Experience Leadership - The Small Business Podcast

Transform Customer Experience: From Fixing to Innovating with Katie Stabler

Unlock CX Success: Why Innovation Beats Fixes

with Katie Stabler

Many businesses are pouring time, money, and energy into Customer Experience (CX) but only end up maintaining the status quo.

🛎 In this episode of Marc Haine Live, we’re joined by CX expert Katie Stabler to tackle one of the biggest challenges facing businesses today—wasting time and resources on fixing problems instead of driving real innovation in customer experience.

📣 About Katie Stabler:

Katie Stabler is the founder of Cultivate Customer Experience, co-author of Amazon’s #1 best-seller Customer Experience 2, and recognized as one of the top 20 Global CX Thought Leaders. She’s worked with industries across the globe to help businesses elevate their customer experience from reactive fixes to true innovation.

🔗 Connect with Katie:

Website: cultivatecustomerexperience.com
LinkedIn: Katie Stabler
Instagram: customer_experience_cultivator

 

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Science-Backed Solutions for Employee Fatigue with Dr. Labib Ghulmiyyah

Boost Employee Energy & Productivity

with Dr. Labib

Are you tired of being tired? 

In today's fast-paced business world, chronic fatigue among employees has become a silent productivity killer. It’s draining your team, slashing innovation, and costing your company a fortune.

🛎 In this episode, I sit down with Dr. Labib Ghulmiyyah, the creator of the Vitality Formula, to tackle one of the biggest threats to workplace success—employee fatigue. Dr. Labib's science-based approach reveals the hidden energy drains lurking in your office and offers practical steps to restore vitality.

About Dr. Labib

DR. LABIB GHULMIYYAH Founder, VITALITY FORMULA ™ Global Physician, Keynote Speaker & Corporate Health Consultant
Dr. Labib Ghulmiyyah, more known as Dr Labib is an Associate Professor and a double board-certified Obstetrician-Gynecologist & Maternal-Fetal Medicine specialist. His journey began with earning his medical degree in Lebanon, followed by training in the United States. Dr. Labib's academic career includes serving on the faculty at the American University of Beirut, where he was the residency program director for over 10 years and Head of the Maternal-Fetal Medicine division. Upon relocating to the United States, Dr. Labib currently serves as the Medical Director at Pediatrix Medical Group. His expertise extends beyond traditional medicine. He is a certified Functional/Integrative medicine practitioner, educator, and keynote speaker. His research contributions are significant, with over 50 peer-reviewed published articles.

He has also authored three books aimed at empowering people to minimize toxic exposure. In recent years, Dr. Labib’s focus has expanded to helping people and organizations regain vitality and live life to its fullest. This passion led him to create the Vitality Formula, an innovative approach to transforming lives on both individual and organizational levels. His perspective shift was catalyzed by the Beirut Port explosion in 2020 and his personal battle with fatigue.

Through keynote speeches, workshops, and consultations, Dr. Labib guides individuals and organizations to assess their Net Vitality Score, apply targeted improvements, and enhance overall well-being. While continuing his work in high-risk obstetrics, Dr. Labib is dedicated to helping people and organizations rediscover their zest for life, exploring how they can reclaim energy and live to their fullest potential.

Connect with Dr. Labib

www.drlabibg.com
Instagram: @drlabibghulmiyyah 
linkedIn labib gulmiyyah

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How High-Performance Meditation Can Transform Your Leadership with Kira Leskew

Double Your Productivity with Just 30 Minutes a Day: Meditation for Entrepreneurs

with Kira Leskew

Are you feeling overwhelmed, stressed, or just completely burnt out as a business owner? You’re not alone—over 90% of people are in the same boat, and if you’re a leader, these challenges are probably dragging you and your business down. 

🛎  In this episode of Marc Haine Live, Kira Leskew, a meditation and intuition master for business, joins me to break down how the right meditation practices not only reduce stress but can also solve those “unsolvable” business problems—some you didn’t even know existed.

