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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Friday Oct 09, 2020
Friday Oct 09, 2020
6 Steps to Diffusing and Satisfying a Customer with Needs
with Russ Dantu
It seems like every day a customer and service provider is video recorded in an altercation over masks.
But the issue for businesses is so much deeper... how to handle guests who have a problem or challenge.
🛎 In this episode
We'll talk about what it takes to keep your cool and deal effectively with customers in a way that turns them into loyal ambassadors.
ABOUT RUSS
Russ Dantu is a service expert who works with organizations and teams needing to get on the same page about the level of service they provide their customers. Russ has been delivering workshops, seminars and keynotes on customer service for over 20 years. Through his 30+ years of studying customer service practices in a variety of sectors, he has helped thousands of companies increase their bottom line, retain employees and rise above their competition!
His sessions and keynotes will leave you equipped with key tools to take your customer service to the next level.
Russ is the author of At Your Service: A Guide to Delivering Exceptional Customer Service. He has spoken all over North America and his client list includes Volkswagen, Subway, Manulife, Merry Maids, Alberta Tourism, Parks and Recreation, Travel Alberta, Calgary Hotel Association and many municipalities around Alberta…to name a few.
Russ' ENDEAR Formula:
Empathy
Needs
Diffusion
Education
Apology
Resolve
Check out Russ' book, At Your Service: A Guide to Delivering Exceptional Customer Service, at https://www.amazon.ca/AT-YOUR-SERVICE-Delivering-Exceptional/dp/1775331202/ref=sr_1_1?dchild=1&keywords=At+your+service+dantu&qid=1601986758&sr=8-1
Connect with Russ
www.russdantu.com https://
LI:Â Â www.linkedin.com/in/russdantu
FB: Â https://www.facebook.com/public/Russ-Dantu
Friday Oct 02, 2020
Friday Oct 02, 2020
Experience Leadership -Â Made for small business, independent operators and entrepreneurs to help them work ON their business not just IN their business
with Marc Haine
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Each week, your host, Service Expert and Master of Experiences, Marc Haine brings you compelling content to help you with your business.