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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Monday Jun 28, 2021
Monday Jun 28, 2021
Customer Experience Strategies to Drive the Customer Journey
with John D. Hanson
With only 5% of businesses giving 5-Star rated service, it's no wonder a lot of us are searching, "What is Customer Experience?"
🛎 In this episode
Best-selling author and Customer Experience Master, John D Hanson will talk about uncovering the 7 types of customers any business gets. We talk about how to engage them and how to keep them.
Connect with John
LI:  https://www.linkedin.com/in/john-d-ha...​
FB: https://www.facebook.com/John7WaysMenu​
IN: john_d_hanson
His book, WOW Your Customer! 7 Ways to World-Class Service can be found here: https://www.amazon.com/dp/1719450838/ref=sr_1_1?s=books&ie=UTF8&qid=1531280733&sr=1-1&keywords=WOW+Your+Customers
About Your Host, Marc Haine
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach, Marc Haine, will help your teams ignite their passions. Working with him, you'll be able to support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistency of customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932Â
🗓️ https://meetwith.marchaine.com
- Marc@MarcHaine.com
- http://MarcHaine.com
- IG: https://www.instagram.com/marcjlhaine
- FB: https://www.facebook.com/MasterofExperiences
- TW: https://twitter.com/MarcHaine2
- LK: https://www.linkedin.com/in/marchaine/
- YT: https://www.MarcHaineLive.com
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