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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Monday Jan 20, 2025
Monday Jan 20, 2025
Unlocking Success Through Curiosity: An Essential Guide to Powerful Questions for Business Leaders
with Sean Grace
Ever wonder why your team’s meetings seem to go in circles? Or why innovative ideas seem to fizzle out before they even reach the whiteboard? Here’s the kicker: most business leaders think they’re great communicators, yet crucial insights slip through the cracks every day.
🛎 In this episode of Marc Haine Live, guest Sean Grace, author of The Art of the Question, discusses the underutilized power of great questions—questions that aren’t just about filling silences but about driving deeper connections, sparking innovation, and creating real breakthroughs.
About Sean
Sean Grace is a leading communication consultant, speaker, and author of The Art of the Question, a breakthrough book that explores how the right questions can transform leadership and team dynamics. With a rich background in sales, leadership training, and even the creative arts, Sean has spent over two decades helping top organizations develop their leaders through the power of effective questioning. His work is rooted in the belief that great leaders don’t just provide answers—they ask the questions that spark insight, encourage growth, and drive lasting change.
Sean’s methods draw on his unique combination of expertise in business and the arts, blending principles from fields like jazz improvisation and critical thinking to foster collaboration and innovation. His questioning techniques and 3-phase model offer leaders a practical framework for engaging their teams, solving complex problems, and creating an environment where everyone’s voice is heard. From Fortune 500 companies to budding entrepreneurs, Sean’s approach has helped countless leaders harness curiosity as a tool for achieving extraordinary results.
Connect with Sean
Website: PeakLuma.com
LinkedIn: linkedin.com/in/seangrace
Twitter: @SeanGrace_
Book on Amazon: The Art of the Question
Email: info@peakluma.com
Monday Jan 13, 2025
Monday Jan 13, 2025
Beyond the Call: Building Long-Term Customer Loyalty
with Charlotte Ward
Is your customer support building loyalty—or driving customers away?
🛎 In this episode of Marc Haine Live, we dive deep into the true cost of customer support with the brilliant Charlotte Ward.
If you’re a business operator or manager looking to transform your customer support into a loyalty-building machine, this episode is a must-watch. Discover how to prevent costly customer churn and make support your secret weapon for success!
About Charlotte
Charlotte Ward has spent nearly 30 years delivering, defining and leading exceptional customer care and support experiences. She’s worked on the front line in a heated call centre environment, and loved it. She’s led remote, highly technical teams working on deeply bespoke implementations, and loved it. She loves talking with people about customer support, and helping them deliver the best they can, for their customers.
She’s currently Director of Support at Snowplow, and also host of the Customer Support Leaders podcast.
Connect with Charlotte
💼 LinkedIn: / charlottecward
🌐 Website: customersupportleaders.com
#CustomerSupport #CustomerExperience #MarcHaineLive #CharlotteWard #CustomerLoyalty #CustomerServiceTips #CX #CustomerRetention #businessgrowthhacks
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Monday Dec 30, 2024
Monday Dec 30, 2024
How to Create Focused, Resilient Teams with Zen Leadership
with Lori Saitz
Are distractions and stress sabotaging your team’s productivity?
🛎 In this episode of Marc Haine Live, we dive into the billion-dollar problem that’s costing businesses across America over $650 billion every year—employee distraction. When your team is mentally checked out, it impacts everything from focus and creativity to productivity and client relationships.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Lori
Lori Saitz is the leading authority on improving productivity and engagement through workplace well-being. She is the founder of the Zen Leadership Program for Results Focused Professionals. With a comprehensive background in wellness and communication strategies, Lori helps executives create focused, resilient, and collaborative teams that can move projects forward with less stress and drama.
Listen to Lori on her own podcast too, called Fine is a 4-Letter Word, where she engages guests in conversations about how they've grown from a time in their lives when things were decidedly NOT fine.
Lori is currently living nomad life while cat sitting in states across the southeast U.S. You can often find her in the weight room at the gym. She also loves cupcakes, Thai food, and classic rock music.
