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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
7 days ago
7 days ago
Save Money, Keep Customers: Fixing Broken Feedback Systems
with Brian Boyette
Are your surveys giving you real insights, or are you just guessing what your customers and employees think?
🛎 In this episode of Marc Haine Live, we’re tackling one of the biggest problems businesses face today: capturing accurate human experiences to drive retention and revenue.
Stop making decisions in the dark. Learn how to harness cutting-edge tools to finally understand what your people need—and take action that drives loyalty, engagement, and profit.
📞 EXCLUSIVE OFFER:
• Free 30-minute review of your feedback methods.
• Tailored demo of RavenCSI for your business.
• 3 months of free access to RavenCSI, including personalized support to create, deploy, and analyze surveys.
Take the survey for today's episode and see RavenCSI in action:
https://cx.ravencsi.com/UgeGL
About Brian
Brian is the Founder/CEO of RavenCSI a SaaS survey platform and the CEO of Avior Group a business process improvement consulting firm.
Aerospace engineer for 21 years. Lean Six Sigma Master Black Belt for over 25 years
Owner of 2 businesses, as noted above
Father of 3 successful children (1 doctor, 1 owner Electrical Contracting, 1 cybersecurity programmer)
Former Cubmaster (7 years)
Professional Singer: Midlife Chryslers and Phaze 4
Connect with Brian
/ brian-boyette
X: @RavenCSIsurvey
Facebook: https://www.facebook.com/profile.php?...
Monday Mar 17, 2025
Monday Mar 17, 2025
Why Your Business Exit Plan Matters More Than You Think
with Cannon Carr
Are you risking everything by exiting your business at the wrong time, for the wrong reasons, or with the wrong financial setup? Too many business owners assume that selling their business will automatically lead to financial freedom—but without the right plan, the reality can fall far short.
🛎 In this episode, Marc Haine sits down with Cannon Carr, a small business champion and financial strategist, to dig deep into the essential steps for business operators to thrive financially—before and after their exit. Cannon shares his game-changing 3Rs Allocation System, designed to help you set a clear “North Star,” manage risks that often collide between you and your business, and allocate capital to build financial independence on your terms.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Cannon
Cannon is Regional Director and Partner at EP Wealth Advisers, overseeing the Atlanta office and broader southeast region. Before merging his firm with EP, he was CEO of CornerCap, managing $1.2 billion with a team of 22 colleagues. Cannon helps small business owners build their personal wealth alongside their business wealth. He hosts a podcast series called “Business Owner Tales from the Trenches” and is an author of an upcoming book on building financial freedom FROM your business.
Connect with Cannon
https://www.epwealth.com/our-team/atl...
/ cannon-carr
Monday Mar 10, 2025
Monday Mar 10, 2025
Stop Workplace Drama: Tools for Leaders and Managers
With Robyn Hatcher
Is workplace drama draining your time, energy, and productivity?
You’re not alone. Research shows the average employee loses 2.5 hours a day to drama, costing businesses millions annually. But drama isn’t always loud or obvious—it sneaks in as gossip, micromanaging, misunderstandings, and even those passive-aggressive emails we all know too well.
🛎 In this episode of Marc Haine Live, we’re tackling one of the most expensive and overlooked issues in business: workplace drama. Joined by communication expert, keynote speaker, and former soap opera writer Robyn Hatcher, we’ll uncover the root causes of drama, how it impacts your team, and—most importantly—how to stop it.
💡 Key Takeaways:
• Discover the hidden ways drama shows up in your workplace
• Learn how to identify and break free from the “Drama Triangle” roles of Victim, Persecutor, and Rescuer
• Master strategies and scripts for clear communication to reduce misunderstandings and conflict
• Understand how your personal “backstory” shapes your interactions—and how to rewrite it
📞 Special Offer:
Robyn is offering a FREE 30-minute consultation to help you take control of workplace communication and tackle drama head-on. Book your session today and download her Talkadot QR code to share feedback and connect directly with her.
