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Episodes
Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Monday Sep 04, 2023
Monday Sep 04, 2023
Up Your Referral Game
with Jamarr John Johnson
Many businesses struggle with low referral rates, averaging around 2.3%, and may face challenges in acquiring new customers and expanding their client base. With fewer referrals, businesses might have to rely more on costly advertising and marketing efforts to attract new customers, which can lead to higher customer acquisition costs.
🛎 In this episode, Marc sits down with fellow comedian and certified super-connector, Jamarr John Johnson to help you transform your approach to connecting with clients to get the referrals you need to grow your business.
About Jamarr
JaMarr John Johnson is a transformational comedian & speaker of 26 years. After a 14-year military career, JaMarr returned to his roots of speaking, go-giving service to the community through non-profit volunteering, fundraising and entrepreneurship. He found is calling after an incredible stint as director of sales and marketing for a personal development company ranking on INC in the top 550 fastest growing companies in 2015.
JaMarr then decided to go out on his own and build a lifestyle business that promotes financial literacy, health & wellness and super-connecting. When he’s not speaking and training at corporate events, he can be found expanding his creative digital marketing agency, emceeing, and performing at comedy clubs, colleges and corporate events as well as creating digital education to reach the masses.
One of JaMarr’s major missions is helping non-profits become self-sustaining through value propositions to its donor bases that provide value customers can’t refuse. JaMarr sits on the board of the Dream Builders Project and works annually with the Covenant House. He’s appeared on ABC’s Katie Couric, NBC’s Dr. Oz & MTV as a voice of comedic reason for 50 Shades of Gray & Jersey Shore’s final season. He enjoys chess, staying fit through sports, hiking and intermittent fasting & of course making people laugh, cry & think about being the light they wish to see in the world. JaMarr is proud of his new book and course titled Super-Connecting which goes into detail how one can create meaningful relationships in a digital age on any platform be it social media or in real life. “We are all the culmination of our experience, surroundings and network, Super-Connect and have your network work with you towards your goals, hopes and dreams!” JaMarr John Johnson
Connect WIth Jamarr
https://iamjamarr.com
https://linkedin.com/in/jamarrjohn
Monday Aug 28, 2023
Monday Aug 28, 2023
Episode 154 - Driving Workplace Mindfulness
with Trish Tutton
A leader’s interpersonal approach sets the tone for the workplace culture in an organization. In a world where widespread burnout and resignations are leaving companies scrambling for top talent, there’s a huge opportunity for leaders to create and maintain a positive work culture.
🛎 In this episode, keynote speaker and workplace mindfulness strategist, Trish Tutton, puts a spotlight on what leaders can do to help their team navigate stress while driving overall performance and increased job satisfaction.
About Trish
Trish is a speaker and mindfulness teacher who has taught mindfulness to thousands of people across North America for the last decade.
She is deeply passionate about empowering people to meet the challenges of their life with more peace and presence; to use the practice of mindfulness to reduce stress and anxiety, and create individual and team resilience.
You can find her as a teacher on the #1 free meditation app in the world, Insight Timer, and she is the author of the Mindful Mornings Journal.
Trish is on a mission to help you be calmer, happier, and more effective.
Connect with Trish
www.trishtutton.com
https://www.linkedin.com/in/trishtutton/
https://www.facebook.com/TrishTuttonMindfulness/
https://www.instagram.com/trish_tutton/
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Monday Aug 21, 2023
Monday Aug 21, 2023
Episode 153 - Think Like a Media Company
with Rob LeLacheur
Traditional, disruptive advertising and marketing is becoming more challenging and expensive. You do not get to disrupt people with any message you want anymore. You need to earn their attention (and time).
🛎 In this episode, Marc sits down with Road 55 CEO, Rob LeLacheur, to uncover the benefits of adopting a media company mindset and the importance of telling your story.
About Rob
Rob LeLacheur, the owner of Road 55, is an experienced public speaker who helps businesses and organisations develop the mindset of a media company. With over 25 years of experience in media, entertainment, and event planning, Rob has a deep understanding of media brand building and the power of storytelling. All focused on helping businesses achieve their goals.
