Experience Leadership - The Small Business Podcast

How to Create Employee Engagement with Lorne Kelton

August 2, 2021

How to Engage Your People so They Care About You and Your Customers

with Lorne Kelton

"I'd come to work here.... even if they didn't pay me." 
Ok, that's a bit of a stretch.... but not by much. When your team connects with what your company does (inside and out), they not only stick around longer, they commit more heart, more soul, more hands and brains into your operation. 

🛎 In this episode

Lorne and I discuss what components of what it takes to hire, train, and develop your team to match your company’s intended customer experience.

Here's a link to Lorne's Employee Engagement web page that has the 12 “C”s.
https://www.thinkshift.com/art-of-eng...
Each “C” can be clicked for an overview of what that topic covers.

Connect with Lorne

Website at https://www.thinkshift.com/
LI:   www.linkedin.com/in/lornekelton
FB:  https://www.facebook.com/lorne.kelton/

Lorne's Books:
You can get Lorne's Book IFRAM: a Manager's Guide to Critically Balanced Thinking (https://www.amazon.ca/IFRAME-Managers...)

And check out the titles on his online store: https://www.thinkshift.com/online-store

About Your Host, Marc Haine

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach, Marc Haine, will help your teams ignite their passions. Working with him, you'll be able to support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistency of customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

Podbean App

Play this podcast on Podbean App