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Episodes
Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Monday Jun 28, 2021
Monday Jun 28, 2021
Customer Experience Strategies to Drive the Customer Journey
with John D. Hanson
With only 5% of businesses giving 5-Star rated service, it's no wonder a lot of us are searching, "What is Customer Experience?"
🛎 In this episode
Best-selling author and Customer Experience Master, John D Hanson will talk about uncovering the 7 types of customers any business gets. We talk about how to engage them and how to keep them.
Connect with John
LI:  https://www.linkedin.com/in/john-d-ha...​
FB: https://www.facebook.com/John7WaysMenu​
IN: john_d_hanson
His book, WOW Your Customer! 7 Ways to World-Class Service can be found here: https://www.amazon.com/dp/1719450838/ref=sr_1_1?s=books&ie=UTF8&qid=1531280733&sr=1-1&keywords=WOW+Your+Customers
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Thursday Jun 10, 2021
Thursday Jun 10, 2021
Leadership is a Decision
with Catherine M. Rymsha
You might have been thrust into your role as a leader.... but understanding where you are in your leadership journey and how you can make better decisions to lead is fully within your control.
🛎 In this episode
Leadership Expert and author Catherine M. Rymsha talks about how to internalize your role as a leader and the APE model that helps you know how you need to develop.
ABOUT CATHERINE
Catherine Rymsha is a Learning & Development Lecturer, TEDx Speaker and Leadership Expert.
Connect with Catherine
https://www.theleadershipdecision.com
LI: Â Â https://www.linkedin.com/in/crymsha/
Check out Catherine's TEDx Talk here: https://www.youtube.com/watch?v=cARuUGgSl7I
The Leadership Decision can be found here: https://www.amazon.com/Leadership-Decision-Decide-Lead-Today-ebook/dp/B08MCLPS6D/ref=sr_1_fkmr1_1?dchild=1&keywords=deciding+to+lead%2C+Rymsha&qid=1611362383&sr=8-1-fkmr1
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Monday Jun 07, 2021
Monday Jun 07, 2021
Benefits that Benefit Your Team and Your Bottom Line
with Mitchell Preuss
Labour cost is so high..... between the wages, existing benefits and the actual cost of recruitment, hiring and lost productivity of labour turnover, can anyone afford to implement a benefits strategy?
🛎 In this episode
Financial Guru, Mitchell Preuss talks about how effective designing and implementation of employee benefit programs can not only provide, long-term security to employees, but also long-term profitability to the business.
Connect with Mitchell
www.preusskraushar.com
FB: Â https://www.facebook.com/yycfinancial...
IN:Â @yycfinancialadvisor
LI:Â Â https://www.linkedin.com/in/mitch-preuss/
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Monday May 31, 2021
Monday May 31, 2021
Adopting the Attitude of Gratitude within your Leadership Style
with Steve Foran
As hard as the pandemic has been - especially on small businesses, we still have a lot to be thankful for.
🛎 In this episode
Speaker, author and a believer in grateful leadership, Steve Foran will be sharing tools, tips and techniques to adopt gratitude in your role as a leader, and how to be a positive force in your workplace, home and community.
Connect with Steve
https://www.gratitudeatwork.ca/
Get a Complimentary mindset assessment with a personalized report and a 30-minute debrief coaching call at https://www.gratitudeatwork.ca/mindset
LI: Â https://www.linkedin.com/in/stevefora...
Get his book, Surviving to Thriving: The 10 Laws of Grateful Leadership (Surviving to Thriving: The 10 Laws of Grateful Leadership (https://amzn.to/3eR4t5J)
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Thursday May 20, 2021
Thursday May 20, 2021
If You're Not Moving, Your Dying
with Barbara Engelbart McKenzie
Pivoting your business creates an opportunity to expand product offerings and your revenues.
If you're at a loss of what to do next with your business then join me as I speak with Barbara Engelbart McKenzie, CEO for the Business Link.
🛎 In this episode
We'll tap into why being flexible is important and what steps you need to take before you take the plunge.
