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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
16 minutes ago
16 minutes ago
Stop Losing Employees: Leadership Tools for Engagement
with Phillip Holmes
Why does leadership fail? Because most leaders think they’re self-aware—but only 10-15% actually are (source: Tasha Eurich). The result? Toxic workplace cultures, high employee turnover, disengaged teams, and costly inefficiencies that hurt your bottom line and your reputation.
🛎 In this episode of Marc Haine Live, we’re diving deep into the expensive leadership blind spots that sabotage small business owners, franchise leaders, and managers—and what you can do to fix them. With expert insights from Leadership Consultant Phillip Holmes, we unpack the tools, strategies, and mindset shifts needed to foster a workplace culture of trust, respect, and high performance.
What You’ll Learn:
• Why self-awareness is the #1 skill every leader needs to master.
• How to identify your team’s natural strengths to maximize engagement and efficiency.
• Practical tools to develop self-awareness and leverage others’ strengths.
• Pitfalls to avoid when transforming your leadership style and workplace culture.
Shocking Fact:
Did you know 85% of leaders believe they’re self-aware, yet only 10-15% actually are? This gap can lead to poor decision-making, unmanaged emotions, and disengaged teams.
Meet Phillip Holmes:
Phillip is the owner of Highest Good Consulting and a coach who’s passionate about democratizing leadership development. From doubling website traffic to increasing donations by 100%, Phillip has firsthand experience transforming teams and achieving measurable success through effective leadership strategies.
Your Next Step:
Commit to being the leader your team deserves. Take the first step toward self-awareness and schedule a 30-minute discounted coaching session with Phillip Holmes to uncover roadblocks and map out your leadership action plan.
📌 Like, share, and subscribe for more actionable insights on leadership, team building, and workplace transformation!
👉 Let’s build a healthier, more productive workplace—one leader at a time.
Connect with Phillip:
• Website: highestgood.consulting
• LinkedIn: Phillip Holmes
• Instagram: @phillipmholmes
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Tuesday Feb 18, 2025
Tuesday Feb 18, 2025
Fixing Workplace Disengagement with Humor and Connection
with Beth Sherman
Workplace disengagement is draining businesses of productivity, connection, and creativity. With only 33% of the US workforce engaged (Gallup, 2023), the costs are staggering: high turnover, absenteeism, and a workplace culture stuck in survival mode.
🛎 In this episode of Marc Haine Live, we’re joined by Beth Sherman, a seven-time Emmy Award-winning comedy writer, speaker, and comedian, to explore how humour can transform workplace communication and engagement. From writing for The Late Show with David Letterman and Ellen to performing for troops in Iraq, Beth shares her expert insights on how humour can build trust, foster connection, and create a thriving work environment.
In this episode, you’ll discover:
✅ Why disengagement is costing businesses billions—and what to do about it.
✅ How to use humour to strengthen team collaboration and morale.
✅ The psychology of humour: Why it works in building genuine connections.
✅ Simple, actionable tips to start using humour at work immediately (even if you don’t think you’re funny).
Featured Takeaways:
• Learn to spot disengagement before it becomes a business problem.
• Unlock the power of humour to nurture relationships and enhance productivity.
• Avoid common pitfalls of humour in the workplace—maintain credibility and psychological safety.
🔗 Ready to transform your workplace? Book a 30-minute discovery call with Beth Sherman: https://calendly.com/bethsherman/conn...
🎥 Don’t miss this eye-opening and laugh-packed episode! Subscribe now for more expert advice on leadership, employee engagement, and creating extraordinary workplace experiences.
#WorkplaceEngagement #Leadership #HumorAtWork #EmployeeRetention #MarcHaineLive
Connect with Beth
https://www.bethsherman.com/
/ beth-sherman
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Monday Feb 10, 2025
Monday Feb 10, 2025
Transforming Toxic Workplaces: Insights for Middle Managers
with Dr. Laura Lovett
In this powerful episode of Marc Haine Live, we’re joined by the incredible Dr. Laura Lovett—an organizational psychologist, keynote speaker, and expert on workplace psychology—to tackle one of the most expensive and emotionally draining challenges in business today: toxic bosses.
