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Episodes
Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Sunday Jan 10, 2021
Sunday Jan 10, 2021
Emotional Freedom Techniques and Practices to Help you Overcome What's Holding You Back
with Brenda Trott
It is so easy, when you are going through a tough time, to fall back on stories, convince yourself you suck, or start blaming the world around you. But there are other ways to deal with what's holding you back.
š In this episode
The "Make Money in Your Sleep Girl," Brenda Trott will talk about strategies to help you understand how your past plays with your present and how you can overcome your stories to not only survive, but thrive in today's world.
Author of several āhow-toā media marketing books and nominated the best Social Media Strategist in Houston, Brenda Trott is often called upon by ABC radio and other media venues to chime in on the ever-changing online world. She offers classes and consulting for do-it-yourself marketers and those who are ready for less ebb and more flow in their business income.
Connect with Brenda
Take her free survey at http://FinallyFinanciallyFree.me
YT: https://www.youtube.com/user/brendatrott
#MarcHaine #ReprogramYourProgram #Selfcare
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Saturday Jan 02, 2021
Saturday Jan 02, 2021
How to Respond to Online Reviews
with Marc HaineĀ
Online reviews can be brutal. Keyboard warriors think nothing of trashing businesses who let them down. But it's how we respond that makes all the difference.
š In this episode
Marc shares 7 steps to respond to bad online reviews that is values-based and customer-centric.
#MarcHaine #SocialMedia #Marketing #Dealingwithdifficultpeople
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Friday Jan 01, 2021
Friday Jan 01, 2021
Getting the 411 on Business Incorporation
with Shawn Gander
Most people are really great at what they do but don't have a clue when it comes to accounting, taxes and legal structures, nor how they can leverage benefits in their favour.
š In this episode
Shawn Gander, CPA / CMA will discuss the ins and outs of incorporating your business and how you can pick up the knowledge you need to make a proper decision.
ABOUT SHAWN
Born and raised Albertan, Shawn has over 10 years of business & accounting experience, including working for publicly traded companies and a national accounting firm.
He loves to help small business owners reduce their accounting headaches so that they can focus on what's important to them.
Shawn spends most of his time outside of work with his wife and two daughters. He enjoys snowboarding, cycling, camping and a variety of other hobbies.
Connect with Shawn
Check out Shawn's free, easy-to-follow, checklist https://simplifyaccounting.ca/incorporating-in-canada-free-incorporation-checklist/
FB: https://www.facebook.com/Simplifyaccounting/
LI: Ā https://www.linkedin.com/company/28375508/admin/
#MarcHaine #Incorporating #YourBusiness
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Saturday Dec 26, 2020
Saturday Dec 26, 2020
It's Time to Go From Business Ownership to Entrepreneurship
with Yvonne Weld
Is your business dependant on you making ALL the decisions?
Does your phone ring off the hook when you take a day off, or, go on a vacation?
When you are not at work, does your business keep you awake at night?
If you're like most business owners, you may be challenged to answer those questions with anything other than a sobbing, "YES!" But there is help.
š In this episode
Business strategist, Yvonne Weld will talk about how business owners can stop trading time for money, find a better work/life balance and build a healthier cashflow AND have a secure crisis management plan.
ABOUT YVONNE
Yvonne Weld is the owner of The Weld Group Inc and helps what she calls āaccidental entrepreneursā to navigate the entrepreneurial world. She shows them how to stop trading dollars for hours, find work/life balance, and build a healthier cashflow.
Typically, her clients come to her to learn how to get off the hamster wheel so they can stop disappointing their family, build a business that allows them to take vacations, enjoy family time, continue to make money, and live the lifestyle they deserve.
Yvonne has been married to her high school sweetheart, Kevin for almost 30 years and they have a son Brennan who also works with Yvonne in her business. She enjoys spending time in nature and loves to go camping, hiking and enjoy campfires in her backyard.
Connect with Yvonne
LI:Ā Ā Ā https://www.linkedin.com/in/yvonneweld/?originalSubdomain=ca
TW:Ā @yvonneweld
FB:Ā Ā https://web.facebook.com/yvonne.weld?_rdc=1&_rdr
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Thursday Dec 17, 2020
Thursday Dec 17, 2020
Adapting and Adopting during Covid-19
with Rony Pawar
As COVID-19 rages on, what do you need to weather the storm and get ready to reopen?
