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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Thursday Aug 05, 2021
Thursday Aug 05, 2021
The 7 CONTACT Steps to Better Communications
with Mike Garska
Having those difficult conversations is hard. People normally try to put them off or avoid them out of fear of saying the wrong thing, not knowing what words to choose, etc.
🛎 In this episode
Communication Specialist, Mike Garska takes us through the 7 CONTACT Steps to enhance your communication skills and face those challenging conversations straight on.
Connect with Mike
https://www.SuccessToolChest.com
Facebook: https://www.facebook.com/effectivecommunicationskills
Linked in: https://www.linkedin.com/in/mike-garska-business-communications-strategy172992/
Monday Aug 02, 2021
Monday Aug 02, 2021
How to Engage Your People so They Care About You and Your Customers
with Lorne Kelton
"I'd come to work here.... even if they didn't pay me."
Ok, that's a bit of a stretch.... but not by much. When your team connects with what your company does (inside and out), they not only stick around longer, they commit more heart, more soul, more hands and brains into your operation.
🛎 In this episode
Lorne and I discuss what components of what it takes to hire, train, and develop your team to match your company’s intended customer experience.
Here's a link to Lorne's Employee Engagement web page that has the 12 “C”s.
https://www.thinkshift.com/art-of-eng...
Each “C” can be clicked for an overview of what that topic covers.
Connect with Lorne
Website at https://www.thinkshift.com/
LI: www.linkedin.com/in/lornekelton
FB: https://www.facebook.com/lorne.kelton/
Lorne's Books:
You can get Lorne's Book IFRAM: a Manager's Guide to Critically Balanced Thinking (https://www.amazon.ca/IFRAME-Managers...)
And check out the titles on his online store: https://www.thinkshift.com/online-store
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Thursday Jul 29, 2021
Thursday Jul 29, 2021
Not Engaging Your Staff is Costing You
with Susan Heaton-Wright
Every business, every organization and every team can have the diversity of thinking that can make your business great.
🛎 In this episode
The Superstar Communicator, Susan Heaton-Wright shares what it takes for leaders to tap into the wealth of knowledge within their teams.
ABOUT SUSAN HEATON-WRIGHT
Susan is:
- A Virtual Impact Communications and Speaking Expert for emerging leaders The Creator of the Superstar Communicator™ methodology
- An international speaker
- The MD of award-winning music company, Viva Live Music
- A podcaster
- A former prize-winning international opera singer.
In 2020, she was named as an #ialso 100 top inspirational female entrepreneurs in the UK. She is a Fellow of the Professional Speaking Association.
She is regularly interviewed on BBC Radio Five Live; BBC2, local radios and international podcasts. Susan has contributed to articles in Forbes, The Guardian, Huffington Post, Thrive Global, The Scotsman and trade publications.
Connect with Susan
Book a 15-minute complimentary call: https://crm.connectably.com/schedule?id=CbJRvGxIXbdZCk88KuCpYHUc4DHOAsSgf0z25uix444GO4G9EC
www.superstarcommunicator.com
Podcast: www.superstarcommunicator.com
LI: www.linkedin.com/in/susanheatonwright
FB: www.facebook.com/superstarcommunicator
TW: www.twitter.com/superstarcomms
Monday Jul 26, 2021
Monday Jul 26, 2021
Storytelling that Leads Customers to Buy
with Roger Grant
Most companies don’t have an engaging story that leads customers to buy.
🛎 In this episode
Veteran Brand Strategist, Roger Grant, shows us how to capitalize on the power of storytelling to present their brand and boost sales.
ABOUT ROGER
Originally a journalist, Roger has dedicated his career to getting messages into minds.
As the founder of Identicor Marketing, Roger's work transforms solid and often lack-luster companies into industry-leading brands.
He is the creator of the Head Smart Heart Smart Marketing - an online training series to make your marketing brain-friendly and emotionally intelligent.
Check out http://identicor.com/smart for resources and more info.
Connect with Roger
roger@identicor.com
www.indenticor.com
LI: linkedin.com/in/roger-grant-24a10516
TW: @identicor
Thursday Jul 22, 2021
Thursday Jul 22, 2021
Customer Experience Strategy By Design
with Claire Boscq-Scott
An independent study indicates that 98% of small and medium-sized business owners feel they deliver extraordinary customer service, while only 38% of their customers feel that way.
🛎 In this episode
Mystery Shopping and Customer Service Specialist Claire Boscq-Scott will uncover tips and tricks to truly understand the level of service you are providing.