Kira offers a free quiz to identify stress and leadership blind spots, and if you’re ready to learn how to implement this practice, you can connect with her on LinkedIn or visit her website at theeagleinstitute.net.

About Kira

Kira is a former elite athlete and serial entrepreneur. She is also a meditation master. She covers Stopping Stress to Extremely High-Performance Mind for Business. Kira has discovered, through training thousands of businesspeople and athletes, that specific techniques work to stop stress in the mind and the human nervous system and get into a high-performance mind without taking an extensive sabbatical. Kira has been nominated 2x for RBC Canadian Woman Entrepreneur of the Year for Start-Ups. Kira also holds a JonahTM in Theory of Constraints, one of only 2 to ever given the privilege to complete a private program by The Goldratt Institute. Kira has been teaching meditation for business for more than 8 years. 

Connect with Kira

 https://www.theeagleinstitute.net/
  / kira-leskew  

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Why Your Company Culture Is Sabotaging Success with Chris Dyer

7 Pillars of a High-Performance Workplace

with Chris Dyer

Is your company’s culture quietly sabotaging your success?

🛎 In this episode of Marc Haine Live, Marc sits down with culture expert and author Chris Dyer to uncover the hidden problems in company culture that are draining your productivity, driving away top talent, and costing you big time. Chris shares why many leaders don’t realize their culture is either pushing them forward or pulling them backward—and there's no neutral ground. Are you unintentionally fostering a toxic work environment or creating a place where your people thrive?

About Chris

Chris Dyer is a renowned speaker, author, and consultant specializing in company culture and leadership. As the author of "The Power of Company Culture," Chris has helped countless organizations build thriving, high-performance workplaces. With over two decades of experience, he’s known for his practical, actionable insights that empower leaders to transform their company culture, boost productivity, and improve employee retention. Chris regularly shares his expertise through keynote speeches, podcasts, and workshops, making him a sought-after authority on business culture and leadership.

Connect with Chris

chris@chrisdyer.com
Website: www.chrisdyer.com
LinkedIn: linkedin.com/in/chrisdyer007
Instagram: @chrisdyer007
TikTok: @chrisdyer007
YouTube: Chris Dyer - Company Culture Expert
Twitter: @chrisdyer007

 

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Simple Ways to BOOST Your Human Capital ROI with Susan Mazer

Strategic Employee Investments: Key to Unlocking Enhanced Business Profitability

with Susan Mazer

Many businesses grapple with the dilemma of viewing labour costs strictly as a financial burden rather than recognizing them as a potential investment. This narrow perspective can stifle growth, erode employee morale, and ultimately hinder long-term sustainability.

🛎 In this episode, we explore how redefining labour costs as strategic investments rather than mere expenses can transform a business's culture, enhance employee satisfaction, and significantly boost overall organizational performance.

