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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Thursday Aug 26, 2021
Thursday Aug 26, 2021
What does it take to create amazing Experiences
with Marc Haine
We've all experienced ambivalent, uncaring service providers. Unfortunately, it seems to happen more and more. Is providing amazing levels of service just a past memory?
🛎 In this episode
Service Expert and Master of Experiences, Marc Haine will uncover the 3 keys that are essential in exceeding your Ccustomers' (or your association members') expectation.
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Monday Aug 23, 2021
Monday Aug 23, 2021
How to get Disruptive with Marketing
with David Saxby
Marketing is time-consuming and can be costly. And when customers are inundated with over 5,000 marketing messages a day, how can you get your customers to sit up and take notice.
ABOUT DAVID
Speaker, consultant and coach, David Saxby, takes us through the pitfalls and mistakes business owners make when trying to market their businesses. This is Marketing 101, with the power of lead generation.
Get David's book, Spark Innovative Marketing Strategies, available as a free download at www.sparkcommunications.com.
Connect with David
LI:Â Â linkedin.com/in/david-saxby-b3b1b51/
    linkedin.com/showcase/spark-communications.com/
YT:Â Youtube.com/davidsaxbyspeaker
FB:Â Facebook.com/david.saxby
    facebook.com/Spark-Communications-Inc-145962482131973
TW: twitter.com/davidsaxby
Thursday Aug 19, 2021
Thursday Aug 19, 2021
How to Conquer Unconscious Bias and Systemic Racism at Work
with Tina Varghese
The Black Lives Matter movement has exposed us to stories about racism, Â unconscious bias, and the realities of visible minorities. As leaders, we need to instigate the conversation in our workplaces.
🛎 In this episode
Diversity and inclusion expert Tina Varughese joins me to discuss how we can recognize individual and systemic racism, our biases, and how, as leaders, we need to open up for the conversations.
Connect with Tina
Worksforyou.ca
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Monday Aug 16, 2021
Monday Aug 16, 2021
If You're Not Standing Out From the Crowd, You're Invisible
with Fong Chua
Do you ever feel that you are yelling into the wind? No matter how loud you are, no matter how much energy you put behind it, your voice, your words (your brand) is lost in the wind.
🛎 In this episode
Marc welcomes business strategist, Fong Chua, who will uncover the tips and tricks you need to know to get exposure and gain brand credibility in an ocean of noise and immerse yourself in a sea of success.
Connect with Fong
fongchua.com
meetfonfchua.com
Podcast: the PEAK Potential Success Show - https://open.spotify.com/show/2SsT96a... Â
YT:Â Â youtube: yourareatv - https://www.youtube.com/user/yourAREATV
FB:Â Â facebook: @fongchua
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Thursday Aug 12, 2021
Thursday Aug 12, 2021
Taking the Sting out of Working with First-Time Employees
with Marc Haine
Many small businesses depend on having a young (teen) workforce. But first-time employees present different types of challenges.
🛎 In this episode
Marc gives his top 5 tips and tricks for working with and leading young workers.
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Monday Aug 09, 2021
Monday Aug 09, 2021
How to Deal with the Constant Change in all its Dynamics
with David Gouthro
It is relatively easy to identify the skills required to thrive in a VUCA world; however, there are rarely opportunities to practise them.
And given how things are unlikely to stabilize in the near future, we better get better at what we need to do to thrive.
🛎 In this episode
Master Shift Disturber, David Gouthro talks about how to shift mindset, understanding what it means to live in a VUCA world, and the skills required to thrive.
ABOUT DAVID
A seasoned (but not too spicy!) speaker with over 40 years of experience, David is a sought-after consultant who is best known for his creative presentations, playful demeanour, and relentless focus on delivering value to his clients, colleagues and community.Â
Connect with David
www.davidgouthro.com
LI:Â https://www.linkedin.com/in/davidgouthro/
FB: https://www.facebook.com/david.gouthro.12
Thursday Aug 05, 2021
Thursday Aug 05, 2021
The 7 CONTACT Steps to Better Communications
with Mike Garska
Having those difficult conversations is hard. People normally try to put them off or avoid them out of fear of saying the wrong thing, not knowing what words to choose, etc.Â
🛎 In this episode
Communication Specialist, Mike Garska takes us through the 7 CONTACT Steps to enhance your communication skills and face those challenging conversations straight on.