Toxic leaders don’t just impact team morale—they affect productivity, increase turnover, and cost businesses billions annually. But here’s the catch: sometimes, these toxic behaviors are unintentional. How can leaders recognize these behaviors in themselves or others? And more importantly, how can employees and organizations protect themselves from the fallout?
💡 In this episode, you’ll learn:
✔️ How to identify the warning signs of toxic leadership.
✔️ The difference between a difficult boss and a toxic one.
✔️ What toxic workplace dynamics cost businesses and careers.
✔️ Actionable steps to regain control, make a career exit plan, or transform leadership styles.
About Laura
Dr. Laura Lovett is a globally recognized thought leader in workplace psychology and the host of the acclaimed podcast Where Work Meets Life™. With nearly 25 years of experience, she’s helped thousands of professionals and organizations build thriving, healthy workplaces. Learn more about her work at https://drlaura.live.
Connect with Laura
https://drlaura.live/
LinkedIn: https://www.linkedin.com/in/drlaurahambley/
Facebook: https://www.facebook.com/Dr.Laura.whereworkmeetslife
Twitter: https://x.com/DrLaura_
Instagram: https://www.instagram.com/Dr.Laura__/
TikTok: https://www.tiktok.com/@drlaura__
Monday Feb 03, 2025
Monday Feb 03, 2025
Loosen your leadership underwear & increase productivity
with Cate Collins
🚨 Burnout Alert! Are you unknowingly driving away your best employees and customers because you’re too burned out to show up as the leader they need?
🛎 In this episode of Marc Haine Live, we tackle one of the biggest, most expensive problems facing leaders today: burnout and its ripple effect on your team, customers, and bottom line.
Joining us is Cate Collins, a leadership expert with over 25 years of experience inspiring leaders and teams across the globe.
Cate shares her groundbreaking 4 Rooms Resilience Formula, a proven blueprint to help leaders reclaim their well-being, build resilience, and create thriving, engaged workplaces.
About Cate
Cate Collins inspires leaders and their teams to loosen their underwear to be more confident, more courageous and more resilient. She is a recovered, burned-out leader who has worked with thousands of leaders across the globe for the past 25 years. Her clients include the US Army, GM, Ministry of Transportation, Ministry of Finance, Mental Health Hospitals, not-for-profits and businesses of all sizes. Her sweet spot is team retreats. She has facilitated retreats for over 20 years. She hosted a Female leadership retreat in Costa Rica, Arizona and across Canada. Her extensive health background, as former executive director handpicked to train with Jack Canfield, Chicken Soup for the Soul and The Success Principles' author, keeps her current with the work-life challenges her clients experience.
Connect with Cate
catecollins.com and powerfuljourney.com
LinkedIn - / catecollins
Facebook - / powerfuljourney
Instagram - Instagram (@powerfulcate)
Youtube - Cate Collins
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Monday Jan 20, 2025
Monday Jan 20, 2025
Unlocking Success Through Curiosity: An Essential Guide to Powerful Questions for Business Leaders
with Sean Grace
Ever wonder why your team’s meetings seem to go in circles? Or why innovative ideas seem to fizzle out before they even reach the whiteboard? Here’s the kicker: most business leaders think they’re great communicators, yet crucial insights slip through the cracks every day.
🛎 In this episode of Marc Haine Live, guest Sean Grace, author of The Art of the Question, discusses the underutilized power of great questions—questions that aren’t just about filling silences but about driving deeper connections, sparking innovation, and creating real breakthroughs.
About Sean
Sean Grace is a leading communication consultant, speaker, and author of The Art of the Question, a breakthrough book that explores how the right questions can transform leadership and team dynamics. With a rich background in sales, leadership training, and even the creative arts, Sean has spent over two decades helping top organizations develop their leaders through the power of effective questioning. His work is rooted in the belief that great leaders don’t just provide answers—they ask the questions that spark insight, encourage growth, and drive lasting change.