ABOUT CLAIRE
Claire is the No 5 Top 30 Global Customer Service Guru , UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in Mystery shopping and Customer Service. Claire, AKA The Busy Queen Bee, is an authority in the Customer Experience Industry.
She uses different techniques such as NLP, Feng Shui, EI, Mindfulness to bring a more holistic and comprehensive approach to Employee and Customer eXperience. Empowering leaders to bring more care into what they do, enhancing their environments to create sensorial experiences and allure the senses to connect on an emotional level. Measuring performances to drive employees’ engagement and increase loyal customers, ultimately grow businesses' profit and the overall local economy.
Connect with Claire
Online course: https://bqbcxinstitute.org/courses/mystery-shopping-online-training-course/
LI: https://www.linkedin.com/in/claireboscqscott/
TW: https://twitter.com/cbsbusyqueenbee
YT: https://www.youtube.com/c/TheBusyQueenBee
FB: https://www.facebook.com/claireboscqscottkeynotespeaker
IN: https://www.instagram.com/claireboscqscott/
Get her book. The Secret Diary of a Mystery Shopper
https://www.claireboscqscott.com/books/the-secret-diary-of-a-mystery-shopper/
Monday Jul 19, 2021
Monday Jul 19, 2021
How to Find the Business Coach You Need to Help You Succeed
with Jean Howard
Every high-performer, every elite athlete, every successful leader has a coach. As a manager, a business leader, or an entrepreneur, you are no different.
🛎 In this episode
Business Consultant and Transition Coach, Jean Howard discusses what a business coach is, what they do, and why you need one. She unleashes her 5 Indicators that you can use a coach.
Here is the link to Jean's 5 Indicators That You Could Use a Coach: https://www.dropbox.com/s/ktkn419xdyz...
ABOUT JEAN
Jean is a:
- Coach
- Consultant
- Educator
- Veteran Entrepreneur
She is a native of Los Angeles and currently resides in upstate New York after spending time in various cities and countries for her career.
Jean holds degrees from Occidental College in Los Angeles (BA) and Cornell University’s Johnson School of Management (MBA). She has completed graduate studies in Theology at Gordon Conwell Theological Seminary and Education at Fairfield University. She holds coaching certification and is constantly exploring new ways to educate and guide her clients.
Jean offers business consulting services and executive and business coaching. Prior projects of note include launching and managing entrepreneurship programs at Fordham University and Rensselaer Polytechnic Institute.
Jean’s heart is in the empowerment of others, helping them to fan the fire of their passions and to create a sustainable livelihood. She has helped launch over three dozen companies, has consulted to many small businesses, and has built several of her own enterprises. She coaches individuals and businesses that recognize a need to pivot for greater success both in and out of the boardroom.
Jean’s particular passion is inspiring individuals to celebrate their own uniqueness and to create a life around the things they care most about.
Connect with Jean
Book a 30-minute free call to explore your needs and get pointed in the right direction: https://calendly.com/gryphfletch/30min
Email: GryphFletch@gmail.com
My Website: www.GryphonFletcher.com
LinkedIn: https://www.linkedin.com/in/jeanahoward/
Instagram: Gryphfletch118
Thursday Jul 15, 2021
Thursday Jul 15, 2021
How to Shake the Salesperson Stigma
with Shawna Quigley
Customers have a legacy of mistrust for Sales Reps. To many people, the persona we identify with when it comes to Sales People is the stereotypical Used Car Salesman we experienced in times of old.
🛎 In this episode
Business coach and sales expert, Shawna Quigley will dispel myths and lies about sales, and the people who make their living generating relationships with people.
ABOUT SHAWNA
Shawna is:
- A business and sales coach
- A sales trainer
- An instructor at the Canadian Professional Sales Association
She’s passionate about helping people achieve meaningful and measurable professional and personal results. An award-winning sales leader with 25 years of experience in strategic sales management, Shawna is a true expert in her field. She has led several high-performing teams to succeed at large-scale organizations such as Pfizer Consumer Healthcare. She has her own ‘Selling with Confidence’ sales programs.
Shawna brings her unique blend of proven sales experience and deep empathy to each of her clients. Her coaching practice and training techniques are centered around her exclusive Focus5 Framework, which works on goal-setting focused on delivering specific outcomes and lasting results. She believes deeply in helping others overcome their challenges, emerging with confidence, commitment and focus to achieve success in life, both professionally and personally.