Get your copy of The Most Amazing Marketing Book Ever: https://amzn.to/43ndlGr
At Road 55, Rob and his team work with clients to create original and engaging content that connects with their audience, using a variety of mediums such as video, podcast, social media, and newsletters. Rob's presentations are interactive and filled with practical tips and real-world examples, giving audiences a clear roadmap for how to create content that captivates and connects.
Connect with RobConnect with Rob
https://Road55.ca
TW: @rjlolly
Monday Aug 14, 2023
Monday Aug 14, 2023
Episode 152: Creating an Irresistible Candidate Experience: Secrets to Attracting and Hiring Top Talent
with Marc Haine
In a highly competitive job market, employers face the challenge of attracting and recruiting top talent while ensuring their recruitment strategies align with the needs and expectations of job seekers, all while maintaining a strong employer brand and providing a positive candidate experience.
🛎. In this episode of Marc Haine Live, Customer Experience Strategist, Marc Haine explores strategies to align recruitment strategies with job seeker expectations, maintain a strong employer brand, and provide a positive candidate experience.
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Wednesday Aug 02, 2023
Wednesday Aug 02, 2023
Crafting Meaningful Work Experiences: How to Make Work Fulfilling
with Jesse Brisendine
It's a shame: talented individuals, once passionate about their jobs, now trapped in a cycle of unhappiness and discontent. The consequences are dire, as they either quietly disengage, leading to soaring turnover costs and disruptive knowledge gaps, or worse, they remain tethered but never truly soar to their fullest potential.
In today's competitive business landscape, retaining talented employees and ensuring their productivity and satisfaction are vital for success.
🛎 In this episode
Marc sits down with Strategic Advisor, Jesse Brisendine. They explore practical approaches to designing meaningful work experiences that align with employees' values, passions, and aspirations.
ABOUT JESSE
Award winning speaker & best selling author Jesse Brisendine is a world renowned expert who works with individuals and organizations to move beyond their limitations, unlock their greatness, & build their Camelot.
Business leaders, Hollywood celebrities, entrepreneurs, C-suite executives, medical professionals, and educators have utilized Jesse's services to achieve unprecedented levels of personal mastery & fulfilment.
Jesse is a big fan of buffets, professional wrestling, and finding the silver lining in any situation
Connect with Jesse
Jessebrisendine.com
LI: https://www.linkedin.com/in/jessebrisendine/
Monday Jul 24, 2023
Monday Jul 24, 2023
The One Thing Companies Get Wrong With A Sales Team Every Time
with Vaughn
So, you have a high-performing salesperson in your team who is smashing targets left, right, and center.
The next logical step would be to promote this person to sales manager, right? Not so fast. This, is where many businesses falter.
🛎 In this episode
Marc sits down with world-class, business mechanic, Vaughn Sigmon to discuss the common misconception of promoting the top salesperson to a sales manager, and reasons why it can lead to ineffective sales management.
We'll be sharing some best practices and tips for driving effective sales leadership.
ABOUT VAUGHN
Vaughn is the co-founder of Results-Driven Leadership. He is a leadership development expert, podcaster, and author. He has worked with hundreds of businesses, helping them deploy his programs and advice. His methods are brought from his real-world experience working on the front lines and living the role of a high-impact leader and manager. His coaching and training programs offer no theory, just common-sense advice and direction. He is a former executive with CarMax, the world's largest and most respected company in the auto industry and is a Fortune 100 Best Places to Work. His motto is “no matter what business you’re in; you’re in the people business.
He is the author of The Road Map to Difficult Conversations
With new ones coming soon.
The One Thing All Sales Managers Must Know
How to Recruit, Interview and Hire Great Salespeople
Connect with Vaughn
www.reltraining.com
LI: https://www.linkedin.com/in/vaughnsigmon
Monday Jul 10, 2023
Monday Jul 10, 2023
The Power of Personalisation: How to Actually Delight Your Customers
with Marc Haine
In a world plagued by impersonal customer service and generic interactions, businesses struggle to provide a truly resonant customer experience. The lack of personalization leaves customers feeling undervalued and unimportant, leading to dissatisfaction, disengagement, and ultimately, lost business.