✨ About Robyn Hatcher:
Robyn’s career spans from acting roles on Law & Order and The Blacklist to writing for iconic soap operas like All My Children. Now, she helps business professionals remove the drama from their workplace through her powerful communication framework, ActorTypes. She’s worked with companies like JP Morgan, Spotify, and PayPal, equipping teams with the tools they need to thrive.
Connect with Robyn
Robyn’s Website: https://www.robynhatcher.com/
Connect on LinkedIn: / robynhatcher
Follow on Instagram: / robyn_speaketc
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Monday Mar 03, 2025
Monday Mar 03, 2025
Stop Losing Employees: Leadership Tools for Engagement
with Phillip Holmes
Why does leadership fail? Because most leaders think they’re self-aware—but only 10-15% actually are (source: Tasha Eurich). The result? Toxic workplace cultures, high employee turnover, disengaged teams, and costly inefficiencies that hurt your bottom line and your reputation.
🛎 In this episode of Marc Haine Live, we’re diving deep into the expensive leadership blind spots that sabotage small business owners, franchise leaders, and managers—and what you can do to fix them. With expert insights from Leadership Consultant Phillip Holmes, we unpack the tools, strategies, and mindset shifts needed to foster a workplace culture of trust, respect, and high performance.
What You’ll Learn:
• Why self-awareness is the #1 skill every leader needs to master.
• How to identify your team’s natural strengths to maximize engagement and efficiency.
• Practical tools to develop self-awareness and leverage others’ strengths.
• Pitfalls to avoid when transforming your leadership style and workplace culture.
Shocking Fact:
Did you know 85% of leaders believe they’re self-aware, yet only 10-15% actually are? This gap can lead to poor decision-making, unmanaged emotions, and disengaged teams.
Meet Phillip Holmes:
Phillip is the owner of Highest Good Consulting and a coach who’s passionate about democratizing leadership development. From doubling website traffic to increasing donations by 100%, Phillip has firsthand experience transforming teams and achieving measurable success through effective leadership strategies.
Your Next Step:
Commit to being the leader your team deserves. Take the first step toward self-awareness and schedule a 30-minute discounted coaching session with Phillip Holmes to uncover roadblocks and map out your leadership action plan.
📌 Like, share, and subscribe for more actionable insights on leadership, team building, and workplace transformation!
👉 Let’s build a healthier, more productive workplace—one leader at a time.
Connect with Phillip:
• Website: highestgood.consulting
• LinkedIn: Phillip Holmes
• Instagram: @phillipmholmes
Tuesday Feb 18, 2025
Tuesday Feb 18, 2025
Fixing Workplace Disengagement with Humor and Connection
with Beth Sherman
Workplace disengagement is draining businesses of productivity, connection, and creativity. With only 33% of the US workforce engaged (Gallup, 2023), the costs are staggering: high turnover, absenteeism, and a workplace culture stuck in survival mode.
🛎 In this episode of Marc Haine Live, we’re joined by Beth Sherman, a seven-time Emmy Award-winning comedy writer, speaker, and comedian, to explore how humour can transform workplace communication and engagement. From writing for The Late Show with David Letterman and Ellen to performing for troops in Iraq, Beth shares her expert insights on how humour can build trust, foster connection, and create a thriving work environment.
In this episode, you’ll discover:
✅ Why disengagement is costing businesses billions—and what to do about it.
✅ How to use humour to strengthen team collaboration and morale.
✅ The psychology of humour: Why it works in building genuine connections.
✅ Simple, actionable tips to start using humour at work immediately (even if you don’t think you’re funny).
Featured Takeaways:
• Learn to spot disengagement before it becomes a business problem.
• Unlock the power of humour to nurture relationships and enhance productivity.
• Avoid common pitfalls of humour in the workplace—maintain credibility and psychological safety.
🔗 Ready to transform your workplace? Book a 30-minute discovery call with Beth Sherman: https://calendly.com/bethsherman/conn...
