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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
3 days ago
3 days ago
Strategic Employee Investments: Key to Unlocking Enhanced Business Profitability
with Susan Mazer
Many businesses grapple with the dilemma of viewing labour costs strictly as a financial burden rather than recognizing them as a potential investment. This narrow perspective can stifle growth, erode employee morale, and ultimately hinder long-term sustainability.
🛎 In this episode, we explore how redefining labour costs as strategic investments rather than mere expenses can transform a business's culture, enhance employee satisfaction, and significantly boost overall organizational performance.
About Susan
A co-founder of Healing HealthCare Systems, Susan E. Mazer earned her Ph.D. in Human and Organizational Development from Fielding Graduate University, where she also holds a Master of Arts degree. She was previously awarded a graduate fellowship to Stanford University where she completed her Master of Arts in Musicology.
Prior to her work in healthcare, she had a full-time career as a jazz harpist, performing with Dallas Smith, and such notables as Ahmad Jamal, Frank Sinatra, Natalie Cole, and Julio Iglesias. She continues to perform and, in 2024, was featured in jazz events in Mumbai, India.
Susan’s accomplishments in healthcare include bringing the issue of hospital noise to the forefront of hospital concern through accredited educational programs for nurses and presentations at conferences. This year, she was the Keynote speaker at the 12th Annual Conference on Medication Safety in Abu Dhabi, UAE, where she spoke on the use of music to design healing environments, pain and the patient environment, and did a two-hour workshop on The Patient Experience as an Ecosystem.
She is considered an expert in the field of privacy and HIPAA. She is a well-published author, having written articles and whitepapers for major healthcare journals and periodicals focusing on noise in hospitals, speech privacy, patient safety, and other related topics.
Susan has been featured on “Good Morning America” as a hospital noise expert. She is a member of the American Gerontological Society, Global Society for Arts in Health, Environmental Design Research Association (EDRA), Beryl Institute Speakers Bureau and Resource Advisory Council.
She was the 2023 recipient of the Caring Science Visionary Leadership Award from the Watson Caring Science Institute. As of this month, she is the newest member of the Board of Directors of the Watson Caring Science Institute.
Healing HealthCare Systems was founded in 1992 by Susan Mazer and Dallas Smith with the launch of The C.A.R.E. Channel. Until then, no relaxation programming had been produced specifically for patient television for the full 24-hour patient day. (View our 25th anniversary video and timeline!)
Now available in more than 1,000 healthcare facilities around the world, The C.A.R.E. Channel’s stunning nature video and original instrumental music provide a therapeutic tool for use at the patient bedside, waiting areas, and public spaces in acute care hospitals, residential care facilities.
Connect with Susan
Www.healinghealth.com
www.mazerandsmith.com
www.linkedin.com/in/susanmazer
www.youtube.com/susan mazer
6 days ago
6 days ago
The Real Reason New Managers Fail (And How to Fix It)
with Ross Saunders
Your top performer just accepted a promotion. She’s incredible, and you’re confident she’ll excel in her new role, guiding her team to achieve the same level of success she has.
Or will she?
Your top performers are great at their jobs, but managing a team? That's a whole new ballgame!
🛎 In this episode of Marc Haine Live, Marc sits down with Ross Saunders to dive into one of the biggest, most expensive challenges businesses face—why your best employees often become your worst managers—and what’s really going on beneath the surface.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Ross
By day, Ross is a privacy and governance specialist, working with companies and their employees to safeguard personal information, implementing programs at a global scale, and training managerial champions across the board. But by night, Ross has a passion project which is helping new managers succeed in the roles that they have recently been promoted to, regardless of their industry.
His book, “This is NOT what I signed up for”, is a personal account of successes and failures (without all the flashy academic frameworks and models) that details and teaches the skills you need to succeed as a first-time manager. This has spawned coaching, several upcoming courses, and a second edition of the book covering new skill sets in an evolving world.
Ross holds a master’s degree in the management of technology and innovation, and has been managing managers across industries and disciplines for more than a decade.
Connect with Ross
www.thisisnotwhatisignedupfor.com
instagram.com/rossgsaunders
linkedin.com/in/rgsaunders
Find out what kind of Delegator you are and get Marc's 15 point Delegation Checklist.
Take the quiz now: https://zurl.co/eJxl
Monday Oct 21, 2024
Monday Oct 21, 2024
Why Leaders Need Emotional Agility Now
with Dr. Matthew Norton
Are you struggling with high turnover, disengaged employees, or just plain old burnout in your team? Chances are, the issue isn’t just about skills or strategy—it’s about Emotional Agility.
🛎 In this episode of Marc Haine Live, we sit down with Dr. Matthew Norton, the Strengths-Based Leadership and Culture Coach, to uncover the hidden factor that’s quietly derailing your business and costing you more than you think.
