Experience Leadership - The Small Business Podcast

How to Truly Understand How Your Customers Experience Your Business with Claire Boscq-Scott

July 22, 2021

Customer Experience Strategy By Design

with Claire Boscq-Scott

An independent study indicates that 98% of small and medium-sized business owners feel they deliver extraordinary customer service, while only 38% of their customers feel that way.

🛎 In this episode

Mystery Shopping and Customer Service Specialist Claire Boscq-Scott will uncover tips and tricks to truly understand the level of service you are providing.

ABOUT CLAIRE

Claire is the  No 5 Top 30 Global Customer Service Guru ,  UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in Mystery shopping and Customer Service. Claire, AKA The Busy Queen Bee, is an authority in the Customer Experience Industry. 

She uses different techniques such as NLP, Feng Shui, EI, Mindfulness to bring a more holistic and comprehensive approach to Employee and Customer eXperience. Empowering leaders to bring more care into what they do, enhancing their environments to create sensorial experiences and allure the senses to connect on an emotional level. Measuring performances to drive employees’ engagement and increase loyal customers, ultimately grow businesses' profit and the overall local economy.

Connect with Claire

www.claireboscqscott.com

Online course: https://bqbcxinstitute.org/courses/mystery-shopping-online-training-course/

LI:    https://www.linkedin.com/in/claireboscqscott/
TW: https://twitter.com/cbsbusyqueenbee
YT:   https://www.youtube.com/c/TheBusyQueenBee
FB:   https://www.facebook.com/claireboscqscottkeynotespeaker
IN:   https://www.instagram.com/claireboscqscott/

Get her book. The Secret Diary of a Mystery Shopper
https://www.claireboscqscott.com/books/the-secret-diary-of-a-mystery-shopper/

About Your Host, Marc Haine

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach, Marc Haine, will help your teams ignite their passions. Working with him, you'll be able to support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistency of customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

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