🎥 Don’t miss this eye-opening and laugh-packed episode! Subscribe now for more expert advice on leadership, employee engagement, and creating extraordinary workplace experiences.
#WorkplaceEngagement #Leadership #HumorAtWork #EmployeeRetention #MarcHaineLive
Connect with Beth
https://www.bethsherman.com/
/ beth-sherman
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Monday Feb 10, 2025
Monday Feb 10, 2025
Transforming Toxic Workplaces: Insights for Middle Managers
with Dr. Laura Lovett
In this powerful episode of Marc Haine Live, we’re joined by the incredible Dr. Laura Lovett—an organizational psychologist, keynote speaker, and expert on workplace psychology—to tackle one of the most expensive and emotionally draining challenges in business today: toxic bosses.
Toxic leaders don’t just impact team morale—they affect productivity, increase turnover, and cost businesses billions annually. But here’s the catch: sometimes, these toxic behaviors are unintentional. How can leaders recognize these behaviors in themselves or others? And more importantly, how can employees and organizations protect themselves from the fallout?
💡 In this episode, you’ll learn:
✔️ How to identify the warning signs of toxic leadership.
✔️ The difference between a difficult boss and a toxic one.
✔️ What toxic workplace dynamics cost businesses and careers.
✔️ Actionable steps to regain control, make a career exit plan, or transform leadership styles.
About Laura
Dr. Laura Lovett is a globally recognized thought leader in workplace psychology and the host of the acclaimed podcast Where Work Meets Life™. With nearly 25 years of experience, she’s helped thousands of professionals and organizations build thriving, healthy workplaces. Learn more about her work at https://drlaura.live.
Connect with Laura
https://drlaura.live/
LinkedIn: https://www.linkedin.com/in/drlaurahambley/
Facebook: https://www.facebook.com/Dr.Laura.whereworkmeetslife
Twitter: https://x.com/DrLaura_
Instagram: https://www.instagram.com/Dr.Laura__/
TikTok: https://www.tiktok.com/@drlaura__
Monday Feb 03, 2025
Monday Feb 03, 2025
Loosen your leadership underwear & increase productivity
with Cate Collins
🚨 Burnout Alert! Are you unknowingly driving away your best employees and customers because you’re too burned out to show up as the leader they need?
🛎 In this episode of Marc Haine Live, we tackle one of the biggest, most expensive problems facing leaders today: burnout and its ripple effect on your team, customers, and bottom line.
Joining us is Cate Collins, a leadership expert with over 25 years of experience inspiring leaders and teams across the globe.
Cate shares her groundbreaking 4 Rooms Resilience Formula, a proven blueprint to help leaders reclaim their well-being, build resilience, and create thriving, engaged workplaces.
About Cate
Cate Collins inspires leaders and their teams to loosen their underwear to be more confident, more courageous and more resilient. She is a recovered, burned-out leader who has worked with thousands of leaders across the globe for the past 25 years. Her clients include the US Army, GM, Ministry of Transportation, Ministry of Finance, Mental Health Hospitals, not-for-profits and businesses of all sizes. Her sweet spot is team retreats. She has facilitated retreats for over 20 years. She hosted a Female leadership retreat in Costa Rica, Arizona and across Canada. Her extensive health background, as former executive director handpicked to train with Jack Canfield, Chicken Soup for the Soul and The Success Principles' author, keeps her current with the work-life challenges her clients experience.
Connect with Cate
catecollins.com and powerfuljourney.com
LinkedIn - / catecollins
Facebook - / powerfuljourney
Instagram - Instagram (@powerfulcate)
Youtube - Cate Collins
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Monday Jan 20, 2025
Monday Jan 20, 2025
Unlocking Success Through Curiosity: An Essential Guide to Powerful Questions for Business Leaders
with Sean Grace
Ever wonder why your team’s meetings seem to go in circles? Or why innovative ideas seem to fizzle out before they even reach the whiteboard? Here’s the kicker: most business leaders think they’re great communicators, yet crucial insights slip through the cracks every day.