Connect with Mike
https://www.SuccessToolChest.com
Facebook: https://www.facebook.com/effectivecommunicationskillsÂ
Linked in: https://www.linkedin.com/in/mike-garska-business-communications-strategy172992/Â
Monday Aug 02, 2021
Monday Aug 02, 2021
How to Engage Your People so They Care About You and Your Customers
with Lorne Kelton
"I'd come to work here.... even if they didn't pay me."Â
Ok, that's a bit of a stretch.... but not by much. When your team connects with what your company does (inside and out), they not only stick around longer, they commit more heart, more soul, more hands and brains into your operation.Â
🛎 In this episode
Lorne and I discuss what components of what it takes to hire, train, and develop your team to match your company’s intended customer experience.
Here's a link to Lorne's Employee Engagement web page that has the 12 “C”s.
https://www.thinkshift.com/art-of-eng...
Each “C” can be clicked for an overview of what that topic covers.
Connect with Lorne
Website at https://www.thinkshift.com/
LI:Â Â www.linkedin.com/in/lornekelton
FB:Â https://www.facebook.com/lorne.kelton/
Lorne's Books:
You can get Lorne's Book IFRAM: a Manager's Guide to Critically Balanced Thinking (https://www.amazon.ca/IFRAME-Managers...)
And check out the titles on his online store: https://www.thinkshift.com/online-store
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Thursday Jul 29, 2021
Thursday Jul 29, 2021
Not Engaging Your Staff is Costing You
with Susan Heaton-Wright
Every business, every organization and every team can have the diversity of thinking that can make your business great.
🛎 In this episode
The Superstar Communicator, Susan Heaton-Wright shares what it takes for leaders to tap into the wealth of knowledge within their teams.
ABOUT SUSAN HEATON-WRIGHT
Susan is:
- A Virtual Impact Communications and Speaking Expert for emerging leaders The Creator of the Superstar Communicator™ methodology
- An international speaker
- The MD of award-winning music company, Viva Live Music
- A podcaster
- A former prize-winning international opera singer.
In 2020, she was named as an #ialso 100 top inspirational female entrepreneurs in the UK. She is a Fellow of the Professional Speaking Association.
She is regularly interviewed on BBC Radio Five Live; BBC2, local radios and international podcasts. Susan has contributed to articles in Forbes, The Guardian, Huffington Post, Thrive Global, The Scotsman and trade publications.Â
Connect with Susan
Book a 15-minute complimentary call: https://crm.connectably.com/schedule?id=CbJRvGxIXbdZCk88KuCpYHUc4DHOAsSgf0z25uix444GO4G9EC
 www.superstarcommunicator.com
Podcast: www.superstarcommunicator.com
LI:Â Â www.linkedin.com/in/susanheatonwright
FB:Â Â www.facebook.com/superstarcommunicator
TW:Â www.twitter.com/superstarcomms
Monday Jul 26, 2021
Monday Jul 26, 2021
Storytelling that Leads Customers to Buy
with Roger Grant
Most companies don’t have an engaging story that leads customers to buy.
🛎 In this episode
Veteran Brand Strategist, Roger Grant, shows us how to capitalize on the power of storytelling to present their brand and boost sales.
ABOUT ROGER
Originally a journalist, Roger has dedicated his career to getting messages into minds.
As the founder of Identicor Marketing, Roger's work transforms solid and often lack-luster companies into industry-leading brands.
He is the creator of the Head Smart Heart Smart Marketing - an online training series to make your marketing brain-friendly and emotionally intelligent.
Check out  http://identicor.com/smart for resources and more info.
Connect with Roger
roger@identicor.com
www.indenticor.com
LI: linkedin.com/in/roger-grant-24a10516
TW: @identicor