Experience Leadership - The Small Business Podcast

The Art of Managing Hourly Employees: Proven Strategies for Success with Scott Greenberg

Transforming Hourly Workers into High Performers

with Scott Greenberg

Business owners and franchisees often struggle to manage hourly workers effectively. Hourly workers often have different motivations, commitments, and perspectives compared to salaried employees. Hourly positions, especially in industries like retail and hospitality, typically experience high turnover rates. Managing schedules for hourly workers can be complex due to fluctuating business needs, part-time hours, and employees balancing multiple jobs.

🛎  In this episode, Leadership Coach, Scott Greenberg, addresses the critical challenge faced by many business operators and franchisees: effectively managing hourly workers.

About Scott

Scott Greenberg is the go-to expert for organizations aiming to elevate their business and the people behind them. With a unique blend of strategic business acumen and human-focused leadership, Scott is the catalyst for holistic business transformation. Scott dives deep into the human elements that directly impact business performance. He equips leaders with a peak performance mindset, empowering them to lead more effectively and cultivate high-performing teams. His innovative management tool, 30-Second Leadership™, has revolutionized the way businesses enhance employee mindset, skillset, and overall performance.
 
A well-known international speaker, Scott has given presentations in all 50 U.S. states and throughout the world with clients including McDonald’s, the U.S. Air Force, TEDx, Allstate, Great Clips, Wyndham Hotel Group, RE/MAX, Salesforce, Cargill, Columbia Sportswear, Amgen Pharmaceuticals, Nike, Young Presidents Organization, and countless others. 
 
For ten years, Scott was a multi-unit franchisee with Edible Arrangements. In addition to building a top-ranked flagship store in Los Angeles, Scott acquired a second struggling location and made it profitable within a year. His operation won the Edible Arrangements “Best Customer Service” and “Manager of the Year” awards out of more than 1000 locations worldwide.

Scott serves as a contributing writer for Entrepreneur.com, Global Franchise Magazine, and Nation’s Restaurant News, and is the author of the The Wealthy Franchisee: Game-Changing Steps to Becoming a Thriving Franchise Superstar as well as his newest title, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team [Entrepreneur Books, February 13, 2024]. 

Connect with Scott

 https://scottgreenberg.com/ 
https://www.linkedin.com/in/scott-greenberg-1b17539/ 
https://www.facebook.com/MotivationalSpeakerScottGreenberg 
https://twitter.com/@GreenbergScott 

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Unlocking the Power of Employee Emotional Wellness for Business Success with Dr. Shahana Alibhai

Transforming Workplaces: The Key to Employee Emotional Health

with Dr. Shahana Alibhai

As businesses, we often focus on the tangible and the measurable. We understand metrics like labour turnover, employee productivity, among others. But metrics such as these are systems to deeper challenges. 

🛎  In this episode, Marc sits down with Dr. Shahana Alibhai, a renowned family physician and mental health advocate. We're tackling a silent yet colossal challenge that haunts businesses across the globe: the overlooked emotional wellbeing of employees.

Today, we dive into the intangible yet invaluable aspect of emotional health, uncovering strategies to not just avert the impending flood but to foster an environment where every drip of emotional challenge is acknowledged, understood, and addressed.

About Dr. Shahana

 Dr. Shahana Alibhai is a TEDx speaker, family physician and mental health advocate.  

She has worked with a multitude of organizations including the University of British Columbia, Scotiabank, Takeda and Yale University to help the audience gain more clarity into their mental health. She has worked with accountants, engineers, physicians and government organizations instilling the message that your emotional health is directly tied to your mental health. 

Her podcasts are heard internationally and she has volunteered her time through speaking to improve the mental health in developing countries such as Let's Talk Nepal. 

As a lead physician at one of British Columbia’s largest youth health centres, much of Dr. Shahana’s career is focused on those struggling with their mental health. 

She has created an innovative program entitled "Think Like a Doc", where Dr. Shahana volunteers her time to perform outreach in various schools to allow them to play the role of a doctor and in turn learn about their physical and mental health. 

