10.2K
Downloads
279
Episodes
Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Monday May 11, 2026
Monday May 11, 2026
How Leaders Can Fix Hybrid Before It Breaks Your Culture
with Ranya Nehmeh
Hybrid work was supposed to be the silver bullet. Instead, it turned into a rubber band—stretching teams thin, snapping collaboration, and leaving leaders holding the pieces. While organizations rushed into “flexibility,” they forgot to redesign the one thing holding their culture together: the office.
🛎 In this episode of Marc Haine Live, we sit down with Senior HR Strategist, author, and future-of-work powerhouse Ranya Nehmeh, whose newest book In Praise of the Office argues that the workplace isn’t dead—it’s just misunderstood.
Ranya breaks down:
• Why hybrid work still isn’t working (and no, it’s not because people “don’t want to come in”)
• Why engagement is dropping even as flexibility rises
• How the office—used intentionally—becomes the home base for trust, collaboration, and culture
• The leadership blind spot that’s costing companies connection, creativity, and performance
• The future of work models that actually support belonging
You’ll walk away with practical tools to design a hybrid system that WORKS—one based on trust, purpose, and human connection rather than attendance tracking and hope.
If you’re a leader struggling with disengaged teams… or wondering why your hybrid policy is producing meh results… this episode hands you clarity on a silver platter.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Ranya
Ranya Nehmeh is a senior HR strategist with expertise in people strategy, HR policy, leadership development, and talent management. She has held key HR roles at the OPEC Fund for International Development in Vienna and the European Central Bank in Frankfurt. She is a lecturer at the University of Applied Sciences for Management & Communication in Vienna and the author of In Praise of the Office: The Limits to Hybrid and Remote Work (2025) and The Chameleon Leader: Connecting with Millennials (2019).
Ranya holds a master’s in industrial relations and human resource management from the London School of Economics & Political Science (LSE) and a Doctor of Business Administration from the Swiss Management Center in Zug. Her recent articles, co-authored with Wharton professor Peter Cappelli, include “Hybrid Still Isn’t Working” (Harvard Business Review July/August 2025), “Sustainable Agility: How HR Can Survive the Rapid Pace of Change” (People + Strategy Journal, SHRM, July 2024), “It’s Time to Do Away with ‘Dry Promotions,’” (Harvard Business Review, July 2024) and “HR’s New Role” (Harvard Business Review, May/June 2024 magazine).
Get her book: In Praise of the Office: The Limits to Hybrid and Remote Work.
Connect with Ranya
www.ranyanehmeh.com
info@ranyanehmeh.com
/ ranyanehmeh
/ ranyanehmeh
/ ranya.nehmeh
/ @ranya.nehmeh
Read the rest of this entry »
Monday Apr 27, 2026
Monday Apr 27, 2026
Command, Communicate, Carry Out: The Crisis Leadership Formula
with Patrick Hardy
What happens when disaster strikes your business?
Flood. Cyberattack. System failure. Security threat.
Most organizations believe they’re prepared because they have a disaster plan. But when a real emergency happens, something unexpected occurs: people freeze.
This phenomenon—known as the bystander effect—can paralyze organizations at the exact moment decisive action is needed.
In this episode of Marc Haine Live, Marc sits down with Disaster Patrick, a crisis response expert known for stress-testing disaster programs in extreme environments.
Patrick shares how leaders can replace outdated disaster plans with something far more effective: an Elite Crisis Team mindset.
About Patrick
Disaster Patrick isn’t your ordinary disaster professional; he stress-tests disaster programs them in the most extreme environments on earth. From performing 28 hours of non-stop CPR to testing engineering limits of Lego Structures in 200-mile-per-hour wind tunnels, he’s the mastermind behind the C3 Method: Command, Communicate, and Carry Out. Through his 'Disaster Lab' on YouTube, he’s helping businesses move beyond the 'red binder' to build elite teams that don't just survive a crisis—they command it.
Connect with Patrick
www.disasterpatrick.com
@DisasterPatrick
Read the rest of this entry »
Monday Apr 06, 2026
Monday Apr 06, 2026
How to Become Ridiculously Easy to Do Business
with David Avrin
Why do customers leave—even when they say they’re satisfied?
Here’s the uncomfortable truth: satisfaction isn’t loyalty. And in today’s marketplace, frustration isn’t a surprise anymore… it’s expected.