About Susan

A co-founder of Healing HealthCare Systems, Susan E. Mazer earned her Ph.D. in Human and Organizational Development from Fielding Graduate University, where she also holds a Master of Arts degree. She was previously awarded a graduate fellowship to Stanford University where she completed her Master of Arts in Musicology.
Prior to her work in healthcare, she had a full-time career as a jazz harpist, performing with Dallas Smith, and such notables as Ahmad Jamal, Frank Sinatra, Natalie Cole, and Julio Iglesias.  She continues to perform and, in 2024, was featured in jazz events in Mumbai, India.
Susan’s accomplishments in healthcare include bringing the issue of hospital noise to the forefront of hospital concern through accredited educational programs for nurses and presentations at conferences.  This year, she was the Keynote speaker at the 12th Annual Conference on Medication Safety in Abu Dhabi, UAE, where she spoke on the use of music to design healing environments, pain and the patient environment, and did a two-hour workshop on The Patient Experience as an Ecosystem.  
She is considered an expert in the field of privacy and HIPAA. She is a well-published author, having written articles and whitepapers for major healthcare journals and periodicals focusing on noise in hospitals, speech privacy, patient safety, and other related topics.
Susan has been featured on “Good Morning America” as a hospital noise expert. She is a member of the American Gerontological Society, Global Society for Arts in Health, Environmental Design Research Association (EDRA), Beryl Institute Speakers Bureau and Resource Advisory Council.
She was the 2023 recipient of the Caring Science Visionary Leadership Award from the Watson Caring Science Institute.  As of this month, she is the newest member of the Board of Directors of the Watson Caring Science Institute. 
Healing HealthCare Systems was founded in 1992 by Susan Mazer and Dallas Smith with the launch of The C.A.R.E. Channel. Until then, no relaxation programming had been produced specifically for patient television for the full 24-hour patient day. (View our 25th anniversary video and timeline!)
Now available in more than 1,000 healthcare facilities around the world, The C.A.R.E. Channel’s stunning nature video and original instrumental music provide a therapeutic tool for use at the patient bedside, waiting areas, and public spaces in acute care hospitals, residential care facilities.

Connect with Susan

Www.healinghealth.com
www.mazerandsmith.com
www.linkedin.com/in/susanmazer
www.youtube.com/susan mazer

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How to Support Your New Managers for Long-Term Success with Ross Saunders

The Real Reason New Managers Fail (And How to Fix It)

with Ross Saunders

Your top performer just accepted a promotion. She’s incredible, and you’re confident she’ll excel in her new role, guiding her team to achieve the same level of success she has.

Or will she?

Your top performers are great at their jobs, but managing a team? That's a whole new ballgame!

🛎 In this episode of Marc Haine Live, Marc sits down with Ross Saunders to dive into one of the biggest, most expensive challenges businesses face—why your best employees often become your worst managers—and what’s really going on beneath the surface.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

About Ross

By day, Ross is a privacy and governance specialist, working with companies and their employees to safeguard personal information, implementing programs at a global scale, and training managerial champions across the board. But by night, Ross has a passion project which is helping new managers succeed in the roles that they have recently been promoted to, regardless of their industry.

His book, “This is NOT what I signed up for”, is a personal account of successes and failures (without all the flashy academic frameworks and models) that details and teaches the skills you need to succeed as a first-time manager. This has spawned coaching, several upcoming courses, and a second edition of the book covering new skill sets in an evolving world.

Ross holds a master’s degree in the management of technology and innovation, and has been managing managers across industries and disciplines for more than a decade.

Connect with Ross

www.thisisnotwhatisignedupfor.com
instagram.com/rossgsaunders
linkedin.com/in/rgsaunders

Find out what kind of Delegator you are and get Marc's 15 point Delegation Checklist. 
Take the quiz now: https://zurl.co/eJxl

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The Critical Need for Improving the Emotional Agility of Leaders with Matthew Norton

Why Leaders Need Emotional Agility Now

with Dr. Matthew Norton

Are you struggling with high turnover, disengaged employees, or just plain old burnout in your team? Chances are, the issue isn’t just about skills or strategy—it’s about Emotional Agility.

🛎 In this episode of Marc Haine Live, we sit down with Dr. Matthew Norton, the Strengths-Based Leadership and Culture Coach, to uncover the hidden factor that’s quietly derailing your business and costing you more than you think.

About Matthew

Matthew Norton has been a business owner and leader since 1983. He’s an expert in human behaviour and helps people understand how and why they do what they do. His lifelong passion is providing insights and strategies that guide people to fulfill their purpose and achieve the success they’re seeking in themselves and the people they hire.
He is the creator of numerous innovative assessments that provide unique insights into people’s key strengths and signature styles, leading to improved interpersonal understanding, communication and collaboration. The strategic applications of these assessments result in improved relationship dynamics as well as business breakthroughs achieved by optimizing leaders and their teams.
He is the founder/owner of PeoplePlusPurpose.com and, more recently, the People Plus Purpose Coach Certification Training Program to equip and empower an army of coaches to facilitate high-level personalized business and life breakthroughs.
Matthew lives in La Mesa with his wife and best friend, Judy. They’ve been married since 1988 and have five children and seven grandchildren through a very complicated blended family.

