Dealing with Angry Customers and Turning them Into Brand Ambassadors with Marc Gordon

Effectively dealing with angry customers

with Marc Gordon

We are not going to make all our customers happy....either through warped expectations or a misdeed on our part; mistakes will happen. And when they do, what we do and how we do, will define our commitment to customer experience and service excellence.

🛎 In this episode

Customer Experience expert, Marc Gordon, will discuss how to handle angry and irate customers.

ABOUT MARC

Marc is an internationally recognized thought leader in the field of customer experience. With over 25 years of marketing and sales experience in a number of diverse industries, he has built a reputation for providing insightful concepts that are both innovative and effective.

As an award-winning keynote speaker, Marc has spoken for some of the world’s most respected companies, including Bausch & Lomb, Hilton Hotels, and Mondelez International. Marc is the only speaker in his field to have keynoted at the World Management Forum in Tehran, Iran.
 
Regularly featured on television and radio for his opinions, Marc has shared his thoughts on topics that include the boycotting of brands, customer service in the airline industry, and companies such as Facebook and Starbucks. Marc has been referred to as “Canada’s marketing superstar” by the Oprah Winfrey Network.

Connect with Marc Gordon

marcgordon.ca
LI: https://www.linkedin.com/in/marcgordondotca/
FB: https://www.facebook.com/marcgordon.ca
YT: https://www.youtube.com/channel/UCOoH8C6yo3lRtXTCpHg1IPQ?view_as=subscriber

 

About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach, Marc Haine, will help your teams ignite their passions. Working with him, you'll be able to support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistency of customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.