Shawna is a Certified Sales Leader (CLS), a Certified Executive Coach (CEC), an Associate Certified Coach with the International Coaching Federation (ICF), a Certified Facilitator of SOCIAL STYLES with Versatility and a graduate of the Royal Roads University Executive Coaching program.
Connect with Shawna
LI: https://www.linkedin.com/in/shawnaqui...
FB: shawna.quigley
Free online assessment available at www.quigleycoaching.com “where is your business now?”
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Monday Jul 12, 2021
Monday Jul 12, 2021
Fighting the Fear of Failure
with Céline Williams
Most of us engage with failure on an intellectual (and emotional) level. We know we have to pay attention to it - but we avoid actually engaging with failure in a meaningful, impactful way.
🛎 In this episode
Leadership and Culture Expert, Céline Williams will uncover tips, tricks and techniques to dealing with failure directly and empowering your people to do the same.
ABOUT CELINE
Céline Williams is an international speaker and the founder of reVisionary, a boutique consulting firm providing executive coaching, leadership development, and culture services to human-focused businesses around the world.
Céline has almost 20 years of experience working with growing organizations to help them navigate change and build leadership capacity and is the trusted advisor to leaders and executives in a variety of industries. She is sought after for her expertise in accelerating team performance, designing culture, managing transformation, and facilitating effective communication.
Connect with Céline
LI: linkedin.com/in/celinewilliams
FB: Revisionary_ca
IN: Revisionary_ca
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Thursday Jul 08, 2021
Thursday Jul 08, 2021
Time is On Our Side
with Tammy Johnston
Most people feel they are way too busy to plan, so they spend day after day after day purely reacting.
🛎 In this episode
Business coach Tammy Johnston talks about how, in order to go faster, you have to slow down.
ABOUT TAMMY
Tammy Johnston is known as the kick your ass and hold your hand business coach. She believes that business, when done right, has the power to make the world a better place for everyone. The first requirement for a business to be able to have a positive impact in the world is that they stay in business. In order for small businesses to survive and thrive they need to be educated and supported throughout their journey. The vast majority of entrepreneurs have to learn the hard way through years of hard work and making a lot of painful and expensive mistakes.
Tammy has been teaching and working with solopreneurs, entrepreneurs, and small business owners for close to two decades to help them succeed with less grief and more energy and more profit. She believes in practical, no nonsense advice that is tailored to the client.
Connect with Tammy
Get more information at https://ksabuisnes.ca/
Get a Complimentary solopreneur assessment at https://ksabusiness.ca/gift/ Email Tammy at tammy@ksabusiness.ca
LinkedIn https://www.linkedin.com/in/thetammyjohnston/
Facebook https://www.facebook.com/ksabusiness.ca
Twitter @KSABusiness_ca Instagram
https://www.instagram.com/ksa.business/
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Monday Jul 05, 2021
Monday Jul 05, 2021
How to Have Consistently High Levels of Success without Burnout
with Diane Rolston
We get it, you're a high achiever. Your track record is full of success.... or is it?
🛎 In this episode
Dynamic Leader Expert and coach, Diane Rolston takes us on a journey to success and satisfaction - driving work/life balance prioritizing your glass balls.
ABOUT DIANE
Diane Rolston, is called THE Expert on Being Dynamic and living a Dynamic Life. After leading hundreds of events and programs in her two businesses, speaking on international stages, being a published author while raising two young children.
Diane knows all about work/life balance and getting things done! As an Award-Winning Coach and the CEO and founder of Dynamic Women®, a global community of women, her purpose is to unlock the greatness in others. She is a behind-the-scenes advisor and coach for many professionals, business owners, and high achievers. She helps her clients to have “clarity” on what to focus on, the “confidence” to go for it, and an “action” plan so they have tangible steps to reach the best results.
Connect with Diane
Have one of Diane's gifted "Achieve a Balanced Life Audit" Sessions. https://bit.ly/
LifeBalanceAudit Free GIFT her eBook called Key 2 Success
http://www.dianerolston.com/key-2-success-book.html
For the Wheel of Life, connect with Diane: Diane@DianeRolston.com
FB: https://www.facebook.com/LifeCoachDiane
LI: https://www.linkedin.com/in/dianercoaching/
TW: https://twitter.com/DianeRCoaching
IN: https://www.instagram.com/coachdianerolston/
YT: https://www.youtube.com/user/DianeRolstonCoaching
Podcast: https://open.spotify.com/show/0loXG6ytIyuHI6MBzGFz28
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