Sean’s methods draw on his unique combination of expertise in business and the arts, blending principles from fields like jazz improvisation and critical thinking to foster collaboration and innovation. His questioning techniques and 3-phase model offer leaders a practical framework for engaging their teams, solving complex problems, and creating an environment where everyone’s voice is heard. From Fortune 500 companies to budding entrepreneurs, Sean’s approach has helped countless leaders harness curiosity as a tool for achieving extraordinary results.
Connect with Sean
Website: PeakLuma.com
LinkedIn: linkedin.com/in/seangrace
Twitter: @SeanGrace_
Book on Amazon: The Art of the Question
Email: info@peakluma.com
Monday Jan 13, 2025
Monday Jan 13, 2025
Beyond the Call: Building Long-Term Customer Loyalty
with Charlotte Ward
Is your customer support building loyalty—or driving customers away?
🛎 In this episode of Marc Haine Live, we dive deep into the true cost of customer support with the brilliant Charlotte Ward.
If you’re a business operator or manager looking to transform your customer support into a loyalty-building machine, this episode is a must-watch. Discover how to prevent costly customer churn and make support your secret weapon for success!
About Charlotte
Charlotte Ward has spent nearly 30 years delivering, defining and leading exceptional customer care and support experiences. She’s worked on the front line in a heated call centre environment, and loved it. She’s led remote, highly technical teams working on deeply bespoke implementations, and loved it. She loves talking with people about customer support, and helping them deliver the best they can, for their customers.
She’s currently Director of Support at Snowplow, and also host of the Customer Support Leaders podcast.
Connect with Charlotte
💼 LinkedIn: / charlottecward
🌐 Website: customersupportleaders.com
#CustomerSupport #CustomerExperience #MarcHaineLive #CharlotteWard #CustomerLoyalty #CustomerServiceTips #CX #CustomerRetention #businessgrowthhacks
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Monday Dec 30, 2024
Monday Dec 30, 2024
How to Create Focused, Resilient Teams with Zen Leadership
with Lori Saitz
Are distractions and stress sabotaging your team’s productivity?
🛎 In this episode of Marc Haine Live, we dive into the billion-dollar problem that’s costing businesses across America over $650 billion every year—employee distraction. When your team is mentally checked out, it impacts everything from focus and creativity to productivity and client relationships.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Lori
Lori Saitz is the leading authority on improving productivity and engagement through workplace well-being. She is the founder of the Zen Leadership Program for Results Focused Professionals. With a comprehensive background in wellness and communication strategies, Lori helps executives create focused, resilient, and collaborative teams that can move projects forward with less stress and drama.
Listen to Lori on her own podcast too, called Fine is a 4-Letter Word, where she engages guests in conversations about how they've grown from a time in their lives when things were decidedly NOT fine.
Lori is currently living nomad life while cat sitting in states across the southeast U.S. You can often find her in the weight room at the gym. She also loves cupcakes, Thai food, and classic rock music.
Connect with Lori
https://zenrabbit.com/
LinkedIn: / lorisaitz
Instagram: / zen_rabbit
Facebook personal: / lorisaitz
Facebook business: / zenrabbit
Twitter: / zenrabbit
YouTube: / zenrabbitvideo
Thursday Dec 26, 2024
Thursday Dec 26, 2024
Boost Your Business with Digital Magazines
with Jill Burk
Are you struggling to build authority, expand your audience, or find a marketing tool that doesn’t drain your time and budget? 🤔
In this episode of Marc Haine Live, we sit down with Jill Burk from MagCast to talk about an often-overlooked solution that could completely flip how you approach marketing—digital magazines. 📖💡
Jill shares how easy it is to create your own digital magazine (seriously, you don’t need to be a publishing pro!) and explains why it’s one of the smartest ways to position yourself as a leader in your field. Plus, we’ll dive into how a magazine can literally become a profit center for your business, turning your competitors into collaborators and attracting a global audience without breaking a sweat. 🌍💼
About Jill
Jill Burk is the Director of Outreach for MagCast, a leading digital magazine platform that empowers entrepreneurs and business owners to create, publish, and profit from their own digital magazines. With a background in running her own successful business for over 20 years, Jill brings a wealth of real-world experience to the table, helping others build authority and grow their brand through digital publishing.
