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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Thursday Dec 17, 2020
Thursday Dec 17, 2020
Adapting and Adopting during Covid-19
with Rony Pawar
As COVID-19 rages on, what do you need to weather the storm and get ready to reopen?
Some businesses are still paused, others suffering through modified operations, while others are on the brink of closing for good.
🛎 In this episode
Magnum Growth business consultant Rony Pawar talks to us about what operators can do right now to get through Covid, and prepare for a relaunch.
Connect with Rony
Check out Rony Pawar's book, Size Does Matter: Grow Your Business, Thinking Big at http://sizedoesmatter.biz/.
Purchase your copy at Amazon.ca (https://amzn.to/2SDGwDt) and Amazon.com (https://amzn.to/2SAgCAH).
Contact Rony at ronyp@magnumgrowth.biz
Friday Dec 11, 2020
Friday Dec 11, 2020
How to Stop Being a Soul-Sucking Workplace
with Michael Kerr
Your business' culture is your #1 competitive advantage. But having a great workplace doesn't happen by accident. A great workplace is intentionally designed.
🛎 In this episode
Researcher, author and Canadian Hall of Fame Speaker, Michael Kerr, will uncover the secrets of how culture drives your success. Is it important to have humour and play at work? Does it drive customer engagement and satisfaction?
Well, you'll have to press play to find out.
ABOUT MICHAEL
Michael Kerr is a Canadian Hall of Fame speaker who, in pre-pandemic times, travelled the world researching, writing, and speaking about inspiring workplace cultures, inspiring leaders, and businesses that leverage their humour resources to drive outrageous results!
Michael’s ideas on building inspiring workplaces have been featured in hundreds of publications worldwide, including Forbes, Fast Company and Business Insider, while his Inspiring Workplaces blog has been listed as one of the top-30 workplace blogs in the world. He is also the creator of the Culture Leadership Academy (https://mikekerr.com/culture-leadership-academy-online-course-and-membership-site/), one of the most comprehensive culture leadership online programs available.
Michael's last three books available here: https://mikekerr.com/category/online-store/
The Jerk-Free Workplace: How you Can Take the Lead to Create a Happier, More Inspiring Workplace
Hire, Inspire, and Fuel Their Fire: How to Recruit, Onboard and Train New Employees to Live Your Culture Out Loud
The Humor Advantage: Why Some Businesses Are Laughing All the Way to the Bank
Connect with Michael
LI:Â https://www.linkedin.com/in/michaelkerr3/
YT: https://www.youtube.com/channel/UCeaRB1AE5C_RWBjK87wwRYg
Friday Oct 09, 2020
Friday Oct 09, 2020
6 Steps to Diffusing and Satisfying a Customer with Needs
with Russ Dantu
It seems like every day a customer and service provider is video recorded in an altercation over masks.
But the issue for businesses is so much deeper... how to handle guests who have a problem or challenge.
🛎 In this episode
We'll talk about what it takes to keep your cool and deal effectively with customers in a way that turns them into loyal ambassadors.
ABOUT RUSS
Russ Dantu is a service expert who works with organizations and teams needing to get on the same page about the level of service they provide their customers. Russ has been delivering workshops, seminars and keynotes on customer service for over 20 years. Through his 30+ years of studying customer service practices in a variety of sectors, he has helped thousands of companies increase their bottom line, retain employees and rise above their competition!
His sessions and keynotes will leave you equipped with key tools to take your customer service to the next level.
Russ is the author of At Your Service: A Guide to Delivering Exceptional Customer Service. He has spoken all over North America and his client list includes Volkswagen, Subway, Manulife, Merry Maids, Alberta Tourism, Parks and Recreation, Travel Alberta, Calgary Hotel Association and many municipalities around Alberta…to name a few.
Russ' ENDEAR Formula:
Empathy
Needs
Diffusion
Education
Apology
Resolve
Check out Russ' book, At Your Service: A Guide to Delivering Exceptional Customer Service, at https://www.amazon.ca/AT-YOUR-SERVICE-Delivering-Exceptional/dp/1775331202/ref=sr_1_1?dchild=1&keywords=At+your+service+dantu&qid=1601986758&sr=8-1
Connect with Russ
www.russdantu.com https://
LI:Â Â www.linkedin.com/in/russdantu
FB: Â https://www.facebook.com/public/Russ-Dantu
Friday Oct 02, 2020
Friday Oct 02, 2020
Experience Leadership -Â Made for small business, independent operators and entrepreneurs to help them work ON their business not just IN their business
with Marc Haine
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Each week, your host, Service Expert and Master of Experiences, Marc Haine brings you compelling content to help you with your business.