Connect with Matthew

https://peoplepluspurpose.com/
Linkedin - linkedin.com/in/matthew-norton-bb901a7
Instagram -   / peoplepluspurpose  
Facebook -   / peoplepluspurpose  

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Creating Emotional Connections: Key to Brand Loyalty and Recognition with Ken Schmidt

How to Avoid the Pitfalls of Being Just Another Brand in the Market

with Ken Schmidt

Every day, businesses are overwhelmed with the challenge of standing out in a crowded market. Despite offering superior products or services, many find themselves lost in the noise, unable to capture the attention or hearts of potential customers. This not only stunts growth but also leads to substantial revenue losses as these businesses remain the industry’s best-kept secrets.

🛎 In this episode, join Marc Haine as he delves into these pressing challenges with Ken Schmidt, the mastermind behind Harley-Davidson’s legendary revival. Ken shares his invaluable insights on crafting a brand that’s not only seen but celebrated.

About Ken

Ken Schmidt, a celebrated member of Harley-Davidson’s turnaround team that brought the company from bankruptcy to global dominance, advisor to CEOs of the world’s biggest brands, keynote speaker and author.

Ken is the author of MAKE SOME NOISE: The Unconventional Road to Dominance 

Connect with Ken

https://kenspeaks.com
  / ken-schmidt-5b08115  

 

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The Five Key Elements to Boosting Business Success with Co-Creative Leadership with Steffan Surdek

Revolutionize Your Leadership with Co-Creative Leadership

with Steffan Surdek

Leadership is hard. Many leaders feel that in order to be a "good leader," we must shoulder the burden alone. 

🛎 In this episode, your host, customer and employee experience strategist Marc Haine is joined by the Father of Co-Creative Leadership, Steffan Surdek,
Discover a revolutionary approach that empowers leaders to share the load, engage their teams, and foster a collaborative environment. 

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About Steffan

Steffan believes in contributing to a greater cause and making a difference in organizations by helping leaders develop their co-creative leadership skills.

He helps leaders transform their mindset and leadership style to increase trust, commitment, and engagement from the people around them. He enables the missing conversations that provoke new possibilities and inspire teams to work and communicate more effectively together.

Steffan is the author of the book: "The Way of the Co-Creative Leader" and is the founder of Surdek Solutions, a company specializing in leadership development based in Montreal, Canada.

Connect with Steffan

https://www.surdek.com
www.twitter.com/ssurdek
www.linkedin.com/in/SteffanSurdek

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Boost Your Business with Self-Awareness and Emotional Intelligence with Ron Stotts

Transform Your Business: Essential Leadership Skills for Front-Line and Middle Managers

with Ron Stotts

Are you a business operator or front-line manager struggling to unlock your leadership potential and achieve greater personal and professional success?

🛎 In this episode, Customer and Employee Experience Strategist  (and your Host), Marc Haine, sits down with three-time bestselling author and seasoned expert in psychology and chiropractic care, Ron Stotts. We put a spotlight on how to become more self-aware, the mindset shifts required to succeed and how to tap into your Big Mind, where you think like Einstien and create like Michelangelo.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

About Ron

Ron is a three-time bestselling author with a PhD in psychology, a Dr. of Chiropractic, and has been teaching mediation for over forty -five years.. He's explored the depths of ancient wisdom and the latest in psychological, neurological studies, and leadership as he guides entrepreneurs and executives into the highest levels of conscious leadership.

Connect with Ron

https://RonStotts.com
Personal FB:   / ron.stotts.50   
LinkedIn Personal:   / dr-ron-stotts-14143236   
YouTube:    / @dr.ronstotts  

 

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