🛎 In this episode
Service Expert and host of Marc Haine Live will put a spotlight on effective strategies you can use to enhance customer experience by leveraging the power of personalization so that every interaction feels tailored, special, and memorable.
About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
- Marc@MarcHaine.com
- http://MarcHaine.com
- IG: https://www.instagram.com/marcjlhaine
- FB: https://www.facebook.com/MasterofExperiences
- TW: https://twitter.com/MarcHaine2
- LI: https://www.linkedin.com/in/marchaine/
- YT: https://www.MarcHaineLive.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
Monday Jul 03, 2023
Monday Jul 03, 2023
The Power of Employee Engagement: Revolutionizing Customer Experience
with Scott Gilbey
A significant gap exists within organizations in how they perceive overall satisfaction. Customer experience (CX) metrics have dropped, employee experience (EX) metrics are inconsistent, and employee retention remains a persistent problem. And they are all tied together.
🛎 In this episode
Our host, Marc Haine sits down with renowned customer experience expert, Scott Gilbey, to delve into the pressing issue of the gap between the boardroom and the frontline when it comes to customer and employee experience.
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Monday Jun 26, 2023
Monday Jun 26, 2023
From Mistakes to Milestones: Embracing Humility in Leadership
with Marc Haine
People don't quit their jobs, they quit their bosses" is the adage we've heard for years. The crux of the problem is that leaders drive their teams to perform or drive them away.
🛎 In this episode
Podcast host and employee experience expert, Marc Haine offers valuable insights, strategies, and practical tips for leaders to cultivate humility, create positive work cultures, and drive success in their small businesses.
About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
- Marc@MarcHaine.com
- http://MarcHaine.com
- IG: https://www.instagram.com/marcjlhaine
- FB: https://www.facebook.com/MasterofExperiences
- TW: https://twitter.com/MarcHaine2
- LI: https://www.linkedin.com/in/marchaine/
- YT: https://www.MarcHaineLive.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
Monday Jun 19, 2023
Monday Jun 19, 2023
Is Financial Literacy the Key to Long-Term Employee Loyalty?
with Steve Bridge
Get ready for an insightful episode of "Marc Haine Live" as your host, Marc Haine delves into a fascinating conversation with special guest Steve Bridge. In this thought-provoking episode, they explore the question on everyone's minds: How does financial literacy impact my company and my employees?
In an era where financial stress can hinder productivity and job satisfaction, Marc and Steve share strategies, personal anecdotes, and expert insights on how organizations can empower employees through financial education. By arming individuals with the knowledge and skills to navigate their financial lives effectively, companies can foster a culture of financial well-being that increases loyalty and commitment.
🛎 In this episode
Marc and Steve challenge conventional wisdom and share success stories of organizations implementing impactful financial literacy programs. Learn how to inspire your workforce, reduce financial stress, and cultivate a stronger bond between employees and your organization.
ABOUT STEVE
Steve Bridge is a seasoned financial professional with a deep passion for personal finance and financial literacy. For almost a decade, he has been helping clients make informed decisions about their money, providing personalized advice on investment strategies, budgeting, and wealth management. Steve's commitment to financial education extends beyond his clients, as he actively conducts workshops, delivers presentations, and shares his expertise through various media outlets.
With a warm and approachable demeanor, Steve Bridge is known for simplifying complex financial concepts and empowering individuals to take control of their financial futures. He combines his technical expertise with a genuine desire to help others, ensuring that his clients optimize their financial resources and achieve long-term stability. Through his unwavering dedication to improving financial literacy, Steve continues to make a lasting impact on the lives of individuals and families, guiding them toward their financial goals with confidence and expertise.
Connect with Steve
https://moneycoachescanada.ca/about/steve-bridge/
LI: https://www.linkedin.com/in/moneycoachsteve/
TW: https://twitter.com/SteveMoneyCoach
FB: https://www.facebook.com/stevebridgemoneycoach
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