one day the coach said I think you want my job. Two weeks later Kelly started her coaching journey and has been on it ever since.
Kelly has held various leadership roles within the healthcare sector including Emergency Departments, Critical care, medicine, outpatients and palliative care. She currently works part time as a Site Administrative Manager and opened her own coaching business called Momentum Leadership Coaching.
Kelly loves supporting others in their journey to become the great leaders they were meant to be.
For fun, Kelly likes to spend time with her family and friends. She can be found roller skating on Thursday nights with her youngest daughter Erika. Friday nights are pizza and movie nights with her family.
Connect with Kelly
www.momentumleadershipcoaching.com
LI: https://www.linkedin.com/in/kelly-vaillancourt-091a541b/
Tuesday May 23, 2023
Tuesday May 23, 2023
The Art of Regulating Adults: How to Write Policies That Induce Grown-Up Cooperation Rather than Childlike Resistance
with Lewis Eisen
Whether set down in formal policies or posted on signs, too often a company’s rules sound like they were written by angry parents talking to naughty children. Your employees respond to that tone of voice with resistance and high turnover and your potential customers just turn away. These responses both increase costs and reduce profits.
🛎 In this episode
The leading professional authority on the use of respectful language in corporate policies, Lewis Eisen puts a spotlight on how to shift their policy writing culture from confrontational to cooperative.
ABOUT LEWIS
Lewis Eisen has worked as...
• a lawyer
• an IT manager
• a business consultant
• an Information Management specialist, and • a government policy writer.
He now combines them all to show organizations how to shift their policy writing culture from confrontational to cooperative.
He is the author of the international best-seller How to Write Rules that People Want to Follow: A guide to drafting respectful policies and directives, now in its 3rd Edition, and his approach to policy drafting is used by organizations across North America and in Europe.
Connect with Lewis
https://lewiseisen.com/
LI: https://www.linkedin.com/in/lewiseisen/
IG: https://instagram.com/lewiseisen/
YT: https://www.youtube.com/@lewiseisen
Monday May 08, 2023
Monday May 08, 2023
Keeping Your Staff Through Driving a Flexible Workplace Culture
with Dr. Laura Hambley
Leaders making unilateral decisions to force staff back to the office is causing some to lose their best people and the knowledge that leaves with them.
🛎 In this episode
Organizational Psychologist Dr. Laura Hambley pulls back the curtains on what leaders need to do drive a flexible workplace culture that keeps the brilliance working within their zone of genius.
ABOUT DR. LAURA
Dr. Laura Hambley is:
- Organizational Psychologist
- Keynote Speaker
- Business Leader
- Author
- Podcast Host
She is a sought-after thought leader on workplace psychology and career development in Canada, with 22+ years of experience providing organizational consulting and developing leaders in Canada and internationally. Dr. Laura is a thought leader on the evolution of work and understands the intersection of business and people.
Dr. Laura’s areas of expertise include leadership, team, and culture development in organizations, remote/hybrid workplace success, and mental health/developing resiliency through turbulent times. She holds a Ph.D. in Industrial/Organizational Psychology from the University of Calgary, where she is currently an Adjunct Professor.
As a passionate entrepreneur, Dr. Laura has founded several psychology practices in Canada since 2009, including Work EvOHlution™, Canada Career Counselling, Calgary Career Counselling, and Synthesis Psychology. She runs the podcast Where Work Meets LifeTM, where she interviews global experts on a variety of topics around wellness, career, and culture.
Connect with Dr. Laura
www.drlaura.live
https://www.facebook.com/Dr.Laura.whereworkmeetslife
https://www.linkedin.com/in/drlaurahambley/
https://www.instagram.com/Dr.Laura__/