In this episode of Experience Leadership, I sit down with globally recognized customer experience expert David Avrin, author of Ridiculously Easy to Do Business With, to tackle one of the biggest and most expensive problems organizations face: built-in friction.
Policies. Procedures. Silos. “That’s just how we do it.”
All of it adds up to customer frustration—and your customers are reacting.
David shares powerful research from 2026, revealing that when customers encounter friction, only 14% do nothing. The other 86% take action—and most of that action hurts your business. They leave. They tell others. They disengage.
We unpack:
• Why customer satisfaction is no longer a reliable predictor of loyalty
• Why customers now give only one or two chances
• Why your most dangerous customers rarely complain
• And how to use behavioural research to predict what frustrated customers will actually do
If you want to attract, retain, and protect your customers in a market where switching is easy and patience is thin, this conversation is your wake-up call.
🚨 Get David's 2026 Report here 👉🏼 https://www.ridiculouslyeasy.com/report
About David
One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in over 30 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.
David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books, including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.
Connect with David
ridiculouslyeasy.com
https://www.instagram.com/therealdavidavrin
https://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPw
https://www.facebook.com/DavidAvrinFans
https://www.linkedin.com/in/davidavrin/
Read the rest of this entry »
Monday Mar 30, 2026
Monday Mar 30, 2026
Courageous Leadership
with Rick Denley
Struggling to retain top talent?
In this episode of Marc Haine Live, Growth Leader Rick Denley reveals why courageous leadership is the missing piece in attracting, engaging, and retaining high-performing teams.
Only 44% of employees are fully engaged at work. That means most teams are underperforming — and many leaders don’t even realize it.
In this conversation, you’ll learn:
• Why trust is the new competitive advantage
• How to empower people through purpose and participation
• Why investing in growth keeps top performers
• The difference between control-based and trust-based leadership
• Practical steps to become a courageous leader
If you want people to rise with you — you must lead in a way worth rising for.
Connect with Rick:
Website: https://rickdenley.com/
Instagram: https://www.instagram.com/rick_denley/
LinkedIn: https://www.linkedin.com/in/rickdenley/
Book: REINVENT YOURSELF
About Rick
Rick is a courageous leader. Having led multinational corporations for decades and coaching high-level executives, entrepreneurs and athletes. Looking to share his learnings, he wrote what became a best-selling book entitled ’REINVENTEDYOURSELF, a blueprint to assist people to make courageous changes through any mess, mission or movement they are on. Drawing on his personal experiences of change, he himself changed to pursue his dream of entrepreneurship by founding Peak Performance Leadership.
His solopreneur efforts help others grow into their best version of themselves. Leveraging his career and life experiences, he shares his successful Change Growth Formula to thousands through his speaking, coaching and consulting. Rick is a sought-after keynote speaker and renowned coach. Rick’s philanthropic efforts as an amateur boxer and triathlete raise funds to end cancer in our lifetime. Rick Denley is a COURAGEOUS LEADER! He is the best-selling author of REINVENT YOURSELF, and a top authority on growth through CHANGE LEADERSHIP. With over 30 years of scaling and growth success—leading multinational corporations, coaching executives, and professional athletes—Rick EMPOWERS LEADERS to transform and maximize their INFLUENCE AND IMPACT.
His philanthropy involves being an UNDEFEATED AMATEUR BOXER and TRIATHLETE, raising funds & awareness for cancer research at The Princess Margaret Hospital. As an award-winning international COACH, CONSULTANT & SPEAKER, Rick has INSPIRED THOUSANDS worldwide to break barriers and reach THEIR PEAK PERFORMANCE.
Read the rest of this entry »
Monday Mar 23, 2026
Monday Mar 23, 2026
How Leaders Accidentally Become the Bottleneck
with Brad Poulos
Most business owners are exhausted—not because they’re lazy, but because they’re trying to carry a business that was never designed to support them.
In this episode of Marc Haine Live, Canada’s Small Business Professor Brad Poulos explains why many of the problems owners obsess over aren’t real problems at all—and why stepping back can sometimes be the most profitable move you make.
You’ll learn:
• Why most businesses fail from small mistakes, not big ones
• How decision overload destroys scale and cash flow
• When growth is actually the wrong goal
• Why letting go is a leadership skill—not a risk
This episode is a must-watch for founders, operators, and managers who want a business that works for them—not one they constantly rescue.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Brad
Brad Poulos—known as Canada’s Small Business Professor—helps entrepreneurs think clearly about hard decisions.
He’s not a theorist. He’s an operator.