Connect with Lori
https://zenrabbit.com/
LinkedIn: / lorisaitz
Instagram: / zen_rabbit
Facebook personal: / lorisaitz
Facebook business: / zenrabbit
Twitter: / zenrabbit
YouTube: / zenrabbitvideo
Thursday Dec 26, 2024
Thursday Dec 26, 2024
Boost Your Business with Digital Magazines
with Jill Burk
Are you struggling to build authority, expand your audience, or find a marketing tool that doesn’t drain your time and budget? 🤔
In this episode of Marc Haine Live, we sit down with Jill Burk from MagCast to talk about an often-overlooked solution that could completely flip how you approach marketing—digital magazines. 📖💡
Jill shares how easy it is to create your own digital magazine (seriously, you don’t need to be a publishing pro!) and explains why it’s one of the smartest ways to position yourself as a leader in your field. Plus, we’ll dive into how a magazine can literally become a profit center for your business, turning your competitors into collaborators and attracting a global audience without breaking a sweat. 🌍💼
About Jill
Jill Burk is the Director of Outreach for MagCast, a leading digital magazine platform that empowers entrepreneurs and business owners to create, publish, and profit from their own digital magazines. With a background in running her own successful business for over 20 years, Jill brings a wealth of real-world experience to the table, helping others build authority and grow their brand through digital publishing.
Her passion for supporting entrepreneurs, particularly women and newcomers, shines through in her work. Jill’s expertise lies in showing business owners how to take control of their messaging, engage their audience, and turn marketing efforts into a sustainable profit center. With her hands-on approach and strategic insights, she has helped countless businesses unlock new revenue streams and strengthen their market presence.
Jill is not only a leader in digital publishing but also an advocate for using innovative tools to help business owners thrive. Her mission is to make the process of creating a digital magazine accessible, efficient, and profitable for everyone, regardless of industry or experience level.
Connect with Jill
If you'd like to learn more about how digital magazines can transform your business or have questions for Jill, you can connect with her in the following ways:
Email: jburk@magcast.co for inquiries or to schedule a chat.
MagCast Website: Visit magcast.co and book a consultation through the Calendly link to explore how MagCast can work for you.
LinkedIn: Simply search for Jill Burk and send her a message.
Monday Dec 23, 2024
Monday Dec 23, 2024
The Power of Podcasting for Your Business
with Darren Saul
🔊 Struggling to Get Your Business Noticed?
In this episode of Marc Haine Live, we sit down with podcasting powerhouse Darren Saul to explore why your business might be flying under the radar—and how podcasting can change that. Whether you’re a business operator, manager, or entrepreneur, this episode is packed with actionable insights to help you elevate your brand, generate content, and achieve serious business results.
🎙️ What You’ll Learn:
• Why podcasting is no longer a “nice-to-have” but a “must-have” for brand awareness.
• The essential tech setup you need to start your podcast without breaking the bank.
• How to prepare, produce, and promote your podcast effectively.
• Why podcasting is the ultimate content generation tool, providing endless opportunities for written, audio, video, and graphic content.
• How podcasting can lead to unexpected collaborations and business opportunities.
🔥 Don’t Miss Out:
• FREE Ultimate Podcast Guidebook: Download Now
• FREE Webinar: 9 Great Ways to Monetize Your Podcast: Sign Up Here https://suspendedanimation.com.au/
About Darren
Darren Saul is a Serial Podcaster, Strategist, Trainer, Coach, Keynote Speaker and Student of Human Attention.
He started heavily utilising the Power of Podcasting to build his photography business and was so amazed with the results he never looked back!
He is now a Podcast Junkie who consults with organisations to help them get serious business results integrating Podcasting into their marketing strategy.
A PODCAST IS NOT JUST A “NICE TO HAVE” ANYMORE - IT IS A "MUST HAVE"!
Darren loves people and loves to share the insights, stories and knowledge he has gained over the years.
He is very passionate about helping others develop, get results and feel fulfilled as marketers and entrepreneurs!
Connect with Darren
https://suspendedanimation.com.au/
https://www.youtube.com/channel/UCvqogVAOcxF-7_-BfSybedw?view_as=subscriber
https://www.facebook.com/SuspendedAnimationPodcasting
https://www.linkedin.com/in/suspendedanimation/
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Thursday Dec 19, 2024
Thursday Dec 19, 2024
Unlock CX Success: Why Innovation Beats Fixes
with Katie Stabler
Many businesses are pouring time, money, and energy into Customer Experience (CX) but only end up maintaining the status quo.