About Matthew
Matthew Norton has been a business owner and leader since 1983. He’s an expert in human behaviour and helps people understand how and why they do what they do. His lifelong passion is providing insights and strategies that guide people to fulfill their purpose and achieve the success they’re seeking in themselves and the people they hire.
He is the creator of numerous innovative assessments that provide unique insights into people’s key strengths and signature styles, leading to improved interpersonal understanding, communication and collaboration. The strategic applications of these assessments result in improved relationship dynamics as well as business breakthroughs achieved by optimizing leaders and their teams.
He is the founder/owner of PeoplePlusPurpose.com and, more recently, the People Plus Purpose Coach Certification Training Program to equip and empower an army of coaches to facilitate high-level personalized business and life breakthroughs.
Matthew lives in La Mesa with his wife and best friend, Judy. They’ve been married since 1988 and have five children and seven grandchildren through a very complicated blended family.
Connect with Matthew
https://peoplepluspurpose.com/
Linkedin - linkedin.com/in/matthew-norton-bb901a7
Instagram - / peoplepluspurpose
Facebook - / peoplepluspurpose
Monday Oct 14, 2024
Monday Oct 14, 2024
How to Avoid the Pitfalls of Being Just Another Brand in the Market
with Ken Schmidt
Every day, businesses are overwhelmed with the challenge of standing out in a crowded market. Despite offering superior products or services, many find themselves lost in the noise, unable to capture the attention or hearts of potential customers. This not only stunts growth but also leads to substantial revenue losses as these businesses remain the industry’s best-kept secrets.
🛎 In this episode, join Marc Haine as he delves into these pressing challenges with Ken Schmidt, the mastermind behind Harley-Davidson’s legendary revival. Ken shares his invaluable insights on crafting a brand that’s not only seen but celebrated.
About Ken
Ken Schmidt, a celebrated member of Harley-Davidson’s turnaround team that brought the company from bankruptcy to global dominance, advisor to CEOs of the world’s biggest brands, keynote speaker and author.
Ken is the author of MAKE SOME NOISE: The Unconventional Road to Dominance
Connect with Ken
https://kenspeaks.com
/ ken-schmidt-5b08115
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Monday Oct 07, 2024
Monday Oct 07, 2024
Revolutionize Your Leadership with Co-Creative Leadership
with Steffan Surdek
Leadership is hard. Many leaders feel that in order to be a "good leader," we must shoulder the burden alone.
🛎 In this episode, your host, customer and employee experience strategist Marc Haine is joined by the Father of Co-Creative Leadership, Steffan Surdek,
Discover a revolutionary approach that empowers leaders to share the load, engage their teams, and foster a collaborative environment.
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About Steffan
Steffan believes in contributing to a greater cause and making a difference in organizations by helping leaders develop their co-creative leadership skills.
He helps leaders transform their mindset and leadership style to increase trust, commitment, and engagement from the people around them. He enables the missing conversations that provoke new possibilities and inspire teams to work and communicate more effectively together.
Steffan is the author of the book: "The Way of the Co-Creative Leader" and is the founder of Surdek Solutions, a company specializing in leadership development based in Montreal, Canada.
Connect with Steffan
https://www.surdek.com
www.twitter.com/ssurdek
www.linkedin.com/in/SteffanSurdek
Monday Sep 16, 2024
Monday Sep 16, 2024
Transform Your Business: Essential Leadership Skills for Front-Line and Middle Managers
with Ron Stotts
Are you a business operator or front-line manager struggling to unlock your leadership potential and achieve greater personal and professional success?
🛎 In this episode, Customer and Employee Experience Strategist (and your Host), Marc Haine, sits down with three-time bestselling author and seasoned expert in psychology and chiropractic care, Ron Stotts. We put a spotlight on how to become more self-aware, the mindset shifts required to succeed and how to tap into your Big Mind, where you think like Einstien and create like Michelangelo.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Ron
Ron is a three-time bestselling author with a PhD in psychology, a Dr. of Chiropractic, and has been teaching mediation for over forty -five years.. He's explored the depths of ancient wisdom and the latest in psychological, neurological studies, and leadership as he guides entrepreneurs and executives into the highest levels of conscious leadership.
Connect with Ron
https://RonStotts.com
Personal FB: / ron.stotts.50
LinkedIn Personal: / dr-ron-stotts-14143236
YouTube: / @dr.ronstotts
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Monday Sep 09, 2024
Monday Sep 09, 2024
Emotions as the New Business Metric
with Susan Ní Chríodáin
Leaders are often caught in the numbers game—revenue, costs, and KPIs dominate discussions. But what if the real key to optimizing employee engagement and finding fulfillment at work lies beyond these numbers?
🛎 In this episode, Customer and Employee Experience Strategist (and your Host), Marc Haine, sits down with leadership coach Susan Ní Chríodáin, sheds light on how emotions, often invisible and intangible, are crucial drivers of people, performance, and profit.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Susan
Leadership coach and facilitator Susan Ní Chríodáin sits at the nexus of business and emotion. Susan founded her consultancy, Beyond the Numbers, to revolutionize workplaces. An award-winning chartered accountant hailing from the Big 4, her career spans three continents and a range of diverse leadership positions.