Her insights are highly sought after and she’s been featured in multiple major media including CTV and Global. She is best known for her “Emotional Literacy for Better Mental Health” TEDx talk and as a panelist at International Women’s Day.

She has served on the UBC Faculty of Medicine Residency training program and is currently a National accreditor for the College of Canadian Family Physicians. 

Dr Shahana’s debut book “Feel Better” will be released May 2024

Connect with Dr. Shahana

www.drshahana.com

 

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AI-Driven Marketing: The Future Landscape and How to Adapt with Aziz Musa

AI Revolution in Marketing: Navigating the New Era

with Aziz Musa

In an era where Artificial Intelligence (AI) is rapidly evolving, the traditional landscape of marketing is undergoing a seismic shift. The reliance on conventional content-driven methods is fading, as AI reshapes how businesses engage with customers and prospects. The emerging challenge for marketers and business operators is to adapt to a new reality where AI influences every facet of marketing strategy, from content creation to customer interaction.

🛎  In this episode, CEO and Founder of Aziz Musa addresses the pressing need for businesses to understand and integrate AI into their marketing practices.

We discuss:
🔍 The indicators and consequences of neglecting AI in marketing strategies.
🚀 How failing to adapt to AI's integration can lead to obsolescence in a competitive market.
💡 Practical solutions and strategies to leverage AI effectively.

About Aziz

Aziz Musa's journey is a testament to visionary leadership and indomitable spirit. As the youngest public company CEO in the UK, he had already carved a niche for himself in the corporate world. Yet, it was his bold move to Sudan in 2017 that truly defines his legacy. 

With an aim to build a digital economy, Aziz founded Cush.Digital. However, as war erupted, businesses crumbled, and the landscape became increasingly volatile, he made the strategic decision to relocate to Egypt. Despite these challenges, Cush.Digital didn't just survive; it thrived, emerging as North Africa's premier digital marketing agency and making waves in the Middle East.

But Aziz's vision for Sudan was broader than just one successful company. He recognized the transformative power of digital knowledge in a country on the cusp of change. With this in mind, he trained over 4,000 Sudanese individuals in digital marketing, entirely free of charge. This wasn't just about imparting skills; it was about catalyzing change. As a result, hundreds of startups sprouted, heralding the birth of Sudan's digital economy. In the face of adversity, Aziz didn't just safeguard his company; he sowed the seeds for a nation's digital awakening.

Connect with Aziz

www.cush.digital
https://www.linkedin.com/company/cush-digital
https://www.facebook.com/cushdigital/ 
https://www.instagram.com/cush.digital/ 

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The Efficiency Blueprint: Your Guide to Making Your Business Better with Jon Bassford

Mastering Efficient Internal Operations

with Jon Bassford

Small businesses and startups often juggle tight budgets and limited manpower. The crux of the problem lies in how to automate operations to cut costs without compromising quality or customer experience.

🛎  In this episode, we uncover the truth behind operational excellence and reveal what it really takes to streamline your business operations without cutting corners.

About Jon

Jon Bassford is a visionary entrepreneur and operations professional who thrives on creating and driving change.

As the Founder and CEO of Lateral Solutions, an operations management company specializing in launching and managing internal operations for startups, small businesses, and nonprofits, Jon has established himself as a leader in his field.

Jon also has a history of Director and VP-level roles. With a passion for innovation and a relentless pursuit of success, he has built a reputation for delivering exceptional results and transforming organizations.

Connect with Jon

https://jonbassford.com/
https://bizops.mykajabi.com/
LinkedIn:  / jonbassford  
Twitter:   / jon_bassford  
YouTube: / @jonbassford  

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Unlocking Diversity and Empowering Your Workplace with Denis Boudreau

Unlocking a diverse and empowered workplace

with Denis Boudreau

Despite advancements in technology, individuals with disabilities and the aging population often find themselves marginalized or even ignored in the workforce, leading to a true gap in inclusivity and diversity.

🛎 In this episode of Marc Haine Live, we delve into this critical issue with Denis Boudreau, one of Canada's leading experts in disability inclusion.