Some businesses are still paused, others suffering through modified operations, while others are on the brink of closing for good.
š In this episode
Magnum Growth business consultant Rony Pawar talks to us about what operators can do right now to get through Covid, and prepare for a relaunch.
Connect with Rony
Check out Rony Pawar's book, Size Does Matter: Grow Your Business, Thinking Big at http://sizedoesmatter.biz/.
Purchase your copy at Amazon.ca (https://amzn.to/2SDGwDt) and Amazon.com (https://amzn.to/2SAgCAH).
Contact Rony at ronyp@magnumgrowth.biz
Friday Dec 11, 2020
Friday Dec 11, 2020
How to Stop Being a Soul-Sucking Workplace
with Michael Kerr
Your business' culture is your #1 competitive advantage. But having a great workplace doesn't happen by accident. A great workplace is intentionally designed.
š In this episode
Researcher, author and Canadian Hall of Fame Speaker, Michael Kerr, will uncover the secrets of how culture drives your success. Is it important to have humour and play at work? Does it drive customer engagement and satisfaction?
Well, you'll have to press play to find out.
ABOUT MICHAEL
Michael Kerr is a Canadian Hall of Fame speaker who, in pre-pandemic times, travelled the world researching, writing, and speaking about inspiring workplace cultures, inspiring leaders, and businesses that leverage their humour resources to drive outrageous results!
Michaelās ideas on building inspiring workplaces have been featured in hundreds of publications worldwide, including Forbes, Fast Company and Business Insider, while his Inspiring Workplaces blog has been listed as one of the top-30 workplace blogs in the world. He is also the creator of the Culture Leadership Academy (https://mikekerr.com/culture-leadership-academy-online-course-and-membership-site/), one of the most comprehensive culture leadership online programs available.
Michael's last three books available here: https://mikekerr.com/category/online-store/
The Jerk-Free Workplace: How you Can Take the Lead to Create a Happier, More Inspiring Workplace
Hire, Inspire, and Fuel Their Fire: How to Recruit, Onboard and Train New Employees to Live Your Culture Out Loud
The Humor Advantage: Why Some Businesses Are Laughing All the Way to the Bank
Connect with Michael
LI:Ā https://www.linkedin.com/in/michaelkerr3/
YT: https://www.youtube.com/channel/UCeaRB1AE5C_RWBjK87wwRYg
Friday Oct 09, 2020
Friday Oct 09, 2020
6 Steps to Diffusing and Satisfying a Customer with Needs
with Russ Dantu
It seems like every day a customer and service provider is video recorded in an altercation over masks.
But the issue for businesses is so much deeper... how to handle guests who have a problem or challenge.
š In this episode
We'll talk about what it takes to keep your cool and deal effectively with customers in a way that turns them into loyal ambassadors.
ABOUT RUSS
Russ Dantu is a service expert who works with organizations and teams needing to get on the same page about the level of service they provide their customers. Russ has been delivering workshops, seminars and keynotes on customer service for over 20 years. Through his 30+ years of studying customer service practices in a variety of sectors, he has helped thousands of companies increase their bottom line, retain employees and rise above their competition!
His sessions and keynotes will leave you equipped with key tools to take your customer service to the next level.
Russ is the author of At Your Service: A Guide to Delivering Exceptional Customer Service. He has spoken all over North America and his client list includes Volkswagen, Subway, Manulife, Merry Maids, Alberta Tourism, Parks and Recreation, Travel Alberta, Calgary Hotel Association and many municipalities around Albertaā¦to name a few.
Russ' ENDEAR Formula:
Empathy
Needs
Diffusion
Education
Apology
Resolve
Check out Russ' book, At Your Service: A Guide to Delivering Exceptional Customer Service, at https://www.amazon.ca/AT-YOUR-SERVICE-Delivering-Exceptional/dp/1775331202/ref=sr_1_1?dchild=1&keywords=At+your+service+dantu&qid=1601986758&sr=8-1
Connect with Russ
www.russdantu.com https://
LI:Ā Ā www.linkedin.com/in/russdantu
FB: Ā https://www.facebook.com/public/Russ-Dantu
Friday Oct 02, 2020
Friday Oct 02, 2020
Experience Leadership -Ā Made for small business, independent operators and entrepreneurs to help them work ON their business not just IN their business
with Marc Haine
Ā
Each week, your host, Service Expert and Master of Experiences, Marc Haine brings you compelling content to help you with your business.