She is the author of the recently published bestselling Leading Beyond the Numbers: How Accounting for Emotions Tips the Balance at Work, where she reveals how to reintroduce humanity into the workplace for improved engagement and fulfilment, benefiting both individuals and organizations. And she hosts the popular podcast, Life Beyond the Numbers that invites listeners to discover insights on how to have a more fulfilling work-life.
Connect with Susan
https://www.beyond-thenumbers.com
LinkedIn: / susannichriodain
Twitter: @S_Ni_C
Instagram: / susan.ni.chriodain
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Tuesday Sep 03, 2024
Tuesday Sep 03, 2024
Ending Burnout: Essential Leadership Strategies for Managers
with Jay Lambert
An alarming trend is surfacing across industries, hitting all facets of leadership hard. Leaders and teams are facing unprecedented levels of burnout, with dire consequences for productivity, employee turnover, and the quality of service to our customers, clients, patients, and members.
This widespread issue not only threatens individual well-being but also jeopardizes the overall success and sustainability of organizations. How can businesses confront this growing challenge?
🛎 In this episode, Customer and Employee Experience Strategist (and your host), Marc Haine, sits down with Jay Lambert, The Adversity Transformation Coach, to explore the critical importance of integrating personal and team wellness into the fabric of our leadership strategies.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Jay
Jay Lambert, known as "The Adversity Transformation Coach," is Métis/Cree and French Canadian, married, and a father of three teenagers. With over 20 years of experience predominantly in healthcare and working with First Nations communities, Jay has focused on transformation projects and change management.
His coaching journey, inspired by a deep-rooted desire to empower others, aims to exponentially increase positive impacts while navigating life’s adversities. Jay’s holistic and integrated approach is informed by his cultural heritage and commitment to "two-eyed seeing," integrating the best of Indigenous and Western perspectives.
He holds an MSc in Health Information Science, is a Prosci certified change manager, and an ICF ACC credentialed coach, currently pursuing an advanced team coaching credential. Known for his compassionate leadership and trauma-informed lens, Jay helps individuals and teams turn their most challenging experiences into their greatest strengths.
Connect with Jay
https://jaylambert.ca/
LI: / jayclambert
FB: https://www.facebook.com/profile.php?...
IN: / jaylambertcoaching
Monday Aug 26, 2024
Monday Aug 26, 2024
Small Moments, Big Outcomes: How Leaders Create Cultures That Drive Extraordinary Results
with Michael Kerr
Many businesses, and teams within businesses have problems. A lot of people are quitting, workers are not happy, it's hard to find "good people", and nobody seems to have any new ideas.
As frustrating as all those are, though, they are nearly symptoms of a greater problem. We are not paying enough attention to our workplace culture. This is causing a lot of problems in how the business runs and how much money it makes.
🛎 In this episode, we are tapping into the genius of Workplace Culture Expert, Michael Kerr. We will put a spotlight into the hidden yet costly problem that could be holding your business back from reaching its true potential: a disengaged culture.
About Michael
Michael Kerr is a Canadian Hall of Fame speaker who speaks and writes about inspiring workplace cultures and businesses that leverage their resources to drive outrageous results.
He is the author of nine books including, “The Humor Advantage: Why Some Businesses Are Laughing All the Way to the Bank,” “Hire, Inspire, and Fuel Their Fire,” “The Jerk-Free Workplace” and “Small Moments, Big Outcomes: How Leaders Create Cultures That Fuel Extraordinary Results.”
Connect with Michael
www.Mikekerr.com
LI: / michaelkerr3
Monday Aug 19, 2024
Monday Aug 19, 2024
The 7 Deadly Sins of Leadership and How to Avoid Them
with Russel Lolacher
Are your best employees walking out the door? High turnover is costing your business more than just money – it’s draining morale, productivity, and your company’s future.
🛎In this episode of Marc Haine Live, we dive into the real reasons behind poor employee retention and how you can transform your leadership to build a thriving, engaged, and loyal team.
Join me and international speaker Russel Lolacher, host of the Relationships at Work podcast, as we uncover the deadly sins of leadership, discuss how to build better workplace connections, and reveal the impact of leadership on employee experience.
About Russel
Russel Lolacher is an international speaker and the host/producer of the Relationships at Work podcast, which focuses on leadership’s impact on employee experience and workplace culture. With nearly 25 years of successful leadership and communication roles, Russel retained his team for almost 12 years. His expertise in building employee and customer trust has been recognized on international stages, in multiple publications, and he has been named a Top Thought Leader by the International Customer Management Institute (ICMI) four times.
Connect with Russel:
Website: https://www.russellolacher.com/
LinkedIn: Russel Lolacher
Instagram: @relationshipsatwork
YouTube: Relationships at Work
Threads: @relationshipsatwork
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