Brad has started businesses, sold some, closed others, and scaled a startup to #8 on the Profit 100 list. He has raised capital as a public company CEO on both Wall Street and Bay Street. In other words, he’s lived the pressure, the payroll anxiety, the growth excitement—and the occasional “what was I thinking?” moment that comes with building something real.
For the past 16 years, Brad has taught entrepreneurship, strategy, and small business at Toronto Metropolitan University, where he also launched Canada’s first Cannabis Essentials course series. He is the author of Most Problems Solve Themselves and The Small Business Operator’s Manual, and co-author of From Pitch to Payoff.
Brad’s philosophy is simple:
Build a business that is profitable, focused, and built to last.
No startup theatre. No jargon. Just practical operating principles that work in the real world.
Connect with Brad
📍 Website: bradpoulos.com
📧 Email: brad@poulos.com
🔗 LinkedIn: https://www.linkedin.com/in/bradpoulos/
📘 Facebook: https://www.facebook.com/brad.poulos
Read the rest of this entry »
Thursday Mar 19, 2026
Thursday Mar 19, 2026
The Hidden Signals That Shape Leadership Impact
with Dr. Scott Hutcheson
Most leaders think their impact comes from intelligence, experience, or authority.
And that belief is quietly costing them trust, momentum, and results.
In this episode of Marc Haine Live, I’m joined by Dr. Scott Hutcheson, professor and author of Biohacking Leadership, to challenge one of leadership’s most dangerous myths: that good intentions equal positive impact.
Scott explains why leadership impact is shaped less by strategy and more by the biological and behavioural signals leaders send every single day—often without realizing it. When those signals create stress, uncertainty, or inconsistency, even highly competent leaders see their impact stall or backfire.
In this conversation, we unpack:
- What leadership impact really is (and why most leaders misunderstand it)
- Why small, repeatable behaviours matter more than charisma or expertise
- How inconsistency quietly erodes trust—even when decisions are “right”
- Practical ways to increase impact without working harder or saying more
If you’ve ever thought, “I don’t get it—I’m doing everything right,” this episode might explain exactly what’s happening.
About Scott
Dr. Scott Hutcheson is a professor, author, and practitioner whose work focuses on leadership, team, and organizational performance through the biology of behaviour. He’s worked with over 4000 leaders from 147 different countries.
Connect with Dr. Scott
Linkedin: 
/ scotthutcheson
Read the rest of this entry »
Monday Mar 16, 2026
Monday Mar 16, 2026
Why Working Harder Isn’t Fixing Your Business Bottleneck
with Camilla Bignell
Hard work isn’t broken—but it won’t fix a broken bottleneck.
In this episode of Marc Haine Live, Business Bottleneck & Flow Expert Camilla Bignell reveals why businesses stall even when teams are working flat out. We explore how unclear ownership, messy handoffs, and inconsistent decision-making quietly drain time, money, and energy—and what leaders can do to restore flow without burning out their people.
About Camilla
Camilla Bignell is a Business Bottleneck & Flow Expert known for her “no judge, gentle nudge” approach. She helps service-based business owners and teams stop blaming or overworking the wrong thing by restoring flow where it breaks first… clarity, communication, and follow-through - so the business runs with less scrambling and more enjoyment.
Connect with Camilla
www.camillabignell.com
Camilla@CamillaBignell.com
LinkedIn: https://www.linkedin.com/in/camillabignell/
Facebook: https://www.facebook.com/CamillaBignellCoaching
Read the rest of this entry »
Thursday Mar 12, 2026
Thursday Mar 12, 2026
Building Predictable Growth
with Skip Wilson
Marketing is officially broken — and it’s costing businesses tens of thousands of dollars they don’t even know they’re wasting.
If your customer acquisition costs have skyrocketed, your SEO traffic has tanked, your Meta ads cost more than your last vacation, and your team is drowning in a dozen disconnected tactics… you’re not alone.
And — spoiler alert — it’s not your fault.
In this episode of Marc Haine Live, we sit down with Skip Wilson, The Advertising Systems Architect, to unpack why the old marketing playbook has collapsed and what business operators need right now to stay profitable in today’s fragmented, volatile advertising landscape.
About Skip
Skip Wilson is the CEO and co-founder of DRAFT Media Partners, a multi-division ad-tech and advertising operating system serving brands, agencies, franchises, and high-growth businesses across the country.
He specializes in helping business operators transform chaotic marketing into unified, profitable systems that work across every advertising platform.