We'll explore the nuances of disability inclusion and DEI (Diversity, Equity, and Inclusion), uncovering the often-missed opportunities that lie within. Denis will shed light on the concept of neurodiversity and its impact on the workforce. Plus, he will give us a sneak peek into his upcoming book and the '15 Keys to Inclusive Leadership,' offering valuable insights for leaders and managers to create a more inclusive and empowered workplace.

About Denis

Denis is a consultant, trainer, coach, and speaker specialised in helping organisations create truly inclusive digital experiences for everyone, including people marginalised by the use of technology due to disabilities, ageing, or other circumstances. His mission is to empower people to truly connect with organisations, their brands, and the messages they convey. Denis works with leaders who want to develop inclusive communication and leadership skills online or from the stage, for themselves or for their teams. He helps organisations communicate more inclusively with their audiences, by removing the barriers that can get in the way of up to 40% of the population who struggle with our use of technology – including those who have disabilities or are simply getting older.

Get his book: The Inclusive Speaker: How to Truly Connect With All of Your Audience Without Leaving Anyone Behind 

Connect with Denis

https://www.inklusiv.ca/ 
https://www.linkedin.com/in/dboudreau/ 
https://www.instagram.com/inklusivcomm/  

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Beyond, ”Have a Nice Day”: Next-Level Customer Service with Marc Haine

Beyond, "Thank you, come again": Advanced Strategies for Next-Level Customer Service

with Marc Haine

In a world where digital interactions are rapidly overshadowing traditional face-to-face exchanges, how do businesses evolve to meet the new standards of customer service?

🛎  In this episode, host and customer and employee experience strategist uncovers his CUSTOMER Framework with some advanced strategies for creating the next level of customer service.

We'll uncover:
👉🏼How the pandemic has reshaped customer expectations and service dynamics.
👉🏼The 'Personalization Paradox' – the struggle to deliver tailor-made experiences through digital platforms.
👉🏼The CUSTOM framework – a comprehensive six-step process designed to transform and enhance customer service practices.
👉🏼Real-life examples and actionable insights to help your business thrive in both digital and physical customer interactions.

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The Unseen Barrier to Leadership Excellence: Unpacking Emotional Intelligence with Carolyn Stern

The Emotionally Strong Leader

with Carolyn Stern

Have you ever wondered why, despite a flawless business strategy and a competent team, something still feels amiss? Perhaps you've noticed a lack of depth in team engagement, a missing spark in productivity, or an undercurrent of disconnection.

🛎  In this episode, we're joined by Carolyn Stern, a celebrated EI expert, to dissect how the lack of emotional awareness and understanding can silently undermine leadership effectiveness and organizational success. We cover steps you can take today to shore up and build your Emotional Intelligence, making you a more effective leader.
Get Carolyn's Book,  "The Emotionally Strong Leader: An Inside-Out Journey to Transformational Leadership" at https://amzn.to/4795leK

About Carolyn

Carolyn Stern is the President and CEO of EI Experience—an executive leadership development and emotional intelligence training firm.
She is a certified Emotional Intelligence and Leadership Development Expert, professional speaker, award-winning author, and university professor.
Since launching her book, The Emotionally Strong Leader: An Inside-Out Journey to Transformational Leadership, Carolyn has quickly gained acclaim following her appearances on The Social, CTV Your Morning, Daytime Chicago, and Global TV.
Her book was awarded the Axiom Book Award for the Best Business Book in 2023 in the leadership category and the 2022 Foreword INDIES Book of the Year Award in the career category.
She has also been featured in various media outlets across the globe, including Forbes, Fast Company, The European Business Review, The Globe and Mail, and Inc.com.
Carolyn’s emotional intelligence courses and modules have been adopted by top universities, and she has trained over 35,000 business leaders across the continent in highly regarded corporations.
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Connect with Carolyn

https://carolynstern.com/
https://eiexperience.com/ 
IN: https://www.instagram.com/carolynstern/
FB: https://www.facebook.com/CarolynSternEI
TW / X: https://twitter.com/carolynstern
LI: https://www.linkedin.com/in/carolynstern/
YT: https://www.youtube.com/CarolynTalks
Media: https://www.youtube.com/CarolynTalks

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Unleash the Secrets to Reigniting a New Passion for Your Small Business with Tom Freeman

Unleash the Secrets to Reigniting a New Passion for Your Small Business

with Tom Freeman

As business operators, we often get stuck in the mire of daily crises, to-do lists, and customer and employee demands. 