Her passion for supporting entrepreneurs, particularly women and newcomers, shines through in her work. Jill’s expertise lies in showing business owners how to take control of their messaging, engage their audience, and turn marketing efforts into a sustainable profit center. With her hands-on approach and strategic insights, she has helped countless businesses unlock new revenue streams and strengthen their market presence.
Jill is not only a leader in digital publishing but also an advocate for using innovative tools to help business owners thrive. Her mission is to make the process of creating a digital magazine accessible, efficient, and profitable for everyone, regardless of industry or experience level.
Connect with Jill
If you'd like to learn more about how digital magazines can transform your business or have questions for Jill, you can connect with her in the following ways:
Email: jburk@magcast.co for inquiries or to schedule a chat.
MagCast Website: Visit magcast.co and book a consultation through the Calendly link to explore how MagCast can work for you.
LinkedIn: Simply search for Jill Burk and send her a message.
Monday Dec 23, 2024
Monday Dec 23, 2024
The Power of Podcasting for Your Business
with Darren Saul
🔊 Struggling to Get Your Business Noticed?
In this episode of Marc Haine Live, we sit down with podcasting powerhouse Darren Saul to explore why your business might be flying under the radar—and how podcasting can change that. Whether you’re a business operator, manager, or entrepreneur, this episode is packed with actionable insights to help you elevate your brand, generate content, and achieve serious business results.
🎙️ What You’ll Learn:
• Why podcasting is no longer a “nice-to-have” but a “must-have” for brand awareness.
• The essential tech setup you need to start your podcast without breaking the bank.
• How to prepare, produce, and promote your podcast effectively.
• Why podcasting is the ultimate content generation tool, providing endless opportunities for written, audio, video, and graphic content.
• How podcasting can lead to unexpected collaborations and business opportunities.
🔥 Don’t Miss Out:
• FREE Ultimate Podcast Guidebook: Download Now
• FREE Webinar: 9 Great Ways to Monetize Your Podcast: Sign Up Here https://suspendedanimation.com.au/
About Darren
Darren Saul is a Serial Podcaster, Strategist, Trainer, Coach, Keynote Speaker and Student of Human Attention.
He started heavily utilising the Power of Podcasting to build his photography business and was so amazed with the results he never looked back!
He is now a Podcast Junkie who consults with organisations to help them get serious business results integrating Podcasting into their marketing strategy.
A PODCAST IS NOT JUST A “NICE TO HAVE” ANYMORE - IT IS A "MUST HAVE"!
Darren loves people and loves to share the insights, stories and knowledge he has gained over the years.
He is very passionate about helping others develop, get results and feel fulfilled as marketers and entrepreneurs!
Connect with Darren
https://suspendedanimation.com.au/
https://www.youtube.com/channel/UCvqogVAOcxF-7_-BfSybedw?view_as=subscriber
https://www.facebook.com/SuspendedAnimationPodcasting
https://www.linkedin.com/in/suspendedanimation/
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Thursday Dec 19, 2024
Thursday Dec 19, 2024
Unlock CX Success: Why Innovation Beats Fixes
with Katie Stabler
Many businesses are pouring time, money, and energy into Customer Experience (CX) but only end up maintaining the status quo.
🛎 In this episode of Marc Haine Live, we’re joined by CX expert Katie Stabler to tackle one of the biggest challenges facing businesses today—wasting time and resources on fixing problems instead of driving real innovation in customer experience.
📣 About Katie Stabler:
Katie Stabler is the founder of Cultivate Customer Experience, co-author of Amazon’s #1 best-seller Customer Experience 2, and recognized as one of the top 20 Global CX Thought Leaders. She’s worked with industries across the globe to help businesses elevate their customer experience from reactive fixes to true innovation.
🔗 Connect with Katie:
Website: cultivatecustomerexperience.com
LinkedIn: Katie Stabler
Instagram: customer_experience_cultivator
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