Experience Leadership - The Small Business Podcast

How to Take Advantage of Customer Programs and Make them Work for You with Dana Alvarenga

Create a Customer Program Powered by the Voice of Your Customers

with Dana Alvarenga

🛎 In this episode

Customer Marketer Therapist, Dana Alvarenga, shares the four essential steps to creating a compelling a customer program, leveraging the voice of your customers.

 

ABOUT DANA

Dana has over 15 years of experience in the technology industry within sales, sales training, management, customer education and success.  

At SlapFive, she is the VP of Customer Experience and leads the Customer Success function, along with Education, VOC, and Advocacy.  
In her role she is always striving to deliver an amazing customer experience by constantly improving, educating, and building customer-focused programs and processes.  Dana is customer-obsessed, lover of travel, food, her family and a reality TV junkie!

 

Connect with Dana

www.slapfive.com
LI:  https://www.linkedin.com/in/danaalvarenga/

 

Read the rest of this entry »

Using Customer Service to Beat Out the Great Resignation with Marc Haine

Driving Employee-centric processes and policies to retain your top talent

with Marc Haine

I don't know about you, but I am so tired of hearing about the Great Resignation. What we need are some key strategies to understand what our employees need, and what we can do to keep our new hires and our high-performers.

🛎 In this episode

Host and Experience Expert Marc Haine peels back 4 key customer service elements we need to consider to quash the mass exodus of employees from our businesses.

Read the rest of this entry »

The 5 Disciplines of Abundance: How to drive your life forward with Mike Zeller

Living in Alignment with Your Most Abundant Self as a Business Leader

with Mike Zeller

🛎 In this episode

Business Architect and Mentor, Mike Zeller discusses how we can leverage the 5 Disciplines of Abundance to Play in Our Zone of Genius.

Connect with Mike

Mike Zeller is a business architect and entrepreneur mentor who helps professionals find their zone of genius and rewire their subconscious to fuel momentum toward their life’s purpose. 

The Author of The Genius Within, he has mentored over three hundred high-level entrepreneurs worldwide, helping add tens of millions in revenue to his clients. 
An entrepreneur himself, Mike has founded or partnered in over 20 ventures across multiple industries, including technology, real estate, digital marketing, and more.

https://www.mikezeller.com/

LI:    https://www.linkedin.com/in/michaelrzeller/
FB:   https://www.facebook.com/themikezeller
TW: https://twitter.com/TheMikeZeller

Get MIke's Book The Genius Within: Your Natural Pathway to Impact, Fulfillment, & Wealth

 

Read the rest of this entry »

Leveraging Positive Psychology to Spark Brilliance in Your Organization with Jackie Insinger

How to Leverage Positive Psychology to ignite, engage and transform your team

with Jackie Insinger

Over the past couple of years, we have been aching to "get back to normal." But what if instead of aiming for, "normal," we aimed for "Extraordinary," "Fulfillment," and "Happiness?" Would that make a difference in your organization?

🛎 In this episode

Leadership Expert Jackie Insinger uncovers simple, actionable steps to ignite your brilliance and spark the brilliance in your team.
Download Jackie's Team Discovery Questions 

ABOUT JACKIE

Throughout her career, Jackie Insinger has brought her expertise in Positive Psychology and Interpersonal Dynamics to the business world as a sought-after Leadership and Team Dynamics Coach. 

Using her research-based, action-oriented methodology, Jackie helps leaders and teams focus on unique strengths and authentic connections in order to increase performance, results, and fulfillment.  Her Positive Psychology-led framework, Platinum Leadership, has been a game-changer for thousands of people and businesses throughout the world. 

Jackie has a psychology degree from Duke University and a master’s in human development and psychology from Harvard. She is a member of both the Forbes Coaches Council and the Harvard Business Review Advisory Council and lives in Denver with her husband, Rob; two sons, Simon and Miles; and enormous Newfoundland, Hailey. 

Connect with Jackie

www.SparkBrilliance.com
LI:     https://www.linkedin.com/in/jackieinsinger/
FB:    jackie hertz insinger
IG:    jackieinsinger
TW:  insingerjackie

Get Jackie's Book, Spark Brilliance: How the Science of Positive Psychology will Ignite, Engage, and Transform Your Team 

Read the rest of this entry »

Finding Your Groove with Jean Howard

Working Towards Satisfaction

with Jean Howard

Many of us are in roles we never planned. We've been dealt a hand that we play day in and day out. Some of us migrated to our zone of genius; others, though feel out of sync. 

🛎 In this episode

Business Consultant and Transition Coach Jean Howard discuss how we can identify our highest value based on innate values, talents, interests and gifts.

 
Connect with Jean

Book a 30-minute free call to explore your needs and get pointed in the right direction: https://calendly.com/gryphfletch/30min 
Email:     GryphFletch@gmail.com
Website: www.GryphonFletcher.com
LI:           https://www.linkedin.com/in/jeanahoward/

Read the rest of this entry »

Unlock the 8 Key Strategies to Significantly Impact Revenues and Profits with River Corbett

The 8 Key Strategies ANY Business can Implement to Significantly Impact their Revenue and Profits

with Rivers Corbett

As business owners, we are always looking to increase revenue and minimize costs. If there is no margin, there is no mission (unless you are a non-profit).

🛎 In this episode

Agile entrepreneur and coach, Rivers Corbett will discuss the importance of making small incremental adjustments in your marketing and sales strategies and how they can have a SIGNIFICANT impact on your bottom line.   

ABOUT RIVERS

Rivers Corbett is a solution-focused & agile Entrepreneur, Coach, and Thought Leader with more than 23 years of success across food & beverage, hospitality, education and e-commerce. His broad areas of expertise include leadership, team building, coaching & mentoring, sales, marketing, branding, partnerships, customer experience, startups, and growth.