Skip has worked with hundreds of companies and manages millions in advertising spend annually.
His mission is simple: bring structure, clarity, and results back into advertising.
Connect with Skip
https://draftmediapartners.com/
info@draftmediapartners.com
Read the rest of this entry »
Monday Mar 09, 2026
Monday Mar 09, 2026
The Silent Reason Sales Conversations Fail
with Jake Stahl
Most leaders don’t lose deals because they say the wrong thing.
They lose them because they misread the room.
🛎 In this episode of Marc Haine Live, I sit down with communication strategist Jake Stahl, the creator of Neurostrategy, to unpack why conversations stall, follow-ups die, and meetings that feel “great” somehow go nowhere.
Get Jake's book here: http://amazon.com/dp/B0G4X3SW4B
About Jake
Jake Stahl is a communication strategist, behavioural psychology specialist, and creator of the STRATA™ framework. This approach teaches people how to read others in real time, communicate with confidence, and command any room.
Through his work with founders, solopreneurs, fractional executives, and sales teams across multiple industries, Jake has trained thousands of professionals to read body language, decode hidden signals, and influence decisions without pressure or performance-based expectations. His methods blend social psychology, presence mechanics, and practical communication tactics that help people speak so others listen—whether in a boardroom, sales call, or high-stakes conversation.
Jake is also the CEO and Co-Founder of Orchestraight™, an AI-powered business development engine that uses neurostrategic communication principles to help leaders craft persuasive messaging, build trust faster, and create clarity in complex conversations.
Known for his direct, real-time teaching style, Jake has become a go-to advisor for entrepreneurs and leaders who want to improve their communication skills, elevate their presence, and earn respect the moment they speak.
Own the Room is his definitive guide to the psychology of being seen, heard, and taken seriously—no matter who’s sitting across from you.
Connect with Jake
www.orchestraight.com
jake@jakestahlconsulting.com
https://www.linkedin.com/in/jakestahl/
https://www.tiktok.com/@jakethemindmechanic?lang=en
https://www.youtube.com/@UC0QjgKR-3e05rJo19HMx6JA
https://www.instagram.com/jakethemindmechanic/
https://podcasts.apple.com/us/podcast/own-the-room/id1800525151
Read the rest of this entry »
Thursday Mar 05, 2026
Thursday Mar 05, 2026
Your Money Story Is Costing You More Than You Think
with Bill Cates
Most business owners don’t have a revenue problem.
They have a money story problem.
They work harder. Sell more. Grind longer.
Yet profits feel slippery, savings are “someday,” and financial stress hums quietly in the background—like a fridge that never stops buzzing.
In this episode of Marc Haine Live, host Marc Haine sits down with Bill Cates, Exponential Growth Coach, Hall of Fame speaker, and author of The Hidden Heist, to expose the invisible beliefs that quietly sabotage our relationship with money.
We unpack broken money stories, why waiting to “earn enough” never works, and how business owners unknowingly rob their future selves—without a ski mask or a getaway car.
If you’ve ever tied your self-worth to your net worth…
If profit always seems to come later…
If money feels stressful instead of strategic…
Then this episode is what you need.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
🎁 FREE GUIDE: www.TheOrdinaryMillionaire.com
📘 NEW BOOK: www.TheHiddenHeist.com
About Bill
Bill Cates, CSP, CPAE, is a successful entrepreneur, hall of fame speaker, bestselling author, and adventurer.
Bill built and sold two book publishing companies and has spent over 30 years training financial advisors. Bill is the author of eight books, including Radical Relevance, The Language of Referrals. His latest book is, The Hidden Heist – Stop Robbing Yourself of Lasting Wealth. He also hosts the Top Advisor Podcast, ranked in the top 5% of podcasts worldwide.
Inducted into the Professional Speakers Hall of Fame, Bill’s expertise has been featured in Success Magazine, Entrepreneur, Money, and The Wall Street Journal.
An avid adventurer, Bill has reached the summit of Mt. Kilimanjaro, Mt. Everest South Base Camp, camped in the Arctic Circle, and toured as a drummer in a rock band.
Bill’s mission is to equip people with the mindset and the tools to have a better relationship with money – to achieve financial stability, independence, and lasting wealth.
Connect with Bill
www.TheHiddenHeist.com
www.BillCates.com
www.TheOrdinaryMillionaire.com
BillCates@ReferralCoach.com
https://www.linkedin.com/in/billcates/