Connect with Barbara
Connect with Business Link at https://businesslink.ca/
Check out these examples of great pivots: - Newport Manufacturing and Design https://www.facebook.com/Newportmfg/ -
Tony Chapman's podcast, Chatter that Matters https://bit.ly/2AiEoer
#MarcHaine #pivoting #OperationalExcellence
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Monday May 17, 2021
Monday May 17, 2021
Strategies to Spark Creativity, Communication, Collaboration, Teamwork and FUN!
with Chris Nielson
As a leader, how do you tap into the inherent creative thoughts of your team members? How can you leverage the collective brilliance of the people you've hired?
🛎 In this episode
Marc talks with Change Facilitator, Chris Nielson, about strategies that help leaders open up to ideas, feedback, and, ultimately, more innovative and creative thinking.
Learn how you can increase employee engagement, employee retention while shaking up workplace etiquette to create a corporate culture that rocks.
Connect with Chris
LI:Â www.linkedin.com/in/christopheranielson
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Thursday May 13, 2021
Thursday May 13, 2021
Overcome the Effects of Fatigue in the Workplace
with Carolyn Schur
According to the National Safety Council, a majority of employees (69%) are tired at work. Tired employees are less effective and are at a higher risk of injuries and incidents on the job.... Costing you time, money, and reputation.
🛎 In this episode
Shiftwork, Sleep & Fatigue Specialist, Carolyn Schur, brings us strategies to understand fatigue at work, the risks involved, and what you can do to address the issue.
Carolyn creates high-performing 24/7 shiftwork workplaces with innovative approaches and personalized strategies to reduce sleepiness, fatigue, absenteeism, turnover, health costs, and injuries.
Her groundbreaking book, 'Birds of a Different Feather' focuses on 'night owls' and 'early birds' and the implications of this sleep/wake behaviour for work and relationships. https://carolynschur.com/product-category/books/Â
ABOUT CAROLYN
Carolyn has worked with organizations in Canada and the US and has experience as a teacher, curriculum developer, program manager and employment counselor.
Specialties: shiftwork, fatigue management, insomnia and sleep disorders, 'night owl' behavior, relationships, communication, conflict. Connect with
Connect with Carolyn
AlertAtWork.com or CarolynSchur.com
LI: https://www.linkedin.com/in/carolynschur/​
Check out her podcastÂ
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Monday May 10, 2021
Monday May 10, 2021
These 6 Steps Will Get You on the Right Track
with Marc Haine
Sometimes you don't know if it's you....
You work hard, but crisis finds you constantly.
🛎 In this episode
Marc reveals 6 steps to becoming more effective leaders. Reviewing these challenges help Audacious Leaders build strategies to face these challenges head-on.
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Thursday May 06, 2021
Thursday May 06, 2021
The  6 Key Leadership Challenges
with Marc Haine
Sometimes you don't know if it's you. You work hard, but crisis finds you constantly.
🛎 In this episode
Marc reviews six key challenges that permeate every level of leadership. Reviewing these challenges help Audacious Leaders build strategies to face these challenges head-on.Â
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Monday May 03, 2021
Monday May 03, 2021
What Does it Take to become Magnetically Irresistible?
with Gair Maxwell
Have you ever wondered how certain people, companies and communities achieve legendary, larger-than-life status?
🛎 In this episode
Keynote Speaker, author and Brand Strategist, Gair Maxwell will take us through how even little brands can have a BIG impact and leave a powerful legacy.
Here's a hint.... You need to go from Category Language to Storytelling Language.
Connect with Gair
https://www.gairmaxwell.com/​
IN:   https://www.instagram.com/gairmaxwell/​
TW:  https://twitter.com/GairMaxwell​
FB:  https://www.facebook.com/BigLittleLeg​...
LI:    https://www.linkedin.com/in/gairmaxwell/​
YT:   https://www.youtube.com/user/GairMaxwell​
Gair's Book, Nuts, Bolts and a Few Loose Screws. https://amzn.to/3tiDB2M
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