Week after week, month after month, and even year after year, we are so busy working IN our business that we don't take time to work ON our business. And it's the people who are affected.

🛎  In this episode, the Culture Re-Igniter, Tom Freeman, will pull back the curtains on what it takes to re-ignite the fire you once had and spread that passion to all your stakeholders.

About Tom

Tom is the  Managing Partner for Pacific Advisors Nevada. He creates opportunities for his advisors and their teams to carry out the company’s mission: Live A Good Life For the Rest of Your Life. 
When he’s not working, he’s spending time with his wife, Sheryl, their two rescue dogs, and almost 200 houseplants. He’s the proud father of two adult sons and the delighted grandpa to two adorable granddaughters. 

Connect with Tom

www.pacificadvisors.com/tom-freeman
https://www.facebook.com/tom.freeman.75470/
https://www.linkedin.com/in/tom-freeman-959053109/
https://www.instagram.com/take_the_mulligan/

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The Ultimate Guide to Retaining Talent and Reducing Turnover with Cara Silletto

Navigating the New Norm: Modern Retention Strategies

with Cara Silletto

In today's rapidly evolving business landscape, companies are grappling with a costly and pervasive issue: excessive employee turnover. With changing workforce dynamics, traditional retention strategies are falling short, leading to financial strains, diminished team morale, and stunted organizational growth. 

🛎  In this episode, we dive deep with retention expert Cara Silletto to uncover actionable insights and solutions to this pressing challenge.

Get Cara's Book: Staying Power: Why Your Employees Leave and How to Keep Them Longer

About Cara

Retention expert and keynote speaker, Cara Silletto, was named a “Game Changer” by Workforce Magazine. Recruiter.com listed her in their “Top 10 Company Culture Experts to Watch.” She’s the author of the book,  “Staying Power: Why Your Employees Leave & How to Keep Them Longer.”
And her MBA allows her to quantify the costs and issues caused by excessive employee turnover today. As the President & Chief Retention Officer at Magnet Culture, Cara and her team work with clients across the country to reduce their unnecessary employee turnover.

Connect with Cara

www.WeReduceTurnover.com 
www.CaraSilletto.com
www.LinkedIn.com/in/carasilletto
www.YouTube.com/MagnetCulture

 

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Energizing the Modern Workforce: The Power of Personal Energy with Rebecca Ahmed

Bring the Energy back into Your Workforce

with Rebecca Ahmed

There is a lack of engagement and motivation at work. This lack of engagement and motivation directly ties to low retention, low productivity, and high turnover costs. 

🛎  In this episode, the Founder of Energetic Impact, Rebecca Ahmed, pulls back the curtains on what it takes to energize our people.

About Rebecca

Rebecca Ahmed is an award-winning speaker, business consultant, and Energy Leadership Index™ Master Practitioner, which is an exclusive training in personal energy and how we can experience, express, and expand it in ourselves and others. Her deep real-world expertise derives from a decade plus spent as a People Services (HR) leader at some of the largest casino and resort chains worldwide, including Wynn & Encore Las Vegas, Marriott Hotel & Resorts, and Pinnacle Entertainment. Caesars Entertainment, the largest casino-entertainment company in the U.S. retained Rebecca as their new “Chief Energy Officer” in 2021. Her role included speaking twice monthly on how to shift their emerging leaders’ energies from surviving to thriving using energetic success principles at their Emerging Leader Summits across their 55 U.S.-based properties. 

Rebecca has been featured in and written for a variety of publications including Forbes, Apple News, and Elite Daily. As the founder of Energetic Impact, her upcoming book The Energy of Success: Power Up Your Productivity, Transform Your Habits, and Maximize Workplace Motivation, will be ready for pre-orders early 2024.  

Connect with Rebecca

www.energeticimpact.com
https://www.linkedin.com/in/rebecca-ahmed-802a9514/
IG: rebeccaeahmed
Tik Tok: rebeccaeahmed

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