Rivers holds a leadership position as the founder of ChefTorial (formerly The Chef Group). In 2000, he invested $2K into his small start-up initially bringing chefs into people’s homes. Over the years, ChefTorial has grown to a seven-figure talent agency with an international chef team bringing communities together through engaging, educational, virtual culinary experiences.

Rivers & his team of business coaches guide entrepreneurs on the challenges of sales, marketing and most importantly creating a successful mindset. He does this as an author, entrepreneur in residence, business podcaster and speaker at events focused on celebrating and developing the entrepreneurial spirit.  Popular topics include:

1. How to Find $10k in Your Business in Less Than 45 Minutes.  Easy. Peasy.
2. Lessons Learned from a Topsy-Turvy 23 Year Journey as the Founder of a Chef Talent Agency which Changed Names 3 Times.  That's all...just 3 Times!

Connect with Rivers

www.AskRivers.com
LinkedIn:  www.riverscorbett.ca
Check out River's book: "The BootStrappers Guide to Business Growth"

Read the rest of this entry »

Uncovering Delegation Best Practices that Make You a More Effective Leader with Bill Ringle

Doing More While Taking Tasks Off Your Plate

with Bill Ringle

We are constantly being bombarded with "the key to leadership being communication." As much as that is true, though, delegation is one aspect of communication that gets overlooked, especially by hands-on business owners.

🛎 In this episode

Marc sits down with America's Business Growth Strategist, Bill Ringle. We peel back the importance of effective delegation and uncover Bill's Delegation Framework. This episode is for you if you are too busy working IN your business.

ABOUT BILL

Bill Ringle, former Apple exec and published author who founded Grow Business Now. Bill works to educate and inspire small business leaders in privately held, high-tech companies.  

Bill has dedicated his professional career to helping overwhelmed managers become admired leaders who can help grow and scale companies. 

He hosts My Quest for the Best, the podcast for ambitious small business leaders. It has 400 episodes with top published thought leaders like Dan Pink, Doug Conant, Dorie Clark, and more, sharing their stories, strategies, and systems with a growing base of company founders, managers, rising stars, and investors each week. 

Check out: http://www.growbusinessnow.com/MHLive

Connect with Bill

https://MyQuestfortheBest.com
LinkedIn: https://www.linkedin.com/in/billringle
Twitter: https://twitter.com/BillRingle
Instagram: https://instagram.com/bill.ringle

 

Read the rest of this entry »

Creating a Productive Remote-Working Culture with Liam Martin

Supporting Your Remote Workforce

with Liam Martin

99% of newly remote companies struggled during the sudden shift to working from home during the pandemic.

🛎 In this episode

Time Doctor Co-Founder Liam Martin uncovers the fundamentals of remote team management and what it takes to manage asynchronously while staying in sync.

 

ABOUT LIAM

Liam runs one of the most popular time tracking and productivity platform in use by top brands today - Time Doctor. He is also a co-organizer of the world's largest remote work conference — Running Remote.
Whenever possible, Liam encourages others to work remotely and actively promotes remote work. His products and services are defined by the concept of giving workers the flexibility to work wherever they want, whenever they want.

Liam has also co-authored a book - Running Remote - focused on remote work methodology. In this revolutionary guide, Liam and his co-founder, Rob Rawson, have unearthed the secrets and lessons discovered by remote work pioneering entrepreneurs and founders who've harnessed the async mindset to operate their businesses remotely in the most seamless, hassle-free, and cost-effective manner possible.

 

Check out the Running Remote Conference: https://runningremote.com/

Connect with Liam

https://timedoctor.com
https://runningremote.com
LI:    https://www.linkedin.com/in/liammcivo...
TW: https://twitter.com/liamremote
IG:   https://instagram.com/liamremote

Read the rest of this entry »

Uncovering The Difference Between Customer Service and Customer Experience with Marc Haine

Taking Your Customers on an Experience Journey

with Marc Haine

The two phrases, customer service and customer experience are often used synonymously. But they are very different animals.

🛎 In this episode

Keynote speaker, Experience Expert, and Author, Marc Haine peels back the clients' Experience Journey, looking at what seeds expectations, and what we need to do to build brand loyalty in our businesses.

Read the rest of this entry »

How to Actually Overcome Your Limitations to Make Amazing Gains in Business with Alicia Cramer

You Maybe the Anchor Holding Your Business Back

with Alicia Cramer

Have you ever asked yourself, what's holding you back?
You see others achieving their goals... and wonder... What the heck is wrong with me?

🛎 In this episode

Internationally recognized Business Mindset Expert Alicia Cramer will help us learn how to identify self-defeating patterns and create new mindset behaviours to more easily achieve our goals. 

ABOUT ALICIA

Alicia Cramer is:

1.  an internationally renowned Mindset Expert

2.  an author

3.  a Business Coach

4.  a Consultant

5.  a Serial entrepreneur

Having worked with hundreds of private clients for well over a decade - from startups to owners of multi-million-dollar companies, Alicia has an intimate understanding of the mindset pitfalls that affect entrepreneurs. Her clients include successful business professionals, executives, and entrepreneurs who are driven to take their personal and professional success to the next level.

Connect with Alicia

www.aliciacramer.com

FB:   www.facebook.com/AliciaCramerCoaching
LI:    www.linkedin.com/in/aliciacramer 
YT:   https://www.youtube.com/c/AliciaCramerCoaching 
TW:  https://www.twitter.com/aliciacramer

Check out Alicia's books: "The "Outside the Box" Entrepreneur" (https://zurl.co/cFng )and
Uncensored. Untamed. Unleashed

Read the rest of this entry »