🛎 In this episode of Marc Haine Live, guest Sean Grace, author of The Art of the Question, discusses the underutilized power of great questions—questions that aren’t just about filling silences but about driving deeper connections, sparking innovation, and creating real breakthroughs.
About Sean
Sean Grace is a leading communication consultant, speaker, and author of The Art of the Question, a breakthrough book that explores how the right questions can transform leadership and team dynamics. With a rich background in sales, leadership training, and even the creative arts, Sean has spent over two decades helping top organizations develop their leaders through the power of effective questioning. His work is rooted in the belief that great leaders don’t just provide answers—they ask the questions that spark insight, encourage growth, and drive lasting change.
Sean’s methods draw on his unique combination of expertise in business and the arts, blending principles from fields like jazz improvisation and critical thinking to foster collaboration and innovation. His questioning techniques and 3-phase model offer leaders a practical framework for engaging their teams, solving complex problems, and creating an environment where everyone’s voice is heard. From Fortune 500 companies to budding entrepreneurs, Sean’s approach has helped countless leaders harness curiosity as a tool for achieving extraordinary results.
Connect with Sean
Website: PeakLuma.com
LinkedIn: linkedin.com/in/seangrace
Twitter: @SeanGrace_
Book on Amazon: The Art of the Question
Email: info@peakluma.com
Monday Jan 13, 2025
Monday Jan 13, 2025
Beyond the Call: Building Long-Term Customer Loyalty
with Charlotte Ward
Is your customer support building loyalty—or driving customers away?
🛎 In this episode of Marc Haine Live, we dive deep into the true cost of customer support with the brilliant Charlotte Ward.
If you’re a business operator or manager looking to transform your customer support into a loyalty-building machine, this episode is a must-watch. Discover how to prevent costly customer churn and make support your secret weapon for success!
About Charlotte
Charlotte Ward has spent nearly 30 years delivering, defining and leading exceptional customer care and support experiences. She’s worked on the front line in a heated call centre environment, and loved it. She’s led remote, highly technical teams working on deeply bespoke implementations, and loved it. She loves talking with people about customer support, and helping them deliver the best they can, for their customers.
She’s currently Director of Support at Snowplow, and also host of the Customer Support Leaders podcast.
Connect with Charlotte
💼 LinkedIn: / charlottecward
🌐 Website: customersupportleaders.com
#CustomerSupport #CustomerExperience #MarcHaineLive #CharlotteWard #CustomerLoyalty #CustomerServiceTips #CX #CustomerRetention #businessgrowthhacks
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Monday Dec 30, 2024
Monday Dec 30, 2024
How to Create Focused, Resilient Teams with Zen Leadership
with Lori Saitz
Are distractions and stress sabotaging your team’s productivity?
🛎 In this episode of Marc Haine Live, we dive into the billion-dollar problem that’s costing businesses across America over $650 billion every year—employee distraction. When your team is mentally checked out, it impacts everything from focus and creativity to productivity and client relationships.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Lori
Lori Saitz is the leading authority on improving productivity and engagement through workplace well-being. She is the founder of the Zen Leadership Program for Results Focused Professionals. With a comprehensive background in wellness and communication strategies, Lori helps executives create focused, resilient, and collaborative teams that can move projects forward with less stress and drama.
Listen to Lori on her own podcast too, called Fine is a 4-Letter Word, where she engages guests in conversations about how they've grown from a time in their lives when things were decidedly NOT fine.
Lori is currently living nomad life while cat sitting in states across the southeast U.S. You can often find her in the weight room at the gym. She also loves cupcakes, Thai food, and classic rock music.
Connect with Lori
https://zenrabbit.com/
LinkedIn: / lorisaitz
Instagram: / zen_rabbit
Facebook personal: / lorisaitz
Facebook business: / zenrabbit
Twitter: / zenrabbit
YouTube: / zenrabbitvideo