🛎 In this episode of Marc Haine Live, we’re joined by CX expert Katie Stabler to tackle one of the biggest challenges facing businesses today—wasting time and resources on fixing problems instead of driving real innovation in customer experience.
📣 About Katie Stabler:
Katie Stabler is the founder of Cultivate Customer Experience, co-author of Amazon’s #1 best-seller Customer Experience 2, and recognized as one of the top 20 Global CX Thought Leaders. She’s worked with industries across the globe to help businesses elevate their customer experience from reactive fixes to true innovation.
🔗 Connect with Katie:
Website: cultivatecustomerexperience.com
LinkedIn: Katie Stabler
Instagram: customer_experience_cultivator
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Tuesday Dec 17, 2024
Tuesday Dec 17, 2024
Boost Employee Energy & Productivity
with Dr. Labib
Are you tired of being tired?
In today's fast-paced business world, chronic fatigue among employees has become a silent productivity killer. It’s draining your team, slashing innovation, and costing your company a fortune.
🛎 In this episode, I sit down with Dr. Labib Ghulmiyyah, the creator of the Vitality Formula, to tackle one of the biggest threats to workplace success—employee fatigue. Dr. Labib's science-based approach reveals the hidden energy drains lurking in your office and offers practical steps to restore vitality.
About Dr. Labib
DR. LABIB GHULMIYYAH Founder, VITALITY FORMULA ™ Global Physician, Keynote Speaker & Corporate Health Consultant
Dr. Labib Ghulmiyyah, more known as Dr Labib is an Associate Professor and a double board-certified Obstetrician-Gynecologist & Maternal-Fetal Medicine specialist. His journey began with earning his medical degree in Lebanon, followed by training in the United States. Dr. Labib's academic career includes serving on the faculty at the American University of Beirut, where he was the residency program director for over 10 years and Head of the Maternal-Fetal Medicine division. Upon relocating to the United States, Dr. Labib currently serves as the Medical Director at Pediatrix Medical Group. His expertise extends beyond traditional medicine. He is a certified Functional/Integrative medicine practitioner, educator, and keynote speaker. His research contributions are significant, with over 50 peer-reviewed published articles.
He has also authored three books aimed at empowering people to minimize toxic exposure. In recent years, Dr. Labib’s focus has expanded to helping people and organizations regain vitality and live life to its fullest. This passion led him to create the Vitality Formula, an innovative approach to transforming lives on both individual and organizational levels. His perspective shift was catalyzed by the Beirut Port explosion in 2020 and his personal battle with fatigue.
Through keynote speeches, workshops, and consultations, Dr. Labib guides individuals and organizations to assess their Net Vitality Score, apply targeted improvements, and enhance overall well-being. While continuing his work in high-risk obstetrics, Dr. Labib is dedicated to helping people and organizations rediscover their zest for life, exploring how they can reclaim energy and live to their fullest potential.
Connect with Dr. Labib
www.drlabibg.com
Instagram: @drlabibghulmiyyah
linkedIn labib gulmiyyah
Monday Nov 25, 2024
Monday Nov 25, 2024
Double Your Productivity with Just 30 Minutes a Day: Meditation for Entrepreneurs
with Kira Leskew
Are you feeling overwhelmed, stressed, or just completely burnt out as a business owner? You’re not alone—over 90% of people are in the same boat, and if you’re a leader, these challenges are probably dragging you and your business down.
🛎 In this episode of Marc Haine Live, Kira Leskew, a meditation and intuition master for business, joins me to break down how the right meditation practices not only reduce stress but can also solve those “unsolvable” business problems—some you didn’t even know existed.
Kira offers a free quiz to identify stress and leadership blind spots, and if you’re ready to learn how to implement this practice, you can connect with her on LinkedIn or visit her website at theeagleinstitute.net.
About Kira
Kira is a former elite athlete and serial entrepreneur. She is also a meditation master. She covers Stopping Stress to Extremely High-Performance Mind for Business. Kira has discovered, through training thousands of businesspeople and athletes, that specific techniques work to stop stress in the mind and the human nervous system and get into a high-performance mind without taking an extensive sabbatical. Kira has been nominated 2x for RBC Canadian Woman Entrepreneur of the Year for Start-Ups. Kira also holds a JonahTM in Theory of Constraints, one of only 2 to ever given the privilege to complete a private program by The Goldratt Institute. Kira has been teaching meditation for business for more than 8 years.
Connect with Kira
https://www.theeagleinstitute.net/
/ kira-leskew
Thursday Nov 21, 2024
Thursday Nov 21, 2024
7 Pillars of a High-Performance Workplace
with Chris Dyer
Is your company’s culture quietly sabotaging your success?
🛎 In this episode of Marc Haine Live, Marc sits down with culture expert and author Chris Dyer to uncover the hidden problems in company culture that are draining your productivity, driving away top talent, and costing you big time. Chris shares why many leaders don’t realize their culture is either pushing them forward or pulling them backward—and there's no neutral ground. Are you unintentionally fostering a toxic work environment or creating a place where your people thrive?
About Chris
Chris Dyer is a renowned speaker, author, and consultant specializing in company culture and leadership. As the author of "The Power of Company Culture," Chris has helped countless organizations build thriving, high-performance workplaces. With over two decades of experience, he’s known for his practical, actionable insights that empower leaders to transform their company culture, boost productivity, and improve employee retention. Chris regularly shares his expertise through keynote speeches, podcasts, and workshops, making him a sought-after authority on business culture and leadership.
Connect with Chris
chris@chrisdyer.com
Website: www.chrisdyer.com
LinkedIn: linkedin.com/in/chrisdyer007
Instagram: @chrisdyer007
TikTok: @chrisdyer007
YouTube: Chris Dyer - Company Culture Expert
Twitter: @chrisdyer007
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Monday Nov 18, 2024
Monday Nov 18, 2024
Strategic Employee Investments: Key to Unlocking Enhanced Business Profitability
with Susan Mazer
Many businesses grapple with the dilemma of viewing labour costs strictly as a financial burden rather than recognizing them as a potential investment. This narrow perspective can stifle growth, erode employee morale, and ultimately hinder long-term sustainability.
🛎 In this episode, we explore how redefining labour costs as strategic investments rather than mere expenses can transform a business's culture, enhance employee satisfaction, and significantly boost overall organizational performance.
About Susan
A co-founder of Healing HealthCare Systems, Susan E. Mazer earned her Ph.D. in Human and Organizational Development from Fielding Graduate University, where she also holds a Master of Arts degree. She was previously awarded a graduate fellowship to Stanford University where she completed her Master of Arts in Musicology.
Prior to her work in healthcare, she had a full-time career as a jazz harpist, performing with Dallas Smith, and such notables as Ahmad Jamal, Frank Sinatra, Natalie Cole, and Julio Iglesias. She continues to perform and, in 2024, was featured in jazz events in Mumbai, India.
Susan’s accomplishments in healthcare include bringing the issue of hospital noise to the forefront of hospital concern through accredited educational programs for nurses and presentations at conferences. This year, she was the Keynote speaker at the 12th Annual Conference on Medication Safety in Abu Dhabi, UAE, where she spoke on the use of music to design healing environments, pain and the patient environment, and did a two-hour workshop on The Patient Experience as an Ecosystem.
She is considered an expert in the field of privacy and HIPAA. She is a well-published author, having written articles and whitepapers for major healthcare journals and periodicals focusing on noise in hospitals, speech privacy, patient safety, and other related topics.
Susan has been featured on “Good Morning America” as a hospital noise expert. She is a member of the American Gerontological Society, Global Society for Arts in Health, Environmental Design Research Association (EDRA), Beryl Institute Speakers Bureau and Resource Advisory Council.
She was the 2023 recipient of the Caring Science Visionary Leadership Award from the Watson Caring Science Institute. As of this month, she is the newest member of the Board of Directors of the Watson Caring Science Institute.
Healing HealthCare Systems was founded in 1992 by Susan Mazer and Dallas Smith with the launch of The C.A.R.E. Channel. Until then, no relaxation programming had been produced specifically for patient television for the full 24-hour patient day. (View our 25th anniversary video and timeline!)
Now available in more than 1,000 healthcare facilities around the world, The C.A.R.E. Channel’s stunning nature video and original instrumental music provide a therapeutic tool for use at the patient bedside, waiting areas, and public spaces in acute care hospitals, residential care facilities.
Connect with Susan
Www.healinghealth.com
www.mazerandsmith.com
www.linkedin.com/in/susanmazer
